Purchased a GE Café Fridge in February 2024 from Bray & Scraff and had it installed in May 2024, with an extended warranty through Centricity. The freezer stopped working, so I filed a warranty claim with Centricity on October 24, 2025. After multiple calls, Centricity sent a technician from ATS Electronics, a company that seems primarily electronics repair and not appliances. The technician visited in November, performed no diagnostics, and asked us to power down the fridge for 12 hours, which did not resolve the issue. The technician returned on December 22, with a freezer fan replacement (which was not the problem), and ultimately stated he was not qualified to repaired what he believes is the coil/freon system. Centricity then told us to wait another 2–3 business days for the technician’s report. Requesting Centricity to send a qualified repair person or replace the fridge. Followed-up with Centricity on 12/26 once again given the run around. Told after they verified from the service technical he could not repair the refrigerator they would call me back the same day in the afternoon which never occurred. As a follow-up to Trustpilot for Centricity I provide my full name,phone number on this site. Submitted to the Maryland BBB complaint for lack of service its now been over two months waiting for a repair.