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Awful service

I have to write another review of this ridiculous shop because they contacted me again. And the only reason they contacted me was because of the trustpilot review.

Firstly they accuse me of saying something I did not, I explain that they should read the email I sent and realize their mistake. After that, no apologies and they offer a courier.....

I asked for a courier when I wanted to make the return in the first place because their website clearly states that they will organize a courier for returns. But the first time I asked for that, they said that I need to send it to Poland.

You can imagine the anger and confusion, all of a sudden they are ready to send a courier. I told them OK, but I removed the cellophane because I did not expect to hear from them nor did I expect a courier, which they denied me previously. I have all the e-mails with pictures of the unopened items when I was sending them to Poland before they were returned to me for a confusing reason. Still waiting for a refund from the post office.

And suprise suprise, because i removed the cellophane, they wont accept the return!?!?! This experience with this shop and customer service has been horrible.

They contact me, offer me a courier because of a review but would not listen to me when I asked for courier at the beginning. And then they deny me a return because of a situation they created.

3. juni 2024
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