****Service Plan# BP28613****
A technique had previously come to repair our dryer twice with no issues, I was very satisfied. The third time the technique came out he stated a part needed to be replaced. He filed a claim directly with Centricity on 11/3/2025, I followed up to confirm the claim was filed. It is now 11/21/2025 and still no final decision. I have called to get status daily since I was advised on 11/3/2025, that is would take 3-5 days to get decision. Every time i call Im told, its "under review" and it would take another 48 hours. On 11/14/2025, I spoke to a supervisor that advised a final decision would be made by end of day or Monday the latest. I called Monday 11/17/2025, and spoke to Mario another supervisor, same response, its still pending for either cash settlement or replacement. I called today 11/21/2025, again still pending, "under review". It is very frustrating and disappointing that it is taking this long to get a final decision. I have small children and elderly mom. This is a huge inconvenience. We purchase our warranties to have peace of mind that our product will covered as it is stated on the recording on your Customer Service line,"fast and reliable service". Which is false advertisement.
****Service Plan# BP28613****