Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I recently bought and received a handbag from Zatchels. The process was a breeze. Customer care was excellent: attentive and quick. My saddle bag has been beautifully hand-made (by Angie, I learned fr... Vis mer

Vurdert til 5 av 5 stjerner

Love their bags so much. I've bought a few satchel bags and decided to try a mini twist lock shopper bag. The bag is fantastic quality and love the teal colour however I noticed that I felt quite vul... Vis mer

Vurdert til 5 av 5 stjerner

Family ordered a Festival bag 'made to order' as a birthday present for me. Communication was prompt and reliable, and daughter said their customer service was responsive and friendly. The bag, in ice... Vis mer

Vurdert til 5 av 5 stjerner

I cannot recommend Zatchels enough. Their products are outstanding. Great design, extremely high quality materials and craftsmanship go into each one. Customer services are very helpful and knowledgea... Vis mer

Informasjon om virksomheten

  1. Koffertbutikk
  2. Butikk for motetilbehør
  3. Veskebutikk
  4. Lærvarebutikk

Skrevet av virksomheten

Zatchels is a modern British accessories brand founded on years of experience as a traditional leather goods manufacturer that has a handwriting which offers fun, colour and the latest fashion styling in equal measure.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke svart på negative anmeldelser

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Vurdert til 5 av 5 stjerner

I was very satisfied how I was treated

I was very satisfied how I was treated with this Company as the leather was delayed for the item I had requested. I was kept informed what was happening as it was for a present and they made sure I had it on time and I loved it when it arrived.
Thank you Zatchels

30. juni 2025
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Thank you Maureen for your purchase, your patience and for taking the time to leave such a nice review. We really do appreciate it. Zatchels

Vurdert til 5 av 5 stjerner

Old school/contemporary vibes

This sugar cube white bag with old school / contemporary vibes was the perfect accessory for my graduation ceremony and will be beyond useful to elevate any outfit with its beautiful quality leather and unique design features.

1. juli 2025
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Svar fra Zatchels

Congratulations on your Graduation. Thank you for choosing a Zatchels bag to accessorise your outfit and for taking the time to leave us a lovely review. Much appreciated. Zatchels

Vurdert til 5 av 5 stjerner

Very good Service

Very good Service

29. mai 2025
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Thanks for taking the time to review your Zatchels experience and the Very good service feedback. Thank you. Zatchels

Vurdert til 5 av 5 stjerner

A massive thank you Theresa

A massive thank you Theresa, who worked in customer services. She helped me
to have a perfect bag which fits my needs so perfectly. She had a huge patient with me as I returned back to them three times. She is very caring with her customers hence, she helped me have ester discount.
This is best quality very specious strong bag i ever had.
Wishing her best for her services :))

18. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Zatchels

Thank you for taking the time to leave a review. So pleased to read the amazing feedback for your leather bag and of course for our lovely Theresa. We have shown her your review and it has made her day.

Vurdert til 5 av 5 stjerner

Excellent experience

I absolutely adore my pastel violet micro satchel! The quality is impeccable and I can tell a lot of love and care went into making this bag. I couldn’t wait to take it for a spin as soon as I unboxed it!

The customer service is even better. Theresa first emailed to confirm the details of my order just to ensure I ordered the correct size bag that would suit my needs! We then had an unfortunate mishap where FedEx lost my package upon arrival to the US (through no fault of Zatchels). I was devastated, and expected to be met with a “too bad so sad” response or a coupon at best, but instead Theresa and her colleagues in the workshop resolved the situation by re-making my custom bag for free and shipping it out ASAP using a different courrier! It arrived so quickly! Thank you all again! Highly recommend!

13. juni 2025
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Thank you Aubrey for sharing your experience, we really appreciate it. We are sorry that you had an issue with the first shipment but it was our pleasure to work through it with you for a resolution. Thrilled that you love your new leather Zatchels bag. We know how amazing Theresa is so it makes us smile to read such amazing feedback about her too. Thank you :)

Vurdert til 5 av 5 stjerner

Good quality leather backpack

I recently bought a leather backpack. The leather is good quality, and I'm very happy with my purchase. The delivery was prompt. I received my backpack in no time.

2. juni 2025
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Thank you for taking the time to review your Zatchels backpack Freddie. Pleased to hear that you are happy as that makes us happy too. We are sure that you will be using it for years to come. Zatchels

Vurdert til 5 av 5 stjerner

Gorgeous bag and amazing customer service

I’d highly recommend this lovely traditional company. I messaged Zatchels with the date of my daughter’s birthday, l received a lovely reply & the bag arrived 2 days early! She absolutely loved it and she says she’ll have it forever ❤️

28. april 2025
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Svar fra Zatchels

Thank you so much Jane, so happy to read this. We are thrilled that your Daughter loves her 'forever' bag and thank you for letting us know when you needed it for you we could make sure you received it in time for the big day. Zatchels

Vurdert til 5 av 5 stjerner

Very very good quality and good…

Very very good quality and good customer service thanks so much xx

16. mai 2025
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Svar fra Zatchels

Thank You Samantha. You are more than welcome. Happy we delivered on quality and customer service. Zatchels

Vurdert til 5 av 5 stjerner

This is the third Zatchels bag I have…

This is the third Zatchels bag I have purchased now as they are just fantastic quality and value. Each one is handmade to order and come with a lifetime guarantee and as they age they just get better. This one was a wedding anniversary gift for my wife and was delivered on time as requested. They even put in a little leather heart shaped bag tag saying 'Happy Anniversary' which was a nice surprise and lovely to see someone had genuinely taken the time to read and care about my order

8. april 2025
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Thank you Marc for leaving a lovely review. So pleased that you liked the little heart. Happy Anniversary from Zatchels

Vurdert til 5 av 5 stjerner

Sugarcube Marsala Red

I wanted and needed (honestly) a new, classy, crossbody, saddlebag - but I didn't want black. I found Zatchels purely by chance! I loved the cuteness of the Sugarcube design and opted for the Plus size as I wasn't sure my mobile would fit inside the small size - even though the handy dimensions suggested that it probably would have fitted fine (More pictures on the website would really help this!!) I was honestly torn between Oxblood and Marsala Red (so close in colour) and eventually opted for the (I think) slightly richer toned Marsala. And I am not disappointed, it is gorgeous. I use it every day. I couldn't be happier. I even had compliments from my 2 daughters (21 & 16) so I must've made a good choice. Yes, the leather is stiff when new but I know it will soften and mature over time. The extra bits of care I especially love are the dustbag, certificate of authenticity & lifetime guarantee. They mean my bag was made with great care and skill and that Zatchels care about my experience as a customer. The Sugarcube is gorgeous and I love it.

25. mars 2025
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Svar fra Zatchels

We are so glad you found us Samantha and found a new Zatchels bag to love. Thanks so much for the lovely review. Made us smile and we really do appreciate it. Zatchels

Vurdert til 5 av 5 stjerner

Beautiful bag

Beautiful bag, delivered on time and beautifully packaged

27. mars 2025
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Thanks so much Barbara for leaving a review and for your order. Much appreciated. Zatchels

Vurdert til 5 av 5 stjerner

The customer service was excellent

The customer service was excellent, and although the bag took a wee while to arrive,
Gorgeous, distinctive bag, beautifully made and in a range of colours difficult to find anywhere else.

21. mars 2025
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This has made us smile. Thank you Nia, appreciate you taking the time to review and thank you for the lovely feedback about our Customer Service. Zatchels

Vurdert til 5 av 5 stjerner

Amazing bag and super customer service

Amazing bag and super customer service!
I was in a bit of a rush but they made my order and sent to me in no time. I want to thank Tammy that’s helped me a lot and gave me such a good experience with the brand so an extra shout out to her! A gold star employee and every company should have a Tammy.. but thanks to everyone that’s was in the process of making the bag and it was a very successful gift to give a way…

20. mars 2025
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Svar fra Zatchels

Thank you Peter for the lovely review and for the wonderful feedback about the help you received from Tammy. We have passed this review on for her to see. Really pleased that you are happy with your Zatchels experience, made our day.

Vurdert til 5 av 5 stjerner

Went into zatchels in York was looking…

Went into zatchels in York was looking at all the different backpacks and bags for men Tammy the shop assistant was very friendly very helpful and not pushy at all and explaining it was an independent company and made all the products based in Leicester with a few Staff of around five people
I like to support the independent retailers
I purchased a backpack, but I wanted the straps slightly longer. It was no problem. Tammy put the request in the small family company made them extra long and sent them out to me. Excellent service. At no cost to myself
The service in the shop to the aftercare was second to none which will prompt me to go back to the shop or order online 100% to have a tailored bag made
Highly recommend zatchels and Tammy is an asset to your shop…..

6. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Zatchels

Thank you for this wonderful review Gavin. Really pleased to hear that Tammy helped and it was our pleasure to send you the additional longer straps. A a small made to order business anything is possible and we are so happy that you had a great experience, thank you for sharing. Zatchels

Vurdert til 4 av 5 stjerner

Great on the whole

The lady in store was very helpful ordering the bag for me as it wasn’t in stock. Other stores just say check online. It arrived in a couple of weeks and loved the colour and the quality. My only issue was I thought the shoulder strap was too narrow for the size of bag and as i plan to use as a cross body bag didn’t feel secure. Apart from that I love it and very pleased with it.

20. februar 2025
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Svar fra Zatchels

Thank you for your review Sharon, after reaching out to you you should now have the wider strap we sent to make this the perfect bag for you. Happy we could help with this. Zatchels

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