Your Apartment Anmeldelser 

Sehr schöne Apartments in Wien.

I got to the apartment late, yet the check in instructions were so easy to understand and actually check in.
The location was great.
The apartment itself was lovely, modern, spacious, and clean.
I look forward to staying again.

All round, great stay, easy to get in, security was high but a reassuring problem to have, rather that than it being easy to get in!

If i was being picky, the shower in our room was not very good at all, but this is presumably only an issue with the one apartment. all-round good stay, and cheaper than a premier inn, and much better than a premier inn!

Great facilities, great price, clean, no complaints!

Booked 2 nights at Your Apartment Monument and never again. No hot water, oven didn't work, wires hanging out of the ceiling in the bedroom, heated towel rail didn't work and you then have to enter into some appalling negotiations to get any sort of refund. I didn't succeed. Ramy does not know how to look after guests but what really made it unbelievable is nor does Toby Guest the founder. He basically said he doesn't deal with customers. Stunned with how dreadful their service is

STAY AWAY!!
The worst experience . They would not answer us for 4 hours to check in so we had to drag our luggage around and practically loose a whole day of our vacation. When we confronted them about this they had no explanation.

The room was dirty and not at all ready for check in when we finally got there. There was hair on the bed clearly from other guests, the bathroom was all wet from previous showers and there was bo air conditioning what so ever.

We stayed at their Camden in London residence and the area is not the safest. We were robbed by a gang of boys right outside of the complex door.

We had to find another hotel because of the flith in the room.

We called and wanted either a refund or to get another room another place and they would not help us at all. Their staff could not do anything they said and their seniour manager Jahvoy would get very angry and threaten us on the phone.

The only answer we got was that we could get a 15% refund for the first night for the bad communication during check in and that we could come and get new bedding to change ourselves…

We decided to get another hotel for our whole stay and had not stayed there for more than 15 minutes. They did not get us a refund and had also rented the apartment we payed for to someone else, making double up the money for the same room because they decided to check us out the first day with no resolution.

The service from start to finish was excellent. I spoke to the concierge to help with parking and an issue with the bathroom. Very helpful and immediate response. Apartment is fully fitted out and decorated lovely. Overall apartment was very clean.

The room is perfect, cleaning et new.

Dreadful. Cancelled my stay at the last minute, offered a replacement which wasn’t anywhere near as good as my booking with only a 15% discount. After requesting a full refund, and chasing several times I had to contact Airbnb who I booked through and they instantly refunded.

Home from home. Love the apartments. They have everything you need. Finished to a high standard. Amazing location!

Stunning apartment, deffo booking again. Reasonable prices.

The place was very clean, included everything needed , the location was great too, near the shopping centre and supermarkets. The kitchen facilities was useful and clean and I was able to make a good meal . Complimentary sweets, coffee pods and tea were given which were great . I would 100% recommend and come back again to stay when I’m in the area.

The place is nice and clean. in very quiet area. the property has a lift, which was very comfortable.

Excellent stay. Smooth check in, good communication from the hosts to ask if I needed anything during my stay. The place itself was clean, spacious and had all the amenities I needed including a fully equipped kitchen and parking. No concerns with regards to noise and it’s located in a very convenient part of Bristol. Highly recommended

Extremely disruptive nights sleep due to noisy and loud guests, contacted the host who sadly ignored the message, which was very disappointing as the stay otherwise had been much better.

Great apartment, very conveniently located with easy transport links.

I had a wonderful stay at the apartment in Milton Keynes. The people were very friendly and communication throughout was excellent. The place was spotless and the room smelt fresh and welcoming. I was also really impressed by how spacious the room was it made my stay even more comfortable. Overall, a great experience that I would happily recommend!

I stayed here twice within two weeks, booking the exact same “Superior Apartment” through Hotels.com. The first time (Apartment 65) was perfect: large, clean, and matched the photos, with a sofa bed and a double/king bed comfortably sleeping four people as advertised.

When I booked again the following week at a higher price, I was placed in Apartment 57 a completely different, much smaller room that had no sofa bed, no extra seating, and could not accommodate four people. It was a fraction of the size of the previous apartment but listed under the same “Superior Apartment” category.

Even one of the staff members on the day admitted the room was not what I booked and offered to look into an adjustment, which I accepted since my stay was short. However, when I followed up, another staff member told me the room “wasn’t bookable for more than two people,” which directly contradicts both the listing and my previous booking.

The listing on Hotels.com is clearly misleading, and the inconsistency between rooms labeled as the same “Superior Apartment” type is unacceptable. I ended up paying more for significantly less. Still waiting for a fair refund or adjustment.

Avoid unless you’re okay with paying extra for whatever random room they decide to give you.

Es hat an nichts gefehlt, man hat sich wohl gefühlt . Es war wie ein Zuhause für kurze Zeit . Genau wie wir uns es auch vorgestellt haben. Wir sind zufrieden .

Great apartment 4 minutes away from the great neighbourhood of Kings Cross/St Pancras station. Spacy/light/clean!