XERIC WATCHES Anmeldelser 

Disgraceful customer service. My watch was shipped to Australia over a month ago. I have been trying to track the progress, but Xeric provided non existent tracking number for the Australian courier. I ha e requested it be reviewed and be provided with the correct number, however they just repeatedly provide a link to the tracking page for the Australian courier. This is despite twice being advised the tracking number is wrong. They have cool looking products, but do not buy from them if you aren't in America as they don't care about their customers.

EDIT. Thanks for the response, providing the exact same response as you have to my email enquiries. I have been using the Australian tracking number provided in the link provided for the courier company. Your response just validates my review, which isn't defamatory by the way.

Outstanding customer experience. A beautiful watch with outstanding quality. I am looking at purchase another one in a different color.

I purchased the Retroscope Jump Hour in black/orange. I've had it for a few weeks now. Had to watch a YouTube video to set it, as no instructions were included. Both the watch and its packaging were very nice and the watch so far keeps excellent time. Still getting used to it, but I've found it to be quite hard to read in low light. There's no lume and the number window (especially the outer ring) reflects glare if you try to put it up to a light to see it. Maybe the colors that have higher contrast dials, like the racing green, red and navy, won't have that problem. I'd choose one of those if I had to do it again.

Doesn't matter how innovative a watch you put out - i was put off by your company when you pushed back the shipping date 4 times

I have 4 Xeric watches. The last two took too long to get to me, I ordered them in April with an understanding that one would be released in October. I received both in early January. The Timeline Retro watch is beautiful but the movement will not work well if the power reserve is low. If low, the flyback mechanism will get stuck between 55-59 minutes... I have Breitlings, TAGs, Longines and watches from the smaller watch makers. Xeric is a decent watch but they need to improve in many areas.

Xeric watches are nice/unique…That being said they are a horrible company. I had preordered a watch in May that I was supposed to give as a Xmas gift. It was supposed to come in October…Out of nowhere they push it back. I just now received it today in January which doesn’t help me out at all. I would think twice about buying anything from them. If you can’t deliver on time do not take preorders!

Solid watch at a good price and unique styling. Definitely will buy another.

The watch is amazing. The order experience … not so much.

I preordered a watch in August with an expected shipment for November. November rolled around and I was excited. Nothing came. I understand logistic issues, delays, etc. Especially around Black Friday, but nothing came.
Not a watch. Not even an email to let me know how things were going. Not even some sort of explanation/expected delivery update.

Early December rolled around and I emailed customer service for an updated ETA. The answer was that it should come that week or the next and then parcels would be shipped.

Waited two weeks. Still nothing. Emailed again to be told the same thing. Merchandise would arrive soon, and then be shipped. Nothing addressing the past email with the same response. When I pointed it out and asked to possibly change my order the answer came positive but extremely dry. Overall no real apology, empathy, or even understanding.

The tone and experience made me feel a bit like I was an annoyance to have an update for an order with several weeks delay on the original ETA.

In the end I was so busy I didn’t change my order and was lucky enough that my watch arrived on Christmas Eve.

I work in CX and understand that lots of things are out of Customer Service’s hands but this is a situation that, if addressed properly, can make a customer loyal for life. Sadly … they failed spectacularly.

Beautiful unique watch, took a hot minute to use the chronograph function and zero the chronograph hands, quite easy when you understand

The watch I received was defective out of the box. Xeric was good about understanding the situation and has offered to replace the watch. It was unfortunate, but that happens. I have sent the watch back and am awaiting the replacement. I do appreciate the support of Xeric about this. It was hassle free.

The purchase process for the watch was really smooth and the communication on it was excellent. The quality of the watch is fantastic and I do plan on buying another watch from Xeric in the future.

I purchased 2 watches from Xeric through Watches.com. The Vendetta X was weird but kind of a cool watch so I got it at a discount. The case got scratched on the unit and they told me to contact the repair place they work with. After a month of "lost" emails and no responses I called them today to find out that they do not have these cases in stock and probably won't ever get them in stock. So along with that the other parts are also not available so the watch is basically unable to be repaired. What was a cool watch I was happy to own is now damaged and I cannot get parts for it after about 2 months. Very disappointed in this and I don't think I would buy another watch from Xeric knowing this now. Its too bad because there was the Inverter 2 that I was going to purchase but for now I think I will have to pass.

Over the years, long ago when they went under the moniker of Watchismo,I've purchased probably a dozen or so watches from these guys, and have had nothing but a helpful experience each time. Suffice to say, recommending them is a no-brainer, buy with confidence. As someone with around 300 watches in my collection, thus latest purchase is an immediate favorite. I couldn't wait to watch the minute hand jump back to the beginning. So, so cool. Side note: I recently bought a book on cool watches, and it was from these guys, I didn't even know. The book is great, also, if you have a watch lover on your xmas list. Love this latest timepiece, gonna garner compliments for sure!

Bought Retrodrade watch. Wait time was 6 months and I was supposed to receive the watch in August but after numerous follow ups I eventually received it in October. But that's not it. The watch was defective and had to return it at my expense (they would only offer $60 credit for their own website only). Then I was told that they don't have any of those watches so will have to again wait for weeks for new stock. All in all terrible experience and poor and arrogant customer service. Beware and avoid!

This is a fantastic looking unique watch for those that have a racing sprit, or for those that just like a unique experience aside from the standard timepiece.

Met these guys at Windup Watch Fair in NYC and they were lovely. Super fun and helpful and proud of their product. I ordered the NASA Apollo 15 American Automatic Quasar on the spot and have loved every second of it on my wrist. Awesome company, great people, super unique and fun watch. Keep it up!

I purchased 2 watches. Inverter II and NASA Artemis. As inverter II looks amazingly beautiful, it remains powered only for less than 24 Hrs.
Artemis turns out to be an amazing watch. Very intricate and amazing craftsmanship.
Must congratulate Xeric team for their efforts and determination. Thank you so very much.

I purchased the Halograph ii automatic because I love unique time pieces. This watch is just as beautiful in person as it is in the pictures. It's also a very comfortable watch to wear for me and the crown doesn't dig into the back of my hand when I'm working like most do.
I made a mistake in ordering and overlooked a special deal Xeric was offering. Even though it was entirely my fault, the staff emailed me that they were happy to accommodate me. They really went above & beyond I felt.
I will definitely be adding more of their watches to my collection.