Still have NOT received vanity
This is sad. I get the request for feedback on your customer service BEFORE I receive the actual product I ordered (order #1524).
When I called to get a status update two weeks ago, I was just told to track the shipment with the CEVA tracking # you sent me (OV76778387). I've been checking and it finally arrived in Louisville on December 19th. Your customer service rep said some other person (I guess from CEVA) would call me within 24 hours after shipment arrived. It's 12/26 and STILL no phone call.
Bottom line: There has been no ACTUAL, helpful service of any kind at all. However, your rating system doesn't allow to post a "zero star" rating.
If anyone actually reads and vets these reviews and claims to care, then the obvious next step for that person to get this to someone of authority that WILL resolve (not "try" to resolve) my issue immediately. The only thing that will resolve my issue to my satisfaction is to get my vanity as soon as possible. Ideally, today. Please advise.
Svar fra Modern Bath House
We are sorry to hear you have experienced delays in your delivery. We partner with the best and suppliers available and they choose the best freight carriers for deliveries of these heavy, yet delicate items. These are the sole suppliers of the brands we offer.
We work hard to help coordinate the delivery of items as fast as possible. However, sometimes delays are beyond control. This is especially true when accidents happen around holiday time.
We apologize--none of this should have affected you. Your delivery is now scheduled, we hope you enjoy your new vanity.
We hope you will reconsider your rating and we would be delighted to offer you a discount if you chose to shop with us again.