Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh. My one criticism is the delivery driver arrived early, before the delivery sl... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend. The delivery was missed tw... Vis mer
DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very hap... Vis mer
Been using Zipjet for years and move to Laundryapp has made it even better. Great to get those difficult to do items cleaned.
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
We provide FREE pickup and delivery. All you need to do is schedule convenient pickup and delivery times on our app and we’ll take care of the rest! Your clothes will be washed and/or dry cleaned at our top-notch facilities before being returned to you within 24 hours.
Kontaktopplysninger
Unit 2 - York House, Avonmore Place, W14 8RW, London, Storbritannia
- +44 203 6087405
- info@zipjet.co.uk
- zipjet.co.uk
3,5
Middels
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Door to door great service and exact…
Door to door great service and exact timing updates. First time ever doing dry cleaning in the UK, I’m from New York City and read so-so reviews on google for local cleaners, and I used Zipjet instead
31. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Isabel,
Thank you for this five star review!
We hope you will use us every time you are in London, and will always be happy to help!
Best,
Sophie From the Zipjet Team
Excellent Service
The service was exactly what I required and it was useful to be sent updates and reminders of when the laundry would be delivered.
30. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Hello Elizabeth,
Thank you so much for your amazing feedback!
We are so glad that you are satisfied with our service. Your satisfaction is our goal.
Kind regards,
Sam from the Zipjet Team
Brilliant customer service
Brilliant customer service. Attempting to deliver my suit back to me, my intercom was not working.. they phoned and emailed to let me know they were outside, which unfortunately I did not see until too late due to my phone being in silent. When I contacted them half an hour later, they rearranged almost immediately, and I had my suit within the hour despite the issue.
My only issue and reason for 4 stars is that my shirts came back incredibly creased and o have subsequently had to re-wash and iron them myself. But having been my first use and with the generous £15 off, I could hardly complain about the shirt issue when everything else was ok!
30. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Hello Josh,
Thank you so much for your feedback!
Firstly I would like to apologize for the experience you have had with us. We set high standards for the quality of our cleaning, and I am so surprised that this quality issue has happened. You have our word that this will be investigated so that we can stop this from happening again.
We sincerely appreciate your feedback as this is is very insightful and it helps us grow in the right direction
Kind regards,
Sam from the Zipjet Team
Amazing service and timings for…
Amazing service and timings for delivery and collection
28. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Hello Lauren,
Thank you for the 5 stars!
We sincerely appreciate your feedback as this helps us grow in the right direction. We are looking forward to serving you again in the future!
Kind regards,
Sam from the Zipjet Team
Top Marks
They picked up and delivered when they said they would and my clothes are spotless-even my favourite trousers that had gum on them (many thanks to the muppet who stuck gum on a train seat). Highly recommend
28. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Hello Ellen,
Thank you so much for your amazing feedback!
It is our pleasure to be of help to you, and we are surely looking forward to serving you again in the future!
Kind regards,
Sam from the Zipjet Team
I have not received my shirts back…
I have not received my shirts back after more than a week
28. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Luis,
Thank you for your feedback, and apologies for not getting back to you sooner!
I can see that your order was somehow cancelled and we then rearranged a new delivery for you. You should now have your shirts!
We apologise for the delay.
Best,
Sophie From the Zipjet Team
picked and delivered on time and wash…
picked and delivered on time and wash and iron excellent
28. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Hello Julie,
Thank you so much for your amazing feedback!
We are so glad that you are satisfied with our service. You have surely made our day!
Kind regards,
Sam from the Zipjet Team
Brilliant service
Brilliant service! Friendly and on-time driver and lovely clean clothes delivered as promised. We were on holiday in London and found Zipjet affordable and professional (much better than in-house hotel service). Will definitely use them again when I'm in London.
26. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Megan,
Thank you for this amazing feedback!
We will always be happy to help any time you are in London!
Best,
Sophie From the Zipjet Team
WARNING DON'T USE THEIR SERVICE
WARNING DON'T USE THEIR SERVICE: they damaged my expensive shirts with their ironing machines or washing process and they didn't do anything to fix it, they replied once and then never came to pick up the stuff or replied to emails, what a big scam. any shop in a non-developed country would have taken more responsibility or provided better service than them.
it is a shame that this is a german company
25. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Mohamed,
I am really sorry to hear of the issues you have experienced.
I have passed this feedback onto the Berlin team who will get back to you as soon as possible.
Best,
Sophie From the Zipjet Team
Svar fra Zipjet
Dear Gerardo,
Thank you so much for the five stars!
We are very happy to have you on board!
Best,
Sophie From the Zipjet Team
very efficient
24. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Hey!
Thank you so much for the five stars.
We pride ourselves on reliability, efficiency and quality, so it's great to hear you feel we are efficient!
We hope you continue to enjoy using the services.
Best,
Sophie From the Zipjet Team
Fast and reliable dry clean service!
24. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Tinnaphop,
Thank you for the five stars and for your great feedback!
We hope you will continue to enjoy using our services!
Best,
Sophie From the Zipjet Team
lost my laundry hamper
24. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Andrew,
Thank you for getting in touch.
Please let us know what the hamper looks like and we will have a look into this right away!
Best,
Sophie From the Zipjet Team
Fine service
Fine service. Very difficult to get ahold of.
24. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Heather,
Thank you for the 4 stars and for your feedback.
I am sorry to hear you have found us difficult to get ahold of!
We have people in the office answering emails and phone calls from 7am until 10pm, so if we cannot pick up the phone right away, we will always get back to you!
Best,
Sophie From the Zipjet Team
Great service
On time, and clothes washed and folded nicely!
24. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Jay,
Wow, thank you for the five stars!
We are so happy to hear the quality was up to our usual standards.
Best,
Sophie From the Zipjet Team
Delivery dumped and shirts…
Delivery dumped and shirts stained.Driver did not collect at the specified time. My neighbours informed me that my laundry was dumped outside my house before the specified delivery time, no notification was given of this and completely unacceptable this was just left outside my front door in plain public view.My shirts that are very expensive habe been stained with pink . Awful and terrible service ,
24. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Holly,
Thank you for raising these issues with us. As mentioned in the email we have sent directly to you, we are dealing with the driver as it is not acceptable to leave your items outside the building without your permission.
I am also sorry to hear that the driver arrived outside of the time slot!
You mention that your shirt has been stained with Pink. We would like to collect this for a damage inspection and to see if we can remove the stains. Please respond to the email I have sent you with a good time for collection.
We have compensated you for the issues as mentioned and sincerely apologise for any inconvenience this may have caused.
Best,
Sophie From the Zipjet Team
My pillow couldn’t be washed because…
My pillow couldn’t be washed because they told me that there was « lumps » in it... even though I didn’t see any.
However, I still like their service and will order again someday.
23. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Vittoria,
Thank you for your feedback.
We take the care of our customer items very seriously, and hope you can understand we would never want to risk any damage.
We appreciate this can be disappointing.
We hope we can impress you next time!
Best,
Sophie From the Zipjet Team
Great service
Great service, and helpful staff. Delivery was late first time round, but it was easy to rearrange it.
23. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Daniele,
Thank you so much for the five star review and your great feedback!
We are always here to help!
Best,
Sophie From the Zipjet Team
Driver never came the cancelled
The driver never came to the address, called then hung up and would not answer the phone again. They then cancelled my order. all in all pretty awful first experience.
23. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Daniel,
I am so sorry to see that you feel your experience warranted a 1 star review.
I have had a look at the order and can see that the driver was at your location 10 minutes before the end of the slot, and then we called you from the office around 15 minutes later, and did not get a response, so the driver unfortunately had to move on.
All orders that have not been collected from each shift, are cancelled to make room for new orders.
I understand this may have been disappointing, and we would really love another chance to impress you!
Best,
Sophie From the Zipjet Team
More problematic that it should've been
Didn't have a great experience to be honest. Initial pick up was late, then the next day received an email saying there was confusion about my order. The day after i was informed there was no driver to bring my clothes, which meant delivery had to be delayed an extra 24 hours. To their credit they were quick to sort it out and take off the extra money i had paid but all in all it was more hassle than it should have been
22. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Zipjet
Dear Tom,
I am sorry to hear of the delay with your order.
These kinds of things do not happen often, but when they do they can cause great inconvenience to our customers, and we sincerely apologise for that.
We always endeavour to inform our customers of any delays, and know that communication is key.
We hope you will continue to use the service, and we truly do appreciate your feedback!
Best,
Sophie From the Zipjet Team
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