It’s really difficult to review items on their site (at least on my phone browser). I didn’t receive an email to do so, and if I log in to the website, I can see my order but no option to review the items. I tried to google how to review dresses but no luck. One dress I loved, and one dress looked nothing like the picture and was made out of the wrong material for that style of dress (so it was super wrinkled with no way to iron out wrinkles). I’d have liked to review the specific items to tell other customers. There’s also not free returns, which is a shame when the item isn’t as pictured.

Edited to add - I have finally received a link to review the clothing from Yumi, a month after the order and two weeks after I wrote this review (so the response from the company saying I received this was a lie). When I did my return, I selected ‘does not look as pictured’ and they still deducted a fee for repacking, so that is also a lie. I’ve downgraded from 2 stars to 1 stars because I don’t appreciated being lied to.

I ordered dresses from Yumi to try on after reading their return policy. I have tried multiple times to return them via their portal. The order number on my packing slip comes up as not recognized although they were certainly able to charge my credit card over $500. They list no contact phone number for the US and messages I’ve left on the UK phone number go unreturned and emails go unanswered. This company is terrible to do business with! Avoid ordering from them.

I ordered a dress online . It was too big . I am trying to return. But the online return portal is not working. Whenever i try to put my order number it says wrong order number . I have been trying to contact them via phone and email but no response. I haven’t got any other return label from them . I dont know what to do now . Very disappointed with the service

Dress was too big. Sent it back.
Communication not very good and refunded £7 less than I paid just be mindful you will be left short if returning items

International customer; i got charged with large additional fees for duties and taxes while yumi claimes these are included when u shop at their online store. I contacted their customer service but no solution was provided, sole the statement; In regard to the additional charge, we will raise this with the carrier for further investigation. No appolgies but also no compensation or what so ever. Very dissapointed since i was fined €35 extra!
Update on may 14th; after My complaint Yumi did refund the €35 so the problem was resolved, boos of that I changed My rating from 1 star to 2 stars

Ich liebe eigentlich die Kleider von Yumi...
Aber... ich wollte mir ein Kleid zur Einschulung meines Sohnes bestellen. Ich habe mich in dieses Kleid verliebt, aber irgendwie ist es anscheinend nicht möglich ein Kleid aus GB nach Deutschland zu liefern. Das erste mal hat es Ewigkeiten gedauert (ca. 1 Monat). Angeblich befand sich das Kleid auch schon in der Zollabfertigung in Niederaula. Danach war es jedoch wieder auf dem Weg nach GB oder es hat GB nie verlassen. Als der Versanddienstleister mitteilte, dass ein Zustellversuch unternommen wurde und die Annahme verweigert wurde, reichte es mir. Ich schrieb Yumi an. Es kam nie eine Rückantwort. Obwohl ich auch Fragen gestellt habe. Das war ziemlich frustrierend. Lediglich das Geld wurde zurückgebucht. Ich wollte noch nicht aufgeben und habe das Kleid nochmal bestellt. Das war aber leider genau das gleiche Trauerspiel. Wirklich schade, dass es am Versand scheitert und keine Rückäußerung erfolgt.

I wrote an email yesterday it is not replied. I wrote another this morn and waiting for reply.

I am not happy about that they send me a bigger wrong size. ( their M size is very big to me. that’s mean I couldn’t check with the true fit ) I ordered a S size but they sent me a M size. When I check about return, the first 2 options are basically encourage customer to keep the money in the purchasing balance or I could choose refund - exclude the delivery fee + insurance. However they send me wrong size and it does not serve well my ‘trying on’ purpose. If I said yes to the other options like changing size how would I guarantee the S is correct size?
And then they do not let me choose buy without insurance, the page just simply not letting me. And then now not refund the insurance.
More, the color is darker than the image.

I ordered a dress from here and it arrived used and dirty. It's literally stained and has loose threads with the tag on. Absolutely disgusted. I've had less used stuff from vinted, an actual used clothing platform.

Update: Customer care didn't handle it, they directed to returns, which charged a £2.50 processing fee on top of the compulsory protection fee that is not refundable. Outrageous to charge me for returning an item that is in such bad condition, and does not match website photos or description.

Commande passé le 16 février et toujours pas expédiée !
J’ai été avertie que la livraison pouvait aller jusqu’à deux semaines mais là ça fait plus de trois semaines et je n’ai AUCUNE nouvelle de ma commande malgré les deux relances que j’ai envoyé au service client qui ne m’a toujours pas répondu alors qu’ils annoncent un délai de réponse de Max 72h en période de vacances …
J’ai bien sûr été débitée de la commande, c’est d’ailleurs la seule chose qui n’a pas pris de temps.

Je sens que je ne verrais jamais la couleur de cette robe …

Absolutely love Yumi clothing. I’ve ordered from Yumi a number of times now and I’ve always been really happy with the quality. The clothes are well made and feel like they last, which keeps me coming back. The styles are a little bit different from the usual high street options, which I love. Returns are straightforward. I’ll definitely be ordering again.

Asked to swap refund with credit, and they took 2 weeks to respond to say they cant permit it because the order had been received and refunded. Yet they couldn't see that I sent it straight after I processed my refund request.

I ordered the product Sept.18th, 2025, a patio pellet heater. I have still not received it. Their tracking service says it was delivered on October 13th. 2025 @ 2:26. I was home all day and was looking for it. No delivery. I have USPS Informed Delivery and no package was delivered, a week prior or after. I have contacted them numerous times telling them I want the product or my money back. Still nothing yet !

Order 47014. I purchased a cardigan on the 12th November as a Christmas present. After receiving it I thought that I would check out the returns period for Christmas gifts. I received a short reply stating there was no window currently for Christmas orders. In view of that I decided to return the package which had not been opened at all. I subsequently received a refund less a total of £7.70 which included a handling fee of £2.50. Whilst I have no objection to paying the return postage, I felt that £2.50 to handle a return which had not been opened was a little unfair and emailed accordingly. Again another short reply stating as per our policy there is a £2.50 charge. Whilst this was in process I noted that a returns window for Christmas gifts had been opened to include orders from the 1st November. Customer Services failed here on two counts. Not researching the returns window with anyone and not making any consideration for returning an unopened parcel. What incentive is there in my purchasing anything in the future? A gesture of goodwill regarding the £2.50 would have saved submission of this tale of inadequacy.

Looks like my recollection of this tale of a returns window for Christmas returns effective from 1st November 2025 which appeared on the website now appears to be incorrect. As they say in royal circles, recollections may vary Alex

I returned an item to this company, for which they confirmed receipt and confirmed a refund would be processed. It has now been over a month with no refund issued and no response to several emails. Terrible customer service.

I purchased a dress along with a number of items last year for Christmas 2024. Yes it was 12 months ago, but it's as much about how much an item is used as to how old it is! The dress in question was part of my winter wardrobe and used for special occassions, it had small embroidered flowers all over it. It was worn 3 times last year and washed twice. I wore it again last week, and when I took the dress off, I noticed that all the flowers on the back seating area of the dress were missing the brown stems. I am assuming that either A. these were never stitched on and as you focus on the front of the dress it was never picked up, or they all mysteriously unravelled in the wash. Either way, its evident the dress has hardly been worn, and both times washed, was only on a woollens 30 degree wash inside out and ironed inside out hence I can't pin down as to whether it was purchased with the fault or happened somehow during the last 12 months. Either way, a £65 dress should withstand a couple of washes and not unravel in 12 months.

I sent a message to Yumi with the original order number, and images of the dress and fault in question, and whilst I am aware, legally I have no come back with the fault on this dress, an acknowledgement, or apology would have been appreciated, as this dress, now I am aware of the fault is only for the bin. With such poor customer service, and evidently poor quality clothing, unlikely I will be using again!

Order No. as requested 203792 (WEB203792). As I wrote directly to you on the 8th December though with pics. and heard nothing back, I eventually binned the dress last week, and haven't purchased from you since, as obviously the customer service is also poor. I still have the pictures of the dress if you do wish to see them.

Clothing okayish but button was off when I hot the product these are nice cloths but seem they have various issues as suspect made cheaply. Did email them but they could not do anything really!!. So was a bit annoyed with that sew the button myself again!!!.

Vorsicht, Seriosität fraglich!
Meine Frau hat auf dem Postweg ein fehlerhaftes Kleidungsstück erhalten. Auch nach 5 emails keine Reaktion von Yumi.
Ein seriöser Kundenservice sieht anders aus, vor Bestellung genau überlegen....

UPDATE 13.01.26
a) entgegen der Tatsachen schreibt Yumi 
nachfolgend, die retournierte Ware läge (am 10.1.) 
nicht vor.
Hier der Beleg von DHL:
"Die Sendung wurde zugestellt Zielland/-gebiet: Vereinigtes Königreich Do, 08.01.2026, 09:12 Uhr"

b) ebenfalls schreibt Yumi nachfolgend:"Gemäß der
Yumi-Rückgaberichtlinie wurde Ihnen außerdem die 
Erstattung der Rücksendekosten zugesichert."
Im Widerspruch hierzu schrieb Yumi am 10.12., 
nachdem die defekte Ware bereits mehrfach von 
uns reklamiert wurde: "For international orders, you will be required to pay for return shipping, per our return policy"

I was very happy with the quick delivery & quality of items but returning has been a problem. I’m still trying to track a return to receive a refund. I have emailed with no reply & the phone number just goes to voicemail. Could someone please get in contact so we can resolve this issue.

Ich bekam ein besticktes Kleid, bei dem sich die Blüten durch lose Fäden auflösten, das Kleid war 2 cm kleiner, als angegeben, das konnte ich in der neuen Bestellung nachweisen.
Der Kundenservice antwortet zäh, mehrmalige Nachfragen nach einem Retourenlabel wurden nicht beantwortet, aber dass die Kosten des Kleides voll rückerstattet werden würden.

Nun hänge ich mit dem Kleid hier, weiß nicht, ob ich selbst die Retoure zahlen soll, diese erstattet bekomme dann, oder ob noch ein Retourenlabel kommt.

Es sind schon 5 Mails in dieser Fragestellung unbeantwortet.

Das ist ärgerlich und kein Kundenservice.

YUMI BREACH CONSUMER RIGHTS ACT 2015 when dealing with customers directly and ignore emails that raise this

I loved the brand and clothes but would now due to lesson learnt advise you only buy from reputable high street retailer who understands UK consumer rights and law

Ordered a below knee dress that arrived as a maxi literally rubbing on floor - ordered my usual YUMI size and dress was depicted as short below knee apparently I loose £6 if I return dress for refund but retain full value if I agree to credit to spend with YUMI

They have a two week return policy but ignore emails and their return portal only allows partial refund or full refund as credit to use with YUMI which is in fact breach of Consumer Rights Act 2015

Somehow a delivery insurance was added to costs unbeknownst to me item arrived covered in a sticky substance postman had put it in a plastic bag it was awful unsure what it was monitor mail on postman’s route had issue - inside packaging and dress were not damaged

Used to love this label and its clothing was a great fit for me and I thought I could order in confidence directly to YUMI but have learnt and I agree with summing up by trust pilot
“people have mixed feelings about their orders, particularly regarding sizing and fit. Additionally, some reviewers have expressed concerns regarding the return policy, mentioning issues with the return process and costs”

I guess I will have to ask my bank to raise a dispute if YUMI continue to ignore my emails

They asked me to do a review but contact them first before I did if I had any issues - despite emailing twice once asking for a below knee dress as described to be delivered on time for when needed and once pointing out their reruns policy breaches Consumer Rights Act 2015, item is not as described at point of sale so I am entitled to full refund including postage
Dress fits perfectly bit it is not the length depicted in picture at point of sale