Do yourself a favour
Do yourself a favour, DO NOT book with this company!! Use Booking.com instead. I booked my hotel and this company added £50+ onto the amount quoted. I class myself as savvy but I have been totally duped.
My booking confirmation has numbers to call to complain but when you click on it it says numbers to this call not accepted.
It also says they will match if you find cheaper which is a complete lie. I tried. Nothing!!
I have complained and received a blanket email.
TERRIBLE customer service. Please do not make the same mistake as I did. It is not worth the stress.
I thought I’d booked direct with Holiday Inn but this appears to be a phishing site/scam!!!
Svar fra Guest Reservations
Hi Steph,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care