Hi there,

We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation. We did send regular updates, check-ins, and required notices while your account was active. However, we understand that these messages can sometimes be missed. We’re always improving our communications process to make sure our clients stay informed on their plan.

Regarding the fees: we understand how frustrating unexpected costs can be. The $630 you mentioned includes both standard plan termination fees and accrued fees due at the time of closure. These charges are part of our pricing schedule as outlined in our fee disclosure, which helps cover the administrative costs involved with processing the request.

We understand this may have come as a surprise, and we’d be happy to review the breakdown of the fees with you or talk through any issues you've encountered with your plan. If you’d like to discuss further, please don’t hesitate to reach out to us directly at 401kpros@sb401k.com.