Well I don’t believe the quality of the product is bad, my dog didn’t like it. The problem I have with this company is their deceptive subscription practices. Two months later I received another two bones that I didn’t know I ordered because they automatically check the subscription box at checkout and it’s obscured from the buyer’s view. So in essence you’re automatically signing up for a subscription and then your next order comes without even knowing that you had selected the subscription box. Also, it’s not easy to find the cancellation section at their website. This is intentional and it makes them look bad. I would not recommend this company.