I tried to book additional services: baggage + seat selection.

First time got charged but the website crashed and the ticket didn’t update.

Second time I called and booked it over the phone and confirmed my seat selection.

During boarding, I got denied my seat because a family was assigned to three of the seats in the same row and they need to give the child my seat. Keep in mind that they didn’t pay for the seats, they got assigned randomly.

I have tried contacting their customer support for a refund but to no avail.


I know this might sound like I am whining but when I booked my seat days in advance it is not my fault that a family didn’t not think to do the same.