REPORT THIS COMPANY. Simply read all the one star reviews on here to learn about my experience and so many others. Sadly, it’s dodgy as heck.
1. The company has two addresses and one is attached to multiple companies with BBB negative reviews. It seems the home address is privy to many scam businesses.
2. After my purchase I attempted returns, per the free returns advertised blah blah. I contacted them multiple times on insta, via their website web form and via email. Zero replies for several weeks.
3. I can see their insta is replying to comments as recently as a few hours ago as well as sharing stories. I am commenting on all of their media to ensure nobody else gets tricked.
4. To add insult to injury, they charged me an extra $20 for no apparent reason (and the extra charge does not show up on the invoice).

SPAM THEIR INSTA - do NOT let them get away with this!!!!!!!

Claim a cashback with your bank, report them to your local authorities (in Aus the ACCC, in US the BBB etc) and DO NOT STOP hounding them. Type out your experience and tell your local media company to get onto this story, media coverage will save us all from wasting money.
We have to get our money back, make them accountable and get this awful company canned.