UPDATES
1/21/26 Centricity is LYING saying claims filed BEFORE contract expiration are invalid bc of expiration. Might need to involve FL State Attorney General’s Office for consumer protection & consumer investigative news reporters at all tv stations in my top 10 national market
1/17/26 NO MOVEMENT ON CLAIMS & NO RESPONSE TO BBB COMPLAINT. They claim service reimbursement processed 12/23 but I haven’t received. Centricity still ignoring my emails
12/22/25 Emailed Centricity contract & claim info. Email in their profile does not exist per MSOffice365

I’ve unsuccessfully dealt w/ Centricity for WEEKS w/ no resolution to contract claims after speaking to seven (7) employees and it has revealed itself to engage in dubious business practices w/ unprofessional staff

My recent interaction w/ a customer service representative (CSR) was the worst CSR experience of my life. He was hostile & aggressive and attempted to intimidate me & lie to prevent supervisor access, despite a CSR advising speaking to one to better address claims.

I filed a claim for non-functioning refrigerator & separate $300 food loss claim under an active service contract. I can’t proceed w/ loss claim until first is resolved & lack faith in Centricity honoring loss coverage regardless of first claim result. I’ve followed procedures & protocols while initially believing they were acting in good faith but service has deteriorated to unacceptable standard wherein I feel I am being denied rightful contract benefits.

Refrigerator was assessed two (2) times by technicians from original dealer & manufacturer. Manufacturer diagnosed & estimated $1200 parts & labor to repair unit purchased for ~$1500, 80% of purchase, which reasonable common sense logic warrants justified replacement in lieu of repair. Centricity claims I agreed to 3rd service appointment for the same day I was notified of appt–I didn’t & they have no proof. Centricity outsourced service to a third party contractor/servicer who again outsourced to another third party technician who according to publicly available research, has >13-year history of poor workmanship, customer disrespect including invalid payment demands & appointment no-shows, & MOST ALARMINGLY, PHOTOGRAPHICALLY DOCUMENTED & UNDISPUTED INSTANCES OF LEAVING BLOOD ON APPLIANCES. No accessible proof he holds valid certification to handle sealed system hazardous materials so I informed Centricity I wouldn't allow a disreputable & unverified technician into my home w/ resident w/ life-threatening health concerns whom I already alerted them to by requesting all technicians wear appropriate masks (requests not satisfied). Asked Centricity to cancel appointment & assume accountability for their actions resulting in assignment of this disreputable technician & they haven’t. Note third appt was scheduled post-contract expiry.

Per discussion w/ supervisor, he agreed unit is worthy & logical candidate for replacement and would relay his recommendation for review, however, he also admitted Centricity treats claims on expired service contracts (filed while active) differently than active contract claims. This statement combined w/ recent actions by Centricity implies they don't satisfy such claims to a fair standard. It's suspect they hired reputable dealer & manufacturer technicians pre-expiration, then post-expiration outsourced service to third party servicer who further assigned a discreditable & shady third party technician, presumably to reduce cost & divert future blame from themselves to third parties.

Supervisor stated he hoped for satisfactory resolution by 12/23/25. To date I’ve not received >$100 reimbursement for second service appointment despite $0 service fee contract. I lack confidence in honoring of $300 food loss coverage. I communicated immediate cash settlement of unit purchase price as permitted under contract & aforementioned reimbursements would satisfactorily resolve claims. I could then purchase new unit myself but suffer added costs of >$160 (tax+fees) otherwise covered by replacement.

Received invitation to extend contract month-to-month & supervisor claimed contract & extension not offered as of 9/2025 & advised not renew. Screen recorded process of accepting invitation to checkout as wouldn’t put it past business to rescind offer & claim no invitation sent.

Haven’t received timely resolutions to my claims causing extreme stress of non-functional refrigerator in health-sensitive household during Xmas & New Year holidays.

NOTE I DON’T CONSENT TO PUBLISHING MY NAME OR OTHER PERSONAL INFO/PII. Centricity habitually includes customer names in replies in direction violation of Trustpilot’s Terms of Services