Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
2,5
6 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I contacted customer service for a wrong size of pads we received. I get the same auto response with no actual response. I still have no idea how to initiate an exchange. I will never buy from them again. Customer service is non existent.
Ordered shoulder pads and a back plate and paid through PayPal. Only the back plate arrived but they took money for both items. Cannot get ANY response through the PayPal dispute or their customer service to find out if the shoulder pads are delayed or to request a refund.
I ordered shoulder pads with the back plate, The shoulder pads are good and came in. But the back plate didn't
There is no real way to get a hold of Xenith for customer service! We need to edit the order, because a wrong size was selected. The listed phone number does not work, there is no live chat like advertised and no one returns messages, just a standard e-mail stating it will take 3-5 business days to answer our question. No doubt the worst customer service model I have ever seen!!!! This will be my last dealing with Xenith!!! My statement to anyone wanting to do business with this company, "Buyers Beware!!!"
The customer service of lack there of, reminds me of a company that’s in another country. You can’t cal them… they say on their voicemail to email or chat them.. no chat feature can be found… emails.. I’ve sent several but no one will reply. I am trying to return some pads and it seems like no one works in customer service.
I placed an order for a helmet online and my credit card was charged right away. I received an email stating my order was received and receive another email within 24hrs with the order number and order details. I waited 3 days and received nothing. I sent an email to customer support asking about my order to make sure everything was good and waited another 2 days with no answer. I then called the customer service number listed on the website and asked about order and was told there was no order in there system with my name and email. I told them they charged me $328.79 on the day I placed my order. They apologized but still said they couldn’t find an order matching my information. They then told me I would need to contact my credit card company and report it because they couldn’t refund my card because they didn’t show an order. So after contacting my card company I’m awaiting a resolution to this. I will never order from Xenith again.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
