Youpup Anmeldelser 

Jumper never arrived, have claimed a refund from my credit card provider. Don’t touch with a barge pole!

SCAM - NOTHING RECIEVED

wounder if customer service will read here? they certainly don’t reply to my email

totally dishonnest people
4 items ordered, 3 mistakes
i sent them pictures and explanations the day i had the order
they still try to not give me my money back explaining they dont have elements for that
I never seen a such bad company

After informing them that they made a mistake on the sweater, they said that they would send another one. I told them that it was too late, that it was for Christmas and that I wanted a reimbursement. 70 euros for a sweater with a mistake in the text, that took 1,5 months to arrive, is really just a scam. They never answered despite several emails and of course never sent anything. Don’t buy here.

J ai cru à une arnaque mais le service client m’a répondu à chaque question.
La livraison a pris du temps presque 1,5 mois.
La commande est enfin arrivée et elle était parfaite !!

SCAM DO NOT BUY!

(I made a trust pilot account just to leave this review, that’s how angry I am)

I bought a personalised pet hoodie for my girlfriend as a Christmas gift.

Firstly I got no order confirmation email and was unable to track my order via the website.

My order took over 2 weeks to arrive missing Christmas meaning my girlfriend didn’t get a gift on Christmas Day.

When it finally did arrive the quality of the fabric and the embroidery is shockingly bad. The fabric is cheap and thin, and the detail and colours are nothing like the pictures and there is waste threat hanging loose.

Worst of all I paid extra for the extra sleeve embroidery but they spelt the word backwards!

I want a full refund but I doubt this so called company would even do that. The ‘good’ reviews on here are so clearly planted by the company, DO NOT BE FOOLED.

AVOID AVOID AVOID.

So here it is another bad review. Ordered on 10th December. Still nothing received. I have given them above the 10-19 business days for “completed delivery” and gone to the bank to reverse the payment. I did receive a Royal Mail tracking number 8 days ago but when you track Royal Mail state that they are still expecting the package. I would suggest that this is a way for YouPup to defend reversing the payment from the bank or to at least delay the process. I will rigorously follow through with the dispute though so bring it on. I can see on previous reviews that YouPup have threatened legal action against a review…. Don’t let that put you off leaving your reviews guys!

Definitely scam. If some says something else they are lying. I ordered on their website in October and have yet to receive my package. The tracking information that I’ve received points to a Covid test delivery with USPS.

Please do not buy from this company. I ordered a hoodie for my daughter for a Christmas Present. The hoodie arrived later than told, the quality of the image is very poor and nothing like advertised and the quality of the hoodie is very very bad. However the main issue is that I ordered an XS and a S arrived. The company have turned round and basically said tough and are not willing to send the correct size. Hopefully my bank will be able to claim the money back from them .

Ordered december 1st, still not there on Jan 9th.
Full-fledged scam, big mistake to buy here.

I wanted to do a present for my partner for Christmas, I’ve order on the 4th of November, the tracking code was giving “processing” for more than 30 days. One day, randomly, I received the package, it was basically the 20th of December. I opened the package and:
- the size was too big, the color was very off, the logo printed was far from what they pictured on their website, the size of it was also a extremely small on a S size that was looking more like a L size. The quality was clearly very very bad, so I was stating the issues claiming a return label and a refund.
I’ve received something like 20 emails writing :” Sorry, we are processing the refund” “Sorry that the size doesn’t fit you, we are sending you the return letter please make sure you return before end of the year” “Sorry to hear, we are processing your refund”.
Story goes that I’ve never received a return label, I’ve never received my refund, THEY BLOCKED ME. I literally just hope my bank will be able to solve this situation against these crazy criminals, I’m looking for a lawyer able to sue those kids so I will also ask for my moral damages. They both blocked me on instagram so I cannot comment the experience, and via email they won’t reply anymore. This is extremely illegal. Any chance that someone informed the police? If I won’t receive my refund I will do everything to find them, even if it means going to China.

Ordered hoody 1st December and it arrived 5th January despite saying it will arrive before Christmas. The hoody is of very cheap quality and not lined (not worth the price - sorry!) the picture of my dog is slightly off centre and it’s no where near as nice as the photos on the website.

My order did take a while to arrive (about a month from ordering in mid November to arriving just after xmas), but I did get it eventually!

The email replies all did seem like stock replies and after reading some other reviews I was worried it was a scam, but I did receive my item in the end.

The embroidery is brilliant and they've really captured the dog's face well. One slight disappointment is that the hoodie isn't lined so it's quite thin and not fluffy on the inside, but overall I'm pleased with how it turned out.

This website is a huge scam, I ordered a month ago and nothing. They do not reply to emails or instagram. They take your money and you can't get it back. Terrible DO NOT ORDER

Its been over a month the order hasnt even processed they keep sending form responses and its a scam.

I read the reviews and feel people are being harsh - you need to send a good photo ( head shot only ), Which I did - it does take about 4 weeks ( longer than I hoped ) When I chased for progress updates I did get them - final product was very good ! If I could do it again I am not sure I would have put my Pets name on it, as the embroidery was good enough for people to know

I provided a review a few days ago as my order had not arrived and it had been nearly a month. I also mentioned how poor the customer service responses were and to date i am still waiting for them to advise. My order has now arrived and it's very poor quality. The jumper is a poor shiny material, the image of the cat is great however the writing makes it look terrible. The letters have not been stitched neatly, it has gaps and does not follow in the same direction. The boarders are also not straight and have been overlapped in some places - as I chose a different colour outline this makes the mess stand out. I have again reached out to the company so hopefully this time I will receive a direct response.

Trui al maanden geleden besteld als kerstcadeau voor mijn partner met afdruk van onze hond. Trui werd net voor Kerst geleverd in de verkeerde kleur! Contact met klantenservice uiterst moeizaam. Na aandringen zou ik met spoed een nieuwe toegestuurd krijgen in de juiste kleur. Inmiddels zijn we bijna een maand verder en heb ik nog steeds geen andere trui. Laatste bericht van klantenservice dateert alweer van 23 december. Trieste zaak.

bullshit product, quality of my dog's image is complete shit, it has nothing of the detailed image you see on their instagram and website.
+ it took a month to arrive, while promising 10 to 19 days to arrive.

I should have taken more time to research and read these reviews...I too have had the same experience where I was informed I would receive my order by Xmas and it did not arrive....never again!!