Be Aware
The issue has already been resolved by Hellamaid in the form of a full refund, but I feel it's important for other potential customers to be aware.
We paid a stupid amount to have our house cleaned before a move. The results were pitiful at best. The company offered a partial refund or a re-"clean". We asked for a partial refund.
And then we asked again a week later.
And then again a week later.
And then we posted a negative review and the company suddenly replied to our emails offering a *full* refund if we removed that review.
So we are finally back where we started after (what felt like) months of back and forth with this company as they 1. didn't provide the service they promised and then 2. continually tried to avoid taking responsibility for that.
Anyway, as I said I just feel like it's important for others to be informed because people have a lot more important things to do than deal with this kind of BS.
Svar fra Hellamaid
Hello,
Thank you for sharing your feedback. We take concerns like this seriously.
After reviewing our system, we cannot locate a booking that matches the name and situation described in your review.
Our records do show that when a concern is reported, we proactively offer either a re-clean or a refund and resolve matters quickly, which in this case shows a full refund was issued.
We would genuinely like to investigate this further. Please contact us directly so we can look into this properly:
📧 info@hellamaid.com
📞 1-888-477-6243
Please include your booking name, address, or invoice number so we can assist you.
We stand by our work and our fairness, and we’re always open to resolving real issues professionally and transparently.
Hellamaid Support Team