Like others I would give no stars if I could. Booked a triple room at a hotel in Vienna. Less than 24hrs later rang to change the booking for the following week due to my daughter having an unscheduled exam. This was 2 months in advance. They said I couldn't change and if I cancelled I would lose $100% of my money. $2000 I have lost. Like others I thought I was booking the hotel directly. Only when I phoned I realised my mistake. They are so misleading as everything looks so realistic. Why are they not being shut down? I don't understand why they are still allowed to operate. They are a scam!