DO NOT use this company. I booked a room not realizing they were a third party. Realizing the charge was more than I anticipated, I asked the gentleman for the breakdown of the room charges - He NEVER mentioned his fee of $15.99 for the booking but assured me that I would get a TOTAL refund if I needed to cancel before the day of my reservation. After the call, I looked at the confirmation email and it showed the reservation booking fee. I specifically asked for the breakdown of the fees while on the call. NEVER was a booking fee mentioned!! VERY misleading and I'm very disappointed in the agent that mislead me - even after asking. It's sad that he was dishonest. I immediately cancelled my reservation but was never refunded the $15.99 booking fee. He mislead me on the TOTAL refund policy as well. Had I known there was a fee associated with his service, I would have never booked and would have realized immediately I was speaking with a third party. Upon cancelling my reservation and asking them to waive the $15.99 booking fee, they provided me with a telephone number of the company who handles their processing fee ....when you call that number, it goes straight to a recording. DISHONEST. This is something I could have handled on my own by booking online but had a few questions to ask about military discounts and therefore the only reason I called. After looking back on the conversation, the agent was aware that I thought I was speaking to the front dest at the hotel. He just ignored my questions and told me that I could provide my I.D upon checking in & quickly reminded me that I would get a total refund if I needed to cancel my reservation.