Zen Blinds Anmeldelser 136

Svar fra Zen Blinds

27. apr. 2026

Hi Claudia,

We’re sorry to hear your concerns, however we’d like to clarify a few important points.

We responded to both your call and email within 3 hours, so it’s not accurate to say there was no reply. At the time of your message, part of your order was still in transit, and unfortunately the tracking had not updated correctly, which caused the confusion on your side for which we apologised.

As confirmed, all items have been delivered in full to you.

We understand this may have been frustrating, but this review does not reflect the actual outcome or the level of service provided.

If you need anything further, we’re always here to help.

– The Zen Shades Team

Svar fra Zen Blinds

27. apr. 2026

Thank you so much for your fantastic review! 😊 We’re delighted to hear you’re so pleased with your vertical day & night blind — they’re a brilliant choice for patio doors.

It’s great to know you’re enjoying both the light control during the day and the privacy in the evening — that balance is exactly what makes these blinds so popular. Thanks again for your kind words and support! 🪟✨

Svar fra Zen Blinds

11. apr. 2026

Thank you so much for your wonderful feedback! 😊 We’re really pleased to hear you were happy with both the quality of the blinds and the communication throughout — including after your order.

Your recommendation means a lot to us, and we’re always here if you need anything in the future. ⭐🪟

Svar fra Zen Blinds

11. apr. 2026

Thank you so much for your kind words! 🙏 We’re delighted to hear you felt well-informed throughout the process and that everything — from communication to installation — went smoothly.

It’s fantastic to know the blind is perfect and that you’d recommend us — that really means a lot. Thank you again for choosing Zen Shades! 🪟✨

Svar fra Zen Blinds

11. apr. 2026

Thank you so much for your lovely review! 😊 We’re really pleased to hear you’re happy with your Roman blind — especially the quality, fabric, and how easy it was to install.

We’re sorry again for the delivery delay, but we truly appreciate your understanding and your kind words about Hristo’s support throughout. Keeping you informed and making sure everything is resolved is always a top priority for us.

Thank you again for your trust and for choosing Zen Shades — we’d be delighted to help you again in the future! 🪟✨

Svar fra Zen Blinds

27. apr. 2026

Thank you for your feedback! 😊 We’re sorry again for the delay and really appreciate your patience while we kept you updated throughout.

Regarding the chain and safety device — we have delivered them separately to you, alongisde with a new chain of the desired size.

Svar fra Zen Blinds

11. apr. 2026

Thank you so much, Bhavini! 😊 We’re glad to hear everything arrived as expected and on time. We really appreciate your recommendation and hope to help you again in the future! 🪟

Svar fra Zen Blinds

11. apr. 2026

Thank you so much, Lisa! 😊 We’re delighted to hear everything went smoothly from ordering to delivery, and that the blind arrived on time and well packaged.

It’s fantastic to know you’re happy with the quality, smooth operation, and colour match — that really makes all the difference. We truly appreciate your kind words and look forward to helping you again in the future! 💫🪟

Svar fra Zen Blinds

11. apr. 2026

Hi Ali,

We’re sorry to hear your initial disappointment, however we’d like to clarify that this issue has already been fully resolved. As soon as the concern was raised, we arranged for brand new replacements to be sent to you via next-day delivery, ensuring you received a product in perfect condition.

While we appreciate feedback, this review does not reflect the final outcome or the actions taken to resolve the matter promptly and at no cost to you.

We’re confident in the quality of our products and the way this was handled, and we’re glad we were able to put things right quickly.

– The Zen Shades Team

Svar fra Zen Blinds

11. apr. 2026

Thank you, Suhail! 🙌 We’re really pleased to hear you found the ordering process smooth and efficient, and that the final product met your expectations. Great to know installation was straightforward too — enjoy your new blinds! 🪟

Svar fra Zen Blinds

11. apr. 2026

Thank you so much for your amazing review! 🤩 We’re delighted to hear everything went smoothly from start to finish — from quick delivery and secure packaging to easy installation.

Tuscan oak and velvet rollers sound like a stunning combination, and we’re so pleased they’ve elevated your space exactly as you hoped. Your kind words about the quality and recommendation truly mean a lot to us.

Enjoy your new look, and we’d love to help again anytime! 🪟✨

Svar fra Zen Blinds

11. apr. 2026

Thank you so much! 😄 We’re really glad you think so — that means a lot to us! Enjoy your blinds, and we’re always here if you need anything in the future. 🪟

Svar fra Zen Blinds

13. jan. 2026

Dear F,

Thank you for your detailed message. I want to respond clearly, factually, and respectfully, as there are several important points that need to be addressed.

First, we want to be clear that situations like this are exceptionally rare for us, as evidenced by the very large number of verified customer reviews reflecting complete and accurate deliveries. That rarity is precisely why we carried out internal checks when concerns were raised.

For both of your orders, manufacturing logs, packing records, and dispatch checks were reviewed, and these showed the orders as complete when handed over to the courier. This is also why we asked whether the delivered parcels could be weighed — not as an accusation, but as a standard logistics verification step when there is a discrepancy between shipment records and delivery claims. This is common practice when resolving delivery disputes and is used to establish whether items could physically have been missing in transit.

Regarding timing: your follow-up email dated 23 December was sent during our Christmas closure. Any delay in response was due solely to this closure and not a lack of engagement or care.

It’s also important to clarify a few factual points that your review omits:
• During your first order, we issued a full credit for a blind you have mismeasured outside the PerfectFit timeframe, despite no obligation to do so. This was a goodwill exception.
• During your first order, you also claimed a missing blind, which we also credited to you. This was another goodwill exception.
• During your second order, you also claimed missing items, which is highly unlikely.
• We again sent replacement blinds and brackets at no charge, even though our internal records showed the order as complete.
• We do supply brackets as standard with our blinds. The suggestion otherwise is incorrect.
• At every stage, replacements and credits were issued in good faith, despite repeated discrepancies between your claims and shipping records.

Regarding manufacturing: Zen Blinds is a UK-based company. Some products are manufactured in the UK and others in Europe, depending on product type. This is clearly stated and is standard practice across the industry — quality and specification remain consistent regardless of origin.

You acknowledge in your review that:
• the blinds are good quality
• delivery is quick
• issues were ultimately resolved

However, the overall tone and 1-star rating do not fairly reflect the extensive concessions, replacements, and exceptions made on your behalf.

While we always aim to help customers, we also have a responsibility to draw a line where repeated unsupported claims of missing items result in continued loss for the business. We cannot continue to issue credits, replacements, or free products indefinitely where records consistently show full dispatch.

For that reason, and given the position expressed in your review, we believe it is best that you source future blinds elsewhere. We are sure that they will not offer you the same service of replacements. We are confident in our pricing, quality, and service, and stand by the way this situation was handled.

We consider this matter closed.

Kind regards,
Hristo
Zen Blinds

Svar fra Zen Blinds

13. jan. 2026

Thank you so much, Lorna! 🌟 We really appreciate your understanding around the Christmas post delays, and we’re glad we could sort things quickly for you. It’s great to hear both the samples and blinds arrived safely — and even better that everything made it before Christmas! Thanks for your kind words about our service and responsiveness. 🪟🎄