Ordered my size - style didn’t fit at all, so returned it unworn and had half of rental cost (approx £13) deducted for postage / handling. Not sure why this is any different from any other online orde... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic experience renting my first Finisterre wetsuit. I tried last summer but was too slow on to nab the stock. I had a panic about 12 degree water temp & I'm so pleased I got a last minute 4mm su... Vis mer
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Stress free wedding outfit! And a fraction of the price which I loved. I’m going to so many weddings at the moment I just didn’t want to buy yet another dress but then also overlap in guests meant I... Vis mer
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My rental arrived in excellent time, well before my actual rental date and in perfect condition. The return process was super easy and best of all I got to feel like I was wearing a new gorgeous dress... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Reimagining ownership. Zoa partners with leading brands so that shoppers can rent directly from their sites. Rent from brands such as Nobody's Child, Oh Polly and Finisterre. Try before you buy for ££s off the purchase price too.
Kontaktopplysninger
15 The Watermark, NE11 9SY, Gateshead, Storbritannia
- customersupport@zoarental.com
- zoarental.com
4,5
Enestående
432 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 63 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
It was so good I bought it!
It was so good I bought it!!
Thank you
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Hi Paula,
Thank you so much for sharing - it really makes our day to know you found something you love that much.
All the best,
Zoa Rental
Unreasonable Handling Fee (Unworn)
Ordered my size - style didn’t fit at all, so returned it unworn and had half of rental cost (approx £13) deducted for postage / handling. Not sure why this is any different from any other online order, in terms of consumer rights
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Hi Nicole
As our team previously reached out to explain, Zoa Rental operates under a rental service agreement with the Brand, which is distinct from standard retail consumer rights.
When you book a rental, that item is exclusively reserved and taken out of circulation for you. Because of this dedicated reservation, the T&Cs state that we do not offer full refunds for unworn items.
The deduction covers the standard operational, processing, and logistics costs of preparing and dispatching your order.
These terms are explicitly agreed to at checkout.
We are sorry to read your comments and disappointment with the partial refund processed.
All the best,
Zoa Rental
Not very good
Not very good
Dress arrived early which was wonderful
However I had previously tried the dress on in store so knew what to expect and what size to hire
The dress was not the same
It seemed to have shrunk in the wash and also the zip was in a completely different place.
Luckily had time to go out and buy another one
Customer services were very helpful but a shame it was wrong in the first instance.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Hi Debra,
Thank you for sharing your feedback. We are glad to hear our customer service team was helpful and that your order arrived early, but we are very sorry for the disappointment with the fit of the dress.
Because our rental garments undergo professional cleaning, pressing, and maintenance between bookings to keep them in circulation, minor variations can occasionally occur compared to a brand-new, unworn retail item.
We take our quality control very seriously and have flagged this specific dress with our operations team to inspect it and I understand a full refund was processed on this occasion in apology as we offered a replacement that was not suitable for you this time.
Thank you again for your feedback and your patience while resolving this with our team.
Zoa Rental
Such a brilliant service!
Such a brilliant service!! This is my second time using Zoa and both times were flawless! Dresses arrived early, brand new tags still on, and so easy to return! Highly recommend!
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Thank you so much for the glowing review!
See you next time!
Zoa Rental xx
Dress arrived with a broken zip
Dress arrived with a broken zip, mark on the back, and stitching on the straps showing it had been altered. They couldn’t replace the dress in time so I was left without
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Hi Ellen,
We are so incredibly sorry that your experience didn’t go as planned!
To help our planet, we love giving our rentals as much life as possible.
Because of this sustainability mission, our pieces are loved and worn rather than brand new.
However, they should always arrive functional, and it's clear this particular dress was ready for its well-deserved retirement!
We always want to make things right, which is why we immediately offered an alternative style to try and save the day, and issued a full refund when that didn't work out.
We’d love the chance to welcome you back in the future and give you the flawless rental experience you deserve!
Zoa Rental xx
Stress free wedding outfit
Stress free wedding outfit! And a fraction of the price which I loved. I’m going to so many weddings at the moment I just didn’t want to buy yet another dress but then also overlap in guests meant I didn’t want to wear the same dresses over and over again. I was always a bit worried about hiring - what if I end up without a dress - but it came on the day that I ordered it for, the dress was lovely, I had a great night wearing it and returns were hassle free. My new go to for weddings !
13. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
We are over the moon that we could help you tackle wedding season stress-free (and budget-friendly!). Breaking the cycle is exactly what we are here for.
We are thrilled that everything arrived right on time and that the returns process was a breeze for you. You looked gorgeous, we just know it!
Thank you so much for making us your new wedding go-to. We can't wait to style you for the next one on your calendar!
Zoa Rental xx
It was delivered promptly and was in…
It was delivered promptly and was in brilliant condition. Unfortunately, I couldn’t use the dress for the occasion I rented it for because it was too big.
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Thanks for sharing your feedback!
We're so glad the delivery was speedy and the dress arrived in pristine condition.
Thank you again for renting with us!
Zoa Rental x
Great service
Great service. Used it a few times. Allows me to dress really nicely for one off events without having to spend a fortune and take up space in my wardrobe.
7. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Hi Laura,
Thank you for being a loyal customer! We love hearing how much our service helps you stay stylish while keeping your wardrobe clutter-free and your wallet happy.
We look forward to dressing you for many more events to come.
Best wishes, Zoa Rental x
Very easy and straightforward
Very easy and straightforward, will definitely be using it again
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Thanks for sharing your feedback!
See you next time!
Best wishes,
Zoa Rental x
Delivery and returns process was very…
Delivery and returns process was very good unfortunately the dress was so crumpled I didn't want to ruin it by trying to get creases out, I did not wear the rental and had to find an alternative
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
We’re thrilled the delivery and return process was seamless, but so s to hear sad to hear the dress arrived too creased to wear. We're so sorry you had to scramble for an alternative at the last minute.
We'd love to sort this out for you. Please drop us a line direct so we can look into your order and issue a resolution.
We hope we can dress you for your next big event
Zoa Rental xx
Fantastic experience renting my first…
Fantastic experience renting my first Finisterre wetsuit. I tried last summer but was too slow on to nab the stock. I had a panic about 12 degree water temp & I'm so pleased I got a last minute 4mm suit. A brand new suit arrived in 2 days - ready for half term - and couldn't be easier to return. It was fantastic taking on the Atlantic in a 4mm knowing the seals & puffins wouldn't be harmed by any persistent chemicals. Super impressed by the service when our car broke down & I was late returning it. Thank you all!
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Thank you so much for this incredible review! We are absolutely thrilled that you managed to snag a suit this year and that the 4mm kept you warm and cosy
We'd love to welcome you back for your next coastal adventure. See you in the water!
Zoa Rental xx
This is such a great idea
This is such a great idea! My rental item was delivered on time & after 1 use I decided to buy it. The whole process was very efficient & a great price too.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Hi Irena
Thank you so much for this brilliant review!
We're so happy we could provide an efficient process and great pricing.
All the best,
Zoa Rental x
Really great service
Really great service. Would definitely recommend.
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Thank you for the five stars!
We truly appreciate the recommendation and are so glad you loved the service.
Zoa Rental xx
I loved this suit and the fact that the…
I loved this suit and the fact that the hire option allowed for a real life trial for a fairly costly item . Will be buying . Thank you .
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
This is exactly what we like to hear! We're so glad we could help you test-drive the wetsuit before committing to a purchase.
All the best,
Zoa Rental xx
A great wetsuit and very handy that it…
A great wetsuit and very handy that it can be rented as I only needed it for a few days!! Also excellent service from start to finish!
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Thank you so much for the fantastic feedback!
Buying a wetsuit for just a few days can be such a hassle (and expensive!), so we are thrilled that our rental service was the perfect solution for your trip.
Best wishes,
Zoa Rental xx
Delivery came early
Delivery came early and the dress was brand new with tags on. Very easy and straightforward to return.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Ee are thrilled to hear you loved your rental experience.
We look forward to helping you with your next rental!
Zoa Rental xx
Super easy process
Super easy process. Item was gorgeous and perfect for what I needed it for. The Oh Polly rental system is genius!
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Love this! Thank you for the amazing feedback. We’re so glad your Oh Polly rental was absolutely perfect for your event. See you next time!
Zoa Rental xx
Excellent experience
My rental arrived in excellent time, well before my actual rental date and in perfect condition. The return process was super easy and best of all I got to feel like I was wearing a new gorgeous dress without the price tag! I have five weddings this year so rental needed to be an option for sure. I did have to purchase : try from the brand beforehand to check the size. Can highly recommend Zoa rental, efficient and convenient for the modern woman!
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Thank you so much for the fantastic review!
We are so glad we could help you kick off your busy wedding season in style.
We look forward to your next rental with us!
Zoa Rental xx
Amazing experience
The dress was delivered a day before the rental day which was amazing. Love that you don’t need to pay for postage back it’s included in the price. Will definitely be renting again from here 10/10.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
This made our day!
We always try to get rentals out a little early so you have one less thing to worry about. We’re so happy you loved the prepaid postage perk, too. Thanks for choosing us, and we look forward to your next rental!
Zoa Rental xx
Wearing such a statement piece I knew…
Wearing such a statement piece I knew I’d only wear once, the rental service is perfect for occasions like this. Received with ease & returning was also easy, highly recommend.
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zoarental
Thank you so much for the recommendation!
We’re thrilled that we could make your event styling easy and stress-free. Looking forward to seeing which piece you choose next
Zoa Rental xx
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