Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
3,1
8 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My experience with Yhone was really good. I ordered the wide pleated pants and they are great quality. Shipping took a few days and you could track your order. I will be back for more items. Thanks. Yhone!
My experience with Yhone was fine, my order took a little longer to arrive like 3 weeks but i could track it and when i wrote to the customer service they replied.
The quality of the pant was really good the fabric lookd really nice
They never sent a confirmation number and the package still hasn’t gotten to me. I’ve ordered over 2 weeks ago. If they don’t send me a confirmation/ receipt. I’m going to have to dispute this charge. Do not buy from here
Svar fra Yhone
Hi bro,
I’ve checked our system using your name and found your order.
You placed the order on Jan 27, and it was shipped on Jan 29. Up to today, it has only been 4 business days in transit. The parcel is currently at a logistics center in the US.
International shipping does take some time and is not instant. Since the tracking has been updating normally, there was no delivery issue flagged on our side, which is why we did not proactively contact you.
We also did not receive any inquiry from you via email before this message. If you ever need any assistance, you are always welcome to contact us directly by email(friendscare@yhone.com).
Regarding the confirmation/receipt: normally an order confirmation email is sent automatically after purchase. Sometimes it may arrive slightly delayed or go to spam. If you did not receive it, I can help report this to our system team and check for you.
We just tried to contact you via email, but the message couldn’t be delivered. Our system indicates that the email address may be incorrect, which could be why you didn’t receive the confirmation email.
They don't respond. No return and no refund.
Svar fra Yhone
Hi bro,
Thank you for sharing this, and we’re really sorry for the frustration this may have caused.
Just to clarify, we usually respond to all emails within 24 business hours (Monday–Friday). Our return process is also clearly outlined on our website.
As long as the return is submitted following the process, once the item is received by our warehouse, it will be inspected, processed, and restocked, and refunds are completed within 4 business days after inspection.
At the moment, it’s possible that we haven’t seen a return request linked to this order yet. To help us look into this properly, please feel free to contact us at friendscare@yhone.com
, and we’ll be happy to check the order status and assist you further.
We truly want to help get this resolved for you.
--Luna
Don't believe the shipping information on your website, it took over a month to receive the products. The price seems right for the quality of the fabric and the more unique design you get (low-mid fabric quality but money went toward the design, in my opinion)
Customer service is a hit and miss, they can take a week or two to respond. So do with this information what you will.
Svar fra Yhone
Hi guys,
Thank you for taking the time to share your honest feedback ,we’re genuinely glad to hear that you enjoyed the design of the pieces.
We’re truly sorry for the delivery delay.
Your order was dispatched within three days of purchase, however the Black Friday period caused overall shipping slowdowns.
In addition, the complimentary gift included in the original shipment was returned by the carrier, which required us to replace the gift and resend the package, unfortunately extending the delivery time.
Once the replacement shipment was sent, we reached out with the updated information. As the second shipment progressed normally, there were no further logistics exceptions that prompted additional updates.
Regarding customer service, we’re sorry if communication felt inconsistent. All emails are replied to within 24 hours on our end, though we’re not sure if you may have contacted us via other platforms as well. That said, we take this feedback seriously and are continuing to improve both response clarity and shipping transparency.
Thank you again for your support and for sharing your experience — it helps us reflect and do better.
— YHONE Team
They will not get back to me about returning my item, completely ghosting me.
Ive bought several items from them and they have delivered the best quality. Its so astonishing. Even recently helped replace an item for me. I will come and give more feedback
Never buy from this webside. I have tried to return my package for 3 months now and I haven’t received my refund. They aren’t answering my mail or anything.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
