Extremely disappointed with Zero Fraud
Extremely disappointed with Zero Degree’s customer service. I received a parcel on 28 sept 2026 and the parcel I never ordered. Unfortunately, I was not at home, so my family received the parcel and paid PKR 4,000, assuming that I had placed the order. There was no order confirmation email, SMS, or phone call, and even my contact number mentioned on the parcel was incorrect. The item sent to me is not even available on your website. I normally wear Small (S), yet you sent me an XL size. , then how could I possibly have ordered an XL? Despite contacting your team multiple times, I have received no proper response or resolution. Instead of investigating the issue, your team is simply refusing to accept that I never placed this order. I want my PKR 4,000 refunded, and I am ready to return the article. Please resolve this issue immediately. Otherwise, I will have no choice but to raise this complaint on other platforms and share my experience publicly.
Order ID 10528117

