I’d give them a zero if I could
I’d give them a zero if I could. We have a washer that’s 2 years old. The first year the straps broke. The dealer we bought is from fixed them. Now year 2 the straps are gone again along with a bearing and they told us not worth fixing. That said centricitywanted pictures of the model and serial. I sent that. Then today they want me to run it so they can hear the noise and make a video. They think of every reason not to honor what we paid for. They are a scam. Told my husband since we called the dealer that sold us the washer our warranty is no longer good. Stay away from this company. You never talk to the same person twice. In the mean time between all this someone from there sent our dealer a note saying they were going to settle with us. Nobody knows what’s even going on there. The customer service people are rude. Stay the hell away from these people. SCAM from the word go. I’m still been a week now so I imagine it will cost me another 800 for a new washer. We r retired I’ve been back and forth with them for a week and we are done. They SUCK. I don’t have time for this crap.
What my husband said was we reached out to the vendor we bought it from. Centricity account is not accurate. Our vendor is now looking for another warranty company because of the complaints in the last 2 weeks. We were never told anything about any settlement. They will look for any excuse not to pay. It’s not just me. Look at any reviews Facebook bbb trustpilot Google or yelp. It’s a scam
They take your 180. It’s a donation because they are never going to help you. They just keep asking g for more and more. First a picture then a video. The next would have been for us to bring it to
Them. Never ever deal
With these people. Rotten customer service. We never talked to a supervisor. So their recollection is. It what it seems. We ended up hanging up because 10
Days of this petty. BS is enough.
I never talked to a supervisor I hung up before the transfer. My husband also never kindly offered a video. You sent an email to our vendor who is the technician that looked at the washer to diagnose the problem and offered a settlement if they sent you prices of a new washer. That said you never responded to Pro Tech either because I just talked to them. And they don’t seem to care any more
Either.
Svar fra Centricity
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help with your claim.
Thank you
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On 12/1/2025, we received a call from Mrs. Simpson, who shared her concerns about her washer shaking aggressively during the spin cycle—a problem she had been dealing with for about ten days.
We understood how stressful and inconvenient a malfunctioning washer can be, and we created an Economic Repair Evaluation claim right away so we could begin helping her.
On 12/5/2025, we reached out to the Simpsons and left a voicemail requesting a photo of the service tag so we could move the claim forward. Later that same day, Mrs. Simpson called back for an update.
We gently explained that we still needed the model and serial number from the unit and provided the appropriate email address: (JSANCHEZ@BANKERSFINANCIALCORP.COM) where she could send the information. Mrs. Simpson understood and said she would share the details.
On 12/7/2025, we made two follow-up calls to the Simpsons to check on the video and the service tag photo, as both are essential for our product experts to complete an accurate assessment.
On 12/8/2025, Mrs. Simpson called again, understandably frustrated and wanting to know why a video was required. We explained with care that the video helps us determine whether a technician actually needs to be sent out, and that any appliance that is still partially operating must be reviewed by our technical team first.
Mrs. Simpson mentioned that a previous technician had told her the “bearing needed to be replaced.” We explained that because no previous claim had been filed with us, our own product expert still needed to diagnose the issue. Mrs. Simpson became upset and told us she planned to report the matter to the Better Business Bureau (BBB) before disconnecting.
Because we still wanted the claim to move forward, we submitted a dealer replacement compensation request later that same day.
Shortly after, Mr. Simpson called and kindly offered to send a 10-second video showing the washer shaking and making noise. He also shared that another technician had told him “the belts were bad.” We explained that any outside diagnosis that occurred before a claim was opened is considered unauthorized, and we wanted to make sure they were aware of how this could affect their warranty.
At that point, Mrs. Simpson became very upset and used harsh language toward the customer service representative. It appeared that the Simpsons may have contacted a service dealer prior to submitting the claim, so we attempted to reach them for confirmation. If this was the case, the repair would be considered unauthorized, and the warranty would be void under the Terms and Conditions.
Mrs. Simpson requested a supervisor, and the supervisor took time to review the situation and explain why the claim had to be denied based on the warranty guidelines.
We understand how difficult and disappointing this news can be, and we regret that the experience caused such frustration for the Simpsons.