Zales Anmeldelser 

One star is as low as I can go.
I bought earrings online and they broke in less than 3 months. Earring prong broke off and a stone fell out of the other earring. I called multiple times, even going to the local store for help.
Zales.com would not give me my money back, because apparently they can only guarantee their products for 30 days!
All I could get was store credit to purchase more of their garbage! Turns out, it is an online credit that I can't use in a store!
Now I have an online credit and no jewelry to buy. Waste of $63. Not happy.

Order Number: 10000720964178
Purchased an engagement ring with the "Same Day Delivery by Roadie" option.
The ring did not arrive. No phone call or anything else.
Took half the next day to talk to one of the customer service reps who then tell me the order was cancelled.
And I am still waiting for a refund of the 29.95 for shipping. I have been waiting for a month now...
Not recommended.

I purchased a total of 4 pendants. I received 2 small ups boxes, excited I opened the first box, I pulled the first jewelry box and it was empty 😩 i opened the second box and it was also empty, at this point I’m shocked but still hopeful jewelry was inside ups box, took out the packing list carefully thinking it might be there, nope nothing, I looked good inside ups box, nothing. I checked, make sure I didn’t drop it just in case, nothing, I thought that’s weird maybe the jewelry is in the other ups box, I opened the second box and only one box with one pendant. Nothing else. I took a picture of what I received, and immediately contacted customer service. The rep said it’ll take about 30 days to investigate. I finally received an email stating they see in the video the items being packed and shipped therefore they can’t help me. I called the phone number they provided for further assistance, the rep I spoke with was breathing hard as if I was annoying her. I explained my situation, She tells me this case is closed, I asked to see the video because I received 2 empty boxes, so I need to know where did my jewelry got lost. I was a faithful customer to Zales but after this incident they let me down and will NEVER purchase from them again. They truly don’t care about their customer, I’m super super disappointed in Zales. 😌

Horrible experience! I signed up for a Zales account so that I can improve my credit NOT HURT IT! I signed up to have auto payments. My first payment did not come out I thought I would get a statement but I didn't until March the 27th. When I saw this I called that day & made 2 payments & the lady said I was on a recorded line. If I made my payments it would be fine so I did. But nothing came through. I have over draft protection and do not use it but know it's there. Plus if anything ever happens it would come out of my savings acct. Nothing ever showed up. Then my bank told me that there were so many complaints about them that they had to put a hold on the account which made my payments again 4 days late when I got my next statment on April the 7th I saw 3 payments now needed I called & made 3 payments. He said on a recorded line everything should be fine if I made my payment and which I did. Then I checked my credit report and now you reported me 30 days late. I clearly trying very hard to make my payments. I work in credit & this will hurt my employment they look at credit reports. I can prove everything! Then I once again signed up with their auto payments and they drafted my account 3 more months after I mannually put in the 4th month on the 25th of April. That's what happened on the 27th of April they drafted out 3 payments again, they did finnally responded and said they could not help me. please help yourself and run far away from this bank COMENITY BANK. thank you

Overpriced low quality jewerly. I purchased some gold chains from Zales and the chains keep breaking. Very low quality. I found other places online that have better quality at a lower price.

Overpriced diamond jewerly. I purchased a pair of earrings from them online and the diamonds were so cloudy. Definately not worth the price. At least they accepted the return.

Purchased some diamond earrings. Fell in love immediately!!

I bought an ring at Zales on December 26 , on January 6 it says it was delivered I never received my ring, when I contact Zales they said to give them 14 business days they will get back to me . 14 days has pass they never get back with me every time I call they are saying give it couple more days you will get your refund back until a month has pass by I call Zales again then they said they can not give me my refund or back . They said I have to contact ups , they didn’t help me at all I had to contact my bank to get my refund back , I think Zales never send the ring because there was no trace signature confirmation or anything, I never shop there again an I don’t anyone should too.

Poor, unprofessional dishonest customer service. Paid my account balancr in full and Zales charged a return payment fee and interest added to a paid in full zero balance. NEVER do any business with this company ever again. Disappointed

Mother's ring we bought my mother in law for Christmas fell apart within a week. Clerk at the store told me that I needed to open the case and tell them to note in the file that when I reorder I want it at the price I paid, not the current rate. I did that, but turns out neither Hope at the call center, nor the clerks at the Wyomissing location put the note in the file. When I contacted them to reorder, they wanted to charge me full price for the ring. The ring fell apart in 1 week, why would I want to pay more for a second one!!

Fargo, ND Branch
We did upgrade for my husband’s ring during Thanksgiving Sale. The ring he likes was not on sale in their store but we bought it anyway and traded in his old ring because he really likes it. So they took his old ring and will send the new ring for size adjustment. But the next day we were checking online and the exact ring is on sale for 50% off and also available in his size. We called their store to cancel the trade in and we want our old ring back and will purchase the ring at 50% off. We were told they need their manager to cancel it and we were advised just to purchase the ring online. So we did. SA also advised us to call again the next day when the manager is available. Now It’s been 6 days since we started calling to get our transaction canceled but nothing has been done. To add to our frustration they put 2 charges for that 1 transaction that are now sitting in my credit card. How ridiculous that a manager cannot cancel a transaction and needs another manager to do it. And every time we call they will just took my number and promise to call back but never did. So now I have 2 charges in my credit for a ring that we didn’t have and they also have our old ring. What a big BS!!!!

Update:
12/4 Manager Isaac called and said will talk to the corporate.

Update:
12/21 Isaac the manager has accomplished NOTHING since the day he reached out. Just promising he will follow up but nothing! It’s been more than 3 weeks but still the charges are on and now reflected on the statement!!!! Please just take your business elsewhere because seriously customer service with Zales Fargo is very poor!

Great jewellery, fantastic staff who genuinely cares about what you're looking for and, more importantly, why you're shopping for it.

Good service, good stuff esp in Utah, Salt lake!

Abby and Bridget from the Zales outlet in Watuaga, TX were so helpful. Great customer service. They tried their best to help me find a ring I loved and showed that they cared. They helped again when I came back to get my boyfriend a ring and they remembered us! That's how much they care about their customers. I will definitelt recommend this Zales outlet and these 2 employeese to others and i will be coming back. Love the ring as well, great quality!

Please do not choose Zales as the jewelry store if you are in need!
You better off going to Kohls being that the quality is the same. Zales is just an all around scam that takes advantage of people with bad credit. They will approve you for what seems like a high amount, but really that is because their jewelry is of low quality and marked up sky high. I purchased a Boliva Watch for $600+ with tax, then for the same one for $175 at a department store. Plus they hit you with a 24% APR on top of the over priced garbage jewelry so you will only damage your credit more when you realize the principle amount of the loan never decreases and goes solely to the interest. You will be in collections before 6 months. Go to a REAL JEWELRY STORE! AND "KAY" ISNT IT EITHER, THEY ARE THE SAME!

Ordered a maleficent necklace, paid for said necklace, "estimated pickup" date was 10 days ago... no updates or information or ideas of how to get my paid for product... I just get told to wait 5 days and call back... the birthday for which this is an intended present is now just a few days off...this is crazy..

I purchased jewelry with Fran the store manager here in Joliet, Il at the Louis Joliet Mall and I'm extremely happy with my purchase Fran taste in jewelry is unmatched Zales will be my jewelry store for all my Jewelry needs going forward "THANKS" so much Fran for all your help!!! Kelvin A.

I bought a ring for my wife and it was on a promo no interest for 18 months if paid off by Aug 26,2021 so we have been paying double payments to get it paid off before that date to avoid the interest. I had the account paid down to 225 dollars and got covid and with all that going on i missed setting that payment up because i was in the hospital by 10 days even though i made a payment of 225 on Aug 13 and only owed 225 to pay it off they refused to waive the interest so now they are charging me 1250.00 dollars in interest and refuse to waive it!! i WILL NEVER BUY ANYTHING FROM ZALES AGAIN AND I AM CLOSING OUT MY ACCOUNT AND SO IS MY WIFE! WE WILL BE GOING TO KAY JEWELERS FROM NOW ON FOR ANY JEWELRY IN THE FUTURE. THAT IS SO HEARTLESS AND

In 2019 I bought some relatively expensive white gold diamond earrings for my wife. The sales person included the lifetime insurance without mentioning it, but I spotted it and asked “how does this work, I don’t live in the US”. She said, don’t worry, it’s fine, just go to a store or equivalent in the U.K. Fast forward to 2021 and I need to get a replacement butterfly back. So I contacted support by chat who were responsive but ultimately didn’t solve the issue. The only solution was for me to visit the US (yeah right!) or have family or friend go into a store in the USA (with what?! The earrings are in the U.K.!!). So basically the diamond lifetime guarantee is also worthless as you need it inspected every 6 months in a Zales store. Convenient and I bet if you miss it by a week you’re out of luck. My last suggestion was to send me a butterfly in the post - it must way less than 1g, and could go in a letter. But “no”, we cannot “ship” internationally. Finally I asked if they could tell me the hole diameter so I could try and buy one locally, but “no”, they have no information on that (even though I gave the SKU). So if you live outside the US you’ll find warm words but no solutions - so I cannot recommend purchasing from Zales. Don’t get drawn in at the holiday malls….