zipair.net Anmeldelser 22

worst cancellation policy, worst customer service, the reason why their flights to other countries were discontinued. no one wants to ride with them anymore. dont use these scammers.

Worst airline I’ve ever been on. Only allowed 7kg carry on and that includes personal bags! Who does that?? Not accommodating at all. Pay more for a major airline because it will save you the hassle at check in.

The most unhelpful support staff you can imagine. I asked for assistance with obtaining my digital boarding pass, and the agents refused to provide more information or help at all. Instead they opted to repeatedly tell me to arrive early to avoid waits, and close my chat sessions while I was still typing. Avoid booking with this airline until the support situation improves.

compramos unos vuelos desde Tokio a San Francisco y no nos dejaron volar por no tener visa, no teníamos ni idea de que necesitábamos una visa y no teníamos tiempo de conseguirla.
Pedimos que nos devuelvan las tasas de aeropuerto por no volar e incluso nos devuelvan el dinero por no dejarnos volar.
cuando hablamos con ellos nos dices que gotogate es quien nos los tiene que devolver y estos que es la aerolínea directamente, esta situación ya cansa y quiero la devolución que nos pertenezca de nuestro dinero

Zipair sent me an email the day before the flight that my flight was delayed 4 hours. This would cause me to miss the next flight, another flight booked under the same itinerary.

By international law, they are required to rebook a flight for me in this situation. I sent an email regarding this. It took them 12 hours to respond. In the meantime, I spent over 6 hours waiting for and talking to chat agents, who first tried to insist they could only give me a refund, then insisted I had agreed to the refund, then handed me off to email, who handed me off to chat who handed me off to email.

And no email has been replied to in less than 3 hours, and the email agents are never familiar with chat even and chat is never familiar with email.

Their English comprehension is also very bad, missing basic details.

To check in for an international flight online you have to scan your passport. Their mobile website does not work for this, the screen ratio loads incorrectly and you can’t hit the button you need to. You also cannot download their app in the US. NEVER USE THIS. I missed my flight because of this. If they can’t get check in right, they can’t do anything.

App not available in the US app store (neither iOS nor android). The mobile check-in via web page absolutely does not work. The passport scanning page simply sit there doing nothing.

Compagnia seria. Personale molto cordiale e preparato. Aeromobile elegante e curato. Preciso il servizio

I was very upset about this airline company, ZIPAIR. This is the worst airline company I've ever reserved. Not even one star! Minus 5 stars!! I called customer service which I found on internet (888)6674271 and (888)9281229 toll free. They are fraud. I called for fixing name typo of my child. JUST FOR SOME MISSING LATERS LIKE typing SM instead of SMITH. I was even not sure about I did the misspelling. It was very minor thing. The customer service said, "You can cancel the flight and reserve a new flight. Otherwise you pay $499 for fixing it." Of course I complained about the price, but I didn't have any choice. I paid it. Then a couple days later I called customer service through the website to make sure, the representative said they don't charge for name change. I got fraud! But why those phone numbers came out online under zipair. This company doesn't do any fraud control for customers. How can I know this is fraud or not.
Anyway, the real zipair customer service personnel said she was unable to change name no matter it was minor or not. She asked me to cancel the flight and order a new flight. She didn't have any piece of mind. I even explained that my child is minor, and she can't reserve a flight alone. The representative doesn't care.
The representative said I have to have confirmation after cancellation and add the ticket. I kept asking how soon your company can confirm cancellation. It's not any guarantee for making this process smooth, then why I have to take a risk and waste money for this airline company? It was very stressful to deal with this company. The representative was just reading the company rule, and she refused to transfer the phone to a supervisor or manager even I
asked her so many times. I believed they don't have any of authorized person who can consider any situations in this company. It was very pain and A.
This airline company is known as a cheap airline company. But if you check everything, it's not cheap. They collect all pennies by selling water, meals, check-in luggage and so on.
I cancelled all tickets due to this stressful minor thing.
I wasted my money and contributed to this worth
less company about $5000. But I learned lots and I'll never reserve this airline even though the price is low. I'm sure you'll get more stress by using this airline. Please save your life. They don't care anything you care.

Horrible! Vuelo Narita-Honolulu
1. Equipaje incluido <7kg para un vuelo de 7h30min.
2. Presentacion de tarjeta de embarque hasta en tres ocasiones, sin motivo aparente.
3. Personal de a bordo malo, tardan en bajar las luces, no dejan cambiar a los pasajeros de asiento llevando el avion medio vacio (debido a que iban dos bebes insoportables). Mucha risa pero poca cordura.
4. Avion sin sistemas de entretenimiento, solo tenia enchufe de carga para aparatos electrónicos propios del cliente.

I was charged an extra $34 for no reason, it was such a ripoff.

I was traveling with a small child to Tokyo over the holidays (from the US) and wanted extra room for him to rest - so I purchased 3 seats for the 2 of us so we could be more comfortable.

I purchased 3 seats with assigned seating and reserved our 3 seats adjacent to each other online. I later discovered they did not save our third seat reservation and indeed said that they don’t allow customers to have an extra seats (even at full price!)

However they refused to offer any type of refund for the third extra seat they purchased. Instead the agent said that they had completely sold out the flight (meaning they sold our paid for seat to another customer!)

I have never heard of an airline letting you purchase an extra seat at full price but then not fulfilling on it (and not offering any refund at all). Their customer support is disastrous and their airport gate agents absolutely unhelpful.

Don’t believe all the positive you tube videos of people flying zip air. They are the absolute worst.

Booked the wrong date, realized within 5 minutes this error on my end had occurred. Their T&C's state that within 24 hours we can change.

Even payed extra for flexible booking just for this.

The airline did not honor anything and hung up on me.
The airline chat agent did the same aswell.

Do not waste your mental and just avoid this Airline.

Damage of Travel Bag Luggage without any satisfactory solutions or care for their customer. I don’t know how many times sended pictures of where do they damage my luggage without getting any further satisfaction to care about me.
Unfortunately on my list of not go Airlines”.

Ridiculously innecesary policy of not letting you do online check-in in 24h before the flight, if you go early to the airport you need to wait them to open the check in desk and do the queue even if you have nothing to luggage to check in.

So if you arrive 59m before the fligth, as you can't check in online you will simply not be able to board the plane even of 1h is plenty of time.

Also they don't explain this anywhere unless you try to check in. No email to remind to do that check-in 24h before neither, obviously.

A shame for Japan to allow this company to use Tokyo city's name.

Don't get the negative comments on this airline. If you decide to go with a 'low-cost' airline with certain ticketing restrictions, then you need to accept trade-offs. I flew Tokyo-San Jose and then back from SFO to Tokyo. Both flights were in almost brand new Boeing Dreamliners with more than enough leg space (I'm 187 cm). We booked the food, luggage and seats ahead, and food was okay, not great nor bad. Staff onboard was friendly, but yes you have to pay for extras onboard. There are no screens so bring an iPad for movies. Overall, as a family of four we saved about USD 2.000 compared to a traditional carrier, which by the way would have also charged us extra for luggage and choosing the seat ahead.

This was my first long distance flight (over 11 hours!) with no included food and beverages. If you want to drink (even water) or eat something you have to order it in advance or buy it online during the flight. Not providing the customers during the flight with free water should not be allowed.

Although the flight was not fully booked, everyone was charged with $60 for a seat change.

The captain's announcements were unintelligible due to a poor connection.

Very strict rules on board.

No entertainment.

It's one of the worst company ever, the customer service is very bad , very unfriendly People, they have strange rules and they don't even know well international requirements, be careful they might find any excuse nor to onboard you if they are overbooked and they won't tell you.

When Zipair started I looked forward to a somewhat better, if dearer, budget airline than existing rivals. It has turned out to be dearer but worse, Hoping they might have got over teething troubles I tried again today but wasted my time. Very slow, cumbersome booking site with far more questions than other airlines, and they place the longest, most convoluted security puzzle series I have ever seen just as you are trying to pay. They then rejected two cards without explanation, and as they don't provide a phone number I had to contact my banks. The cards were fine and it seems the problem was simply thay they decided to raise the price by 25% while I was trying to pay. At the very least they might have said so at the time. Far too late I got a reply to the online form (another laborious process) I sent but it wasgeneric and failed to address my issue. If you think their higher pricse will get you traditional Japanese customer service you may be disappointed.

A replica of Spirit Airlines! Do not book with this Japanese airlines!

I really needed to change the date my flight because my care provider sprung her ankle and you would think that the airlines will be understanding when I provided proof of the incident however they were not so I had to purchase a whole new ticket.

Not only did I have to purchase an entire ticket but I had to purchase my meal, my blanket, and on the flight I had to purchase my own drinks. Not alcoholic drinks but soft drinks and they only offer Coca-Cola, ginger ale, tea, or orange juice!

Thank God that we made it safely because there was turbulence during the entire flight! Very scary!
I am paralyzed so I requested someone to assist with a lift from my chair to the aile seat and they damn near dropped the on several occasions! The most uncomfortable flight ever!