Hello Khan,

We’re truly sorry to hear about your experience and the delay in support. We understand how frustrating it can be when a service stops working unexpectedly. The issue you faced may have been related to Netflix’s household policy, which occasionally affects accounts, but we do have an automatic solution in place for that.

We also apologize if our agent Maria couldn’t follow up in time — this might have been due to a technical issue or a support backlog during a high-demand period. We take full responsibility, and we would still love to make things right.

Please reach out again, and we’ll prioritize your case to ensure you’re fully satisfied with your purchase. Thank you for your feedback — it helps us improve.