Zeel Anmeldelser 

572
•
TrustScore 3.5 av 5

3,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

The masseuses I have had get a 5 (except for 1 whom we don't need to talk about) and I even prioritized my faves so now every month I only see them. But I alwaya get a couple's massage and my partner... Vis mer

Vurdert til 1 av 5 stjerner

Scheduled a 1st time massage for yesterday, they gave me a window from 8am until 1pm. they messaged me at 12:30 to let me know that they couldn't find a provider. So they made me wait at home all morn... Vis mer

Vurdert til 5 av 5 stjerner

We have really enjoyed all the ladies that have performed the massages. They show up on time, are professional, kind and good conversationalists, if you like that. They give you the full time allott... Vis mer

Vurdert til 5 av 5 stjerner

I started my in home massage Dec 2025in the Seattle area.my husband and I are Veterans. Wes Patterson is our Massage Therapist both for my husband and myself. Wes was very respectful, polite an... Vis mer

Informasjon om virksomheten

  1. Velværesenter
  2. også i
  3. Apotek

Opplysningene stammer fra ulike eksterne kilder

Zeel® created the Massage On Demand® category in 2012 and was the first company to bring same-day, in-home massages to customers. Ranked #167 on Inc. magazine's 2017 Inc. 500 list of fastest-growing companies in the U.S., Zeel is the leading and largest on-demand massage provider with over 10,000 licensed massage therapists in its network of over 85+ U.S. cities. Zeel offers the most reliable on-demand massage service in as little as an hour, 365 days a year, with start times as early as 8am and as late as 10:30pm. Zeel delivers the highest quality, five-star massages from licensed, vetted massage therapists to homes, hotels, workplaces, and events. With best-in-class security protocols and award-winning customer service, Zeel customers enjoy massages in the comfort, convenience, safety, and privacy of the place and time of their choosing. Booking, scheduling, and payment are made easy with the Zeel app for iPhone and Android. Zeel is also home to Zeel Spa℠, the on-demand staffing solution for spas; Zeel Concierge®, which enables hotels to provide in-room massage bookings for guests; and Zeel Corporate Wellness, which brings chair massages to companies, events, and workplaces.


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

572 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 28 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,5

Alle anmeldelser

(572)

37 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Can never get them to fulfill requests…

Can never get them to fulfill requests especially for couples massage. Gave 4 different dates, times and never fulfilled.

23. november 2024
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello KS Boutique,

We are disappointed to hear that you were unable to have your requests confirmed. We understand how frustrating it is to set aside time for appointments only to have them not be fulfilled. Please contact our support team at help@zeel.com so we may assist with your appointment fulfillment and apply credit to your account. Thank you.

Vurdert til 1 av 5 stjerner

Complete fraud

Complete fraud, no pricing until they suck up all your personal information (address, email address..etc) and afterwards you get spam emails and letters, also extremely overpriced compared to local prices.

29. oktober 2024
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello Rassam,

No, Zeel is not a complete fraud. To the contrary, we have proudly delivered more than 2.5 million in-home health and wellness appointments across 46 states. We do not “suck” anyone’s personal information or spam non-customers like yourself. Perhaps you have us confused with another company.

Vurdert til 5 av 5 stjerner

BEST Massage Ever

BEST Massage Ever! Alfred is very skilled in deep tissue massage .I started extremely sore and stiff. Once he finished there was barely any soreness! I will definitely book Alfred again in the future!

7. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Zeel is a froud company

Zeel is a froud company
It's not good quality and good work not good service also I ll complaint against zeel company at meet court
Very bad customer service froud cheater product don't buy plz money loss....dealer also useless cheater s
Zeel company products are duplicate products not good kindly aware people plz and case them at police station I m against of zeel today I completed at police station and notice also sended at zeel company ceo and chair man

3. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Zeel is a threat to even themselves..As a physician who doubled as a massage…

As a physician who doubled as a massage therapist for Zeell Networks I can honestly say this is the absolute worst company administrative wise ethics wise and communication wise. Not only do they end contracts with absolutely no Integrity or communication, they siphon more money than they should for massage therapy jobs and refuse to give adequate 1099. I have been asking for my 1099 since January 1st 2024 and have yet to get it. They have completely blocked my account but yet send instructions to obtain the 1099 through accessing your account. Somewhere along the line you would think that anyone with half a brain in the company would know to follow up on such matters to avoid penalties but nope here we are. After reading many of the client's reviews as well as former employees of Zeel, it is undoubtedly clear they should be put to sleep like a rabid dog.

30. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello Adria, we delivered your 1099 via email within 24-hours of receiving your request. Please see your email.

Vurdert til 1 av 5 stjerner

Double standard they have indeed adding…

Double standard they have indeed adding to unprofessionalism in their platform that has flaws from my experience many times. For example, my last appointment, I was not informed as it was canceled the week before, and trying to get a response from a human and not a bot!! I would not recommend the therapist or Zeel from my experience again. A veteran or any other person should not be disrespected and disregarded as I was in my experience. Indeed, I’ve been to other place that offer VA massages and there’s no comparison Zeel has much to improve again in my experience.

7. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Responses to complaints are insulting

To Be Clear- I have not used Zeel services. However, just reading the unimaginably generic (bordering on obtuse) responses from the company to each complaint, regarding a system which Clearly does not work, I'm just going to avoid Zeel altogether, and thank all of those who had to endure what they went through in order to help me avoid this disaster.
(Apparently, Zeel, by way of Trustpilot, has asked me to clarify my review, which I am only too happy to do.
While I have not used Zeel Services, myself... One thing I have experienced from Zeel is to witness their responses to one-star reviews on this website. And based on those responses from Zeel alone - I would not do business with them.) I hope that helps.

22. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello Ab, we are disappointed to hear you have found our replies unimaginably generic and obtuse. Zeel is proud to have provided over two-million in-home appointments across 45 states. We invite you to try our excellent service soon and wish you all the best.

Vurdert til 1 av 5 stjerner

They cancelled my appointment a hour…

They cancelled my appointment a hour before and has not gave my money back !!!!!

28. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hi Antonio, we understand how frustrating it is when last minute provider cancellations happen. We see that nothing has been billed on our side and any pending charges you may see should drop off within 24-48 hours. If there are any issues with your billing, or if you were charged, please reach out to us at help@zeel.com so that we may assist further! Thank you.

Vurdert til 1 av 5 stjerner

Zeel is the absolute worse and I'm…

Zeel is the absolute worse and I'm speaking from the aspect as a Licensed Massage Therapist. It takes forever to even create an account if your even able to. I heard some pretty bad stories from other LMTs however I decided to join anyway and I see I've made a mistake. I've emailed them a numerous amount of times and still have no access after sending in all my personal information including my LMT info. Not sure why this has been an ongoing issue for over 3 months now but it's obvious Zeel needs more reliable LMTs and yet you keep them/us waiting. Please look into the system or reconsider how you process applications and the time it takes.

10. november 2023
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hi Nikki, we are disappointed to hear that the provider application process has not been easy. We'd be happy to look into your application and see if there is anything specific holding it up. Please email help@zeel.com "ATTN: Credentialing" so we may ensure you are assisted in a timely manner. Thank you!

Vurdert til 2 av 5 stjerner

Therapist canceled with 4 hours notice

Therapist canceled with 4 hours notice. Not enough time to find a replacement. I scheduled time and booked several days ago. I was discharged from the hospital and really needed the appointment. Customer service felt the need to defend the 4 hour cancelation notice. A simple apology would have been better and would have encouraged me to try again.

12. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello, we understand how frustrating last minute cancellations and would like the opportunity to improve your experience. Please reach out to us at help@zeel.com so we may assist with rebooking and cover the cost of your next appointment! Thank you.

Vurdert til 1 av 5 stjerner

First and Last Experience with Zeel

I booked a couple's massage for my wife's birthday weekend. Despite texting with Zeel multiple times leading up to the scheduled time, a second therapist was never found, nor was I ever told that no one was coming. Therefore, our special couple's massage turned into a solo massage for my wife. This was a very disappointing first and last experience with Zeel.

6. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello Paul, we understand how frustrating it is when your appointments go unfulfilled and are disappointed to hear that this was not the special birthday weekend you had planned. We would love the opportunity to improve your experience and rebook your couples massage free of charge. Please look out for our email! Thank you.

Vurdert til 1 av 5 stjerner

Don't recommend Zeel membership!

I was a member for over a year and kept my account going for over a year (so I wouldn't get fined 200$ for canceling early). I could not get my money back once I decided I no longer wanted or needed their services! Now I have credit and canceled my account, so I don't continue to get charged monthly. To get the discounted rate, you must restart the monthly charges again! So now I must pay the total price for the massages to use my credit! Win-win for them and loss for the customer! They really should refund money to the customer if they don't want their service. Therefore I Do not recommend a Zeel membership.

1. august 2023
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hi Tina, we have thousands of members who love the service we provide and would like to count you among them. We are disappointed to hear this has been your experience thus far and would be happy to either refund your credits or apply credit to cover the difference between the membership and non-membership rate. Please reach out to us at help@zeel.com so we may be of further assistance. Thank you!

Vurdert til 1 av 5 stjerner

Worst ever

Worst ever! Very unreliable! They cancel last min!

15. desember 2023
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hi Lena, we're disappointed to hear this was your experience and understand how frustrating cancellations are. We would love the opportunity to improve your experience. Please reach out to us at help@zeel.com so we may assist with rebooking and apply credits to your account. Thank you.

Vurdert til 1 av 5 stjerner

Management is horrible

I was an employee of Zeel Massage and I was canned for questioning Zeel Massage! Specifically I asked, why out of 8 requests all 8 of those requests the system was telling me that the request was booked with another provider. Why I am not being approved for requests that clients desire. I never got my answer!
What I really thing is going on behind the close doors is they cherry pick who they want to give work too, in some cases they would rather refuse to give a contractor a client and cancel the session for a client all together rather than pairing them with unwanted contractor that they don’t like. I would not be surprised if this business will fold within a few years!
Stay away from this platform is all I can say!!

21. november 2023
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello Mr. Brimshan, providers on the Zeel network are not employees but rather independent contractors. Contrary to your concerns, our technology platform does not manually pick any given provider for any given appointment. We do, however, reserve the right to remove a provider from the platform at any time based on a variety of parameters including but not limited to ratings and history.

We wish you the best of luck in your future endeavors.

Vurdert til 1 av 5 stjerner

I am frustrated with booking…

I am frustrated with booking appointments and no one can fulfill my request, I had one individual come to my building but refused to walk across the street to my building. I booked another 2 wks ago for tonight, no one showed, no apology. Now they are trying to hold me to a 12 month contract that they can’t fulfill. I would advise all not to agree to any terms or even use these guys.

16. november 2023
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello Dale, indeed fulfillment in Ohio has been difficult lately, nevertheless we are disappointed to hear this has been your experience. Per your email, our support team has closed your account, canceled your membership and waived your early termination fee. Please reach out to us at help@zeel.com if we may be of any further assistance. Happy Holidays!

Vurdert til 1 av 5 stjerner

total scam..

total scam... never gave me a 7 day trial, and charged my card for a full membership on the 7th day of what would have been a trial... so early... lol... total scam

4. oktober 2023
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello Brett, we're afraid you may have us confused with another company. Our membership program does not offer a 7-day free trial, nor do we advertise anything referencing a 7-day free trial. If you believe you have been billed in error please reach out to us at help@zeel.com so we may assist with your billing concerns.

Vurdert til 1 av 5 stjerner

I will come back amd change this if I…

I will come back amd change this if I actually get a massage.! I live in a larger city in NC - I get it, we’re not CA so we don’t matter - but I’m getting a little tired of choosing time frames and hearing someone is “working on it,” then nothing. If no luck sometime soon, I am asking for money back.

5. oktober 2023
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello Charlotte, we understand how frustrating it is when your appointment goes unfulfilled. You have not been charged anything at this time. Please reach out to us at help@zeel.com so we may be of further assistance.

Vurdert til 1 av 5 stjerner

Not too happy with this company from the start.

Not too happy with this company from the get go. I am a veteran and was scheduled an appointment through the VA. My appointment was at 8:00am. They texted me at 7:35am to tell me they didn’t have anyone available.WT F? Really? They then texted saying that a confirmation text would be sent with instructions and provider information. How about some heads up that my appointment would possibly not happen? Bad communication. I’ll be telling the VA to find a different provider.

5. september 2023
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello Scott, we're disappointed to hear this was your experience with Zeel. Serving our veterans is of the utmost importance here at Zeel. If you require any further assistance please do not hesitate to reach out to us at help@zeel.com.

Vurdert til 1 av 5 stjerner

Theres no this time!

Theres no this time!! My daughter bought and paid in full with 18% tip in way of gift card. All I was supposed to do was check in and schedule appointment, Even same day. This company is requiring I make a profile and supply credit card or even debit card of my own. I refuse to add debit card as they are affilated with out of US companies or persons. I have been 5 days trying to use my birthday gift card because they won't set an appt with my form of payment!! Im filing a complaint with NY BBB .

25. august 2023
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello Trudy, a valid credit or debit card is required to submit an appointment request on the Zeel platform. If you have a gift card that will cover your appointment total, no charges will be made to the payment method on file. Please reach out to us at help@zeel.com if you require further assistance.

Vurdert til 1 av 5 stjerner

Cancelled appointment last minute

Booked an appointment for a couples massage on 8/8/23 for my anniversary on 8/27/23.

I was notified at 2:35pm that my appointment for 6pm was not going to be able to be fulfilled. Extremely disappointed.

27. august 2023
Anmeldelse skrevet uten oppfordring
Logoen til Zeel

Svar fra Zeel

Hello Michael, we truly understand how frustrating last minute cancellations can be and would like the opportunity to improve your experience and add credits to your account. Please reach out to us at help@zeel.com so we may be of further assistance. Thank you.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv