Shocking! Booked a taxi from London City- gave our flight number the taxi turned up exactly when the flight landed (called us when the wheels had only just touched the tarmac) we were then tasked with finding the driver who wasn't in the designated pick up point and as we didn't recieve the drivers contact information we had to call the base meaning a back and forth trying to get in contact with each other- eventually he turns up in the pick up area of which we were then told to pay for it- which we were fine with. To then be told half way through the journey that we have to pay waiting time (undisclosed amount!) which was a third of the price of the full journey because the firm hadn't allowed for getting through customs and baggage like all other taxi firms! We passed numerous data cars advertisements on the way home of which claimed that data cars dont surge like other companies.. clearly they have other cheeky ways of getting money..