I purchased several hundred pounds worth of clothing back in September 2023 for a trip to Canada in December. Two of those items were a pair of ‘waterproof’ gloves and a womens isla 2 down jacket, worth around £160. Whilst on the trip i found that the gloves were not waterproof. MW refunded me for those, which was great. The jacket has barely been used since, however now winter is here we washed it, ready for use. We followed the guidlines on the label. When it came out of the wash the stitching between baffles had come away, meaning the goose down isnt held in. When i informed MW they replied with a generic email saying that as it was more than 12 months old i had to prove that it was faulty when i purchased it! The coat has a three year guarantee! I will never purchase anything from MW again, as it is cheap tatt sold for a premium price.