Centricity arranged for a repair of the Electrolux washer. Technician found drums needed replacing and ordered parts and rescheduled. Parts arrived and sit in our garage but technician didn’t. Over the next 6 weeks Frigidaire service was a no show four consecutive times with no advance notice blaming overscheduling. Centricity was called each time and said they would ensure the repair was done. Nothing changed. No show, no repair and no alternatives from
Centricity. We have given up trying, waiting for the washer to completely fail. Centricity won’t even offer a settlement instead of the repair they can’t get done.

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See below Centricity response. After scheduling four consecutive appointments over 6 weeks with Frigidaire, sitting around all day for each appointment only to learn that no one was coming (by calling in myself), after contacting Centricity multiple times to complain about Frigidaire’s failure and being told by Centricity that they could NOT find another shop, all this time with a failing washing machine, for Centricity NOW to offer to find a new shop or to pick up the unused repair parts seems pretty lame. Centricity charged us for a warranty but when it came down to it, they and their subcontractor Frigidaire failed to deliver. And Centricity, which previously suggested the possibility of compensation, now says that there can be no compensation as the washer can be repaired. But what good is it to us that the machine can technically be repaired when Centricity and Frigidaire have shown time and again that practically it cannot be repaired because they can’t get the technicians out here to do it.