I'm glad I bought my printer used for much less than new prices. If I had bought new I would have already returned it because I submitted two cases to them over not being able to use their software with zero response from them. I can't even log in and it goes to error immediately. I had to end up rewriting their HTML file to even allow me to use that garbage program. As a customer and owner of a VERY expensive piece of equipment, I should not have had to do that. They should be ashamed. Oh, and do yourself a favor and hot glue your print rafts to the bed so the printer doesn't waste your filament on failed, warped prints. Also something that should've been fixed before going on the market.