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No response to claiming warranty

I’ve bought a few of vincero watches over the years and was reasonably happy with the watches for the price. Earlier this year, the hands on one of my watches came loose so I emailed vincero about their warranty as directed on their website. I’ve sent multiple emails and 5 months later, I still have not received a response. Very disappointing and I will no longer purchase or recommend vincero watches

31. juli 2024
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Svar fra Vincero Collective

Reece, after searching the last few days for correspondence from you, we were unable to find any attempt at you reaching out or any warranty claim. Unsure how this may have occurred but we reached out to you regarding you warranty claim and look to make this right.