Yourownruler Anmeldelser 

17
•
TrustScore 2 av 5

2,1

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2,1

Under middels

TrustScore 2 av 5

17 anmeldelser

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2,1

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Vurdert til 1 av 5 stjerner

Total Scam

Ordered May 1st and the order stated 4 weeks to ship. I've been emailing and DMing with them and been given the run around. I was told I would get a shipping email on July 17th. Nothing. August 1 I was told I'm getting an email that night and my order will be shipped that week. September 1 said I would have a tracking number but end of week or else a full refund without me asking. I emailed Sept 9 and 12. No reply. No tracking. No refund. What a joke of a company. Embarrassing to rep South Asians. When I've commented on their ads to warn others, they've deleted my comments.

28. september 2026
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Vurdert til 1 av 5 stjerner

Absolutely awful

Absolutely awful. Negative stars if I could. I ordered A YEAR AGO still have not received it. This has to be a scam at this point ive emailed DMd everything. After reading other peoples reviews seems like they just have so many complaints cannot get to mine. TO TOP IT OFF THEY SENT ME A FAKE USPS CODE. ARE YOU KIDDING?!?

22. september 2025
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Vurdert til 3 av 5 stjerner

I’m updating my review now that I’ve…

I’m updating my review now that I’ve received my order.

My original experience wasn’t good. The order was significantly delayed, communication was inconsistent, and I eventually had to recover my money through my bank after months of waiting.

To their credit, the company later contacted me, apologised, and offered to honour my order. They shipped the jacket before asking me to pay again, which I appreciated and felt was a fair way to rebuild trust.

The jacket has now arrived. Overall, it looks great and I’ll definitely wear it. From a distance it has a really nice look and I’m sure it’ll attract compliments. However, on closer inspection the quality isn’t quite at the level I was expecting. The finishing could be better, so while I’m happy enough to keep it, it doesn’t completely justify the long wait.

I’m pleased the company ultimately followed through and made an effort to resolve the situation, but I hope the improvements they’ve said they’ve made to communication and order fulfilment mean future customers have a smoother experience than I did.

3. august 2026
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Vurdert til 1 av 5 stjerner

AVOID AT ALL COSTS

AVOID AT ALL COSTS

This company is an ABSOLUTE scam. I really wish I had read the reviews before ordering with them.

I ordered a jacket and waited for some sort of confirmation that my jacket has started production. I did chase this and they got back to me advising that its a custom made jacket and can take up to 6 weeks- this was fine and i had no issue with the timeframe.

I sent multiple emails and insta DMs to find out what's happening with my order as 6 weeks were up and I had heard NOTHING. I was ghosted.

I then got a insta DM back saying they're sorry and that they will send ASAP. They generated a label with FedEx and I religiously checked the tracking, and surprise surprise guess who didn't send out the order- YOR. As someone with 10 years plus experience working within logistics I contacted my contacts at FedEx who confirmed they had not received the order ( also when a label is generated its not charged to the account holder, only once FedEx scan the parcel is when charges are applicable)

When questioned again and again they simply said you can cancel the order- meaning they clearly hadn't even made my order. I cancelled my order and was promised a refund within 10 working days.

BUT GUESS WHOS NOT EVEN ISSUED A REFUND?! YOR.

Zorawar the owner of this company should be ashamed of himself. He has the chance to make this amazing business that highlights the culture of Punjab; but he would rather just be labelled as a scammer.

Zero customer service and zero compassion for people who genuinely wanted to support a small business and Punjabi business.

I would advise people to get a tailor and get your designs made yourself. Its also cheaper to do that.

22. juli 2026
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Vurdert til 1 av 5 stjerner

the constant gaslighting is ridiculous

the constant gaslighting is ridiculous. they acknowledge they have fixed their communication issue they have not. I am still owed a refund from a product i ordered a half a year ago. the most annoying thing is the performative bullshit they do to try to look like an ethical company...when the truth is they hold your money hostage and do not deliver the product.

6. juli 2026
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Vurdert til 1 av 5 stjerner

I wish i had read this reviews before…

I wish i had read this reviews before placing an order from them. I placed an order months ago havent received it yet. I tried reaching out via gmail id on their website and through dms. I resorted to commenting on the ig -on a new post they made and they replied to me in a dm in a very sassy manner. Saying i am tryna spread false accusations about their company. All i had asked was if it is still an active business since i didnt hear frm them. Their service is terrible, their communication is terrible, its been almost 4 months havent received the product. - the idea for their apparel sounded great and i love supporting brown businesses but this one is not worth it.

11. april 2026
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Logoen til Yourownruler

Svar fra Yourownruler

Hi, thank you for the feedback, and we're sorry the overall experience left you feeling this way. We reached out about your order, and once we connected, we kept you updated and sent your tracking information. That said, our communication during the production wait wasn't as consistent as it should have been, and that's on us, we've actively worked to fix that across the board so customers aren't left wondering. We never want anyone to feel dismissed, and we're sorry if our response came across that way. We'd genuinely love the chance to make this right, please reach out to us directly at yourownruler@gmail.com.

- Your Own Ruler

Vurdert til 1 av 5 stjerner

DO NOT BUY FROM THEM

This company deserves 0 stars. I'm also facing the same issue as other buyers. Ordered my hoodie in April, it's been 6 weeks & nothing. I reached out and followed up, they said it would be shipped out on the 4 week mark as it was a pre-order.

I don't even know who is responding to the emails because they don't bother to sign off with their name.

Such a disgrace to the Punjabi community & all they're doing is scamming people. Don't pay attention to their social media ads or the fact that an NBA star, Stephen Jackson, wears their jacket. It's all BS.

I have started a charge dispute with my bank & I hope it's successful. I don't want this product anymore. I wish I read the reviews before ordering.

UPDATE Jun 28, 2026:
I reached out to the company like they asked me to below in their response. They hold themselves accountable & admit to gaps.

They said even though the bank has refunded my order, they would still like to ship out the product.

My bank has NOT yet issued the refund, so technically, I am still owed the product that I paid for.
I have NOT heard back from YOR about this "nice gesture" after confirming my shipping address. They have AGAIN gone cold & silent.

This is a pathetic company & don't fall for their apologies & accountability. It's all BS to ensure they're keeping up good appearances. I don't understand why this is so difficult & if by some miracle, I receive this product, I will be tossing it out because I can't support this brand after everything they've done.

They have been around since 2017 & have NOT learned from their mistakes. They ARE a scam & are laughing to the bank with people's money.

29. mai 2026
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Svar fra Yourownruler

Hi, thank you for sharing this, and we're sorry for the wait and for the gap in communication you experienced. The 4-week window you mention is our standard pre-order production timeframe, and we know we fell short on keeping you updated throughout that process, that's on us, and it's something we've actively fixed. We want to be direct: we are not a scam. We're a small, real business, and mistakes have happened that we genuinely never wished on anyone, we take that seriously, and we're committed to doing better and making this right. Please reach out to us directly at yourownruler@gmail.com so we can resolve this with you personally.

— Your Own Ruler

Vurdert til 5 av 5 stjerner

Worth The Pre-Order Wait!

Honestly one of the few brands where the product looked even better in person. The fit, quality, and details all felt premium, and you can tell actual effort went into the pieces just from the stitching and overall construction.

My order was a pre-order so it took around 4 weeks to arrive, but that was
stated beforehand and I received weekly email updates throughout the process which I appreciated.

Definitely excited to see what they drop next.

28. april 2026
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Svar fra Yourownruler

Thank you so much for this, it genuinely means a lot. We put real care into every piece, and hearing that it came through in person is exactly what we hope for. So glad the updates kept you in the loop too. Can't wait for you to see what's coming next!

- Your Own Ruler

Vurdert til 1 av 5 stjerner

I placed an order in January

I placed an order in January. Have sent repeated emails asking about order. No item received and no communication/response to email. Very disappointing.

1. april 2026
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Svar fra Yourownruler

Hi, we apologize on the lack of response, as no response is not okay, and we understand the frustration that comes with that kind of silence. That gap is on us, and it reflects a period where we fell behind on communication that we've since worked to fix. We'd like the chance to make this right with you directly, please reach out to us at yourownruler@gmail.com with your order number so we can look into it personally and hopefully fix this and make a much better experience for you here at YOR.

- Your Own Ruler

Vurdert til 1 av 5 stjerner

Is there an option for negative stars

Is there an option for negative stars?

Truly the worst customer service. I ordered an item on December 17 - supposedly everything is “made to order” and requires 4-6 weeks. 6 weeks came and went, no updates.

Then, on inquiry only, an email saying “the product is in final stages of quality check.” Then nothing for 2w. On the next status check, there was an icky, car salesman-y email saying “they caught a quality issue and need two more weeks “at the most.” Two weeks came and went. On the next nudge - a hilarious email that said “next week or the week after, at the latest.”

(Should have known at this point it was a clown show.) asked for a refund - crickets. Threatened a chargeback and gloriously scathing review - no answer.

Here we are, three whole months later. Chargeback with my bank to solve the whole issue.

A friend who happened to have received their item (much to their own shock spice YOR’s reputation is widely known to be scum) showed me the quality - it’s garbage.

Seriously, someone should revoke their domain - and use the script above.

Scam would be a compliment - this is nothing more than a shoddy failed business.

Edit: After reading YOR's reply, I took the opportunity and emailed them. Hoping they would "make it right", as they suggested in their review reply. 6 days later: radio silence (I admire the consistency, at least!)

7. mars 2026
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Svar fra Yourownruler

Hi, we're sorry for the experience and the frustration this caused. One clarification: not every item is made to order - we offer both ready-made pieces and pre-order pieces, with pre-orders giving customers a chance to lock in designs that sell out quickly. That said, we know the repeated delays and shifting timelines you described are a real pattern we've struggled with, and that's not okay, we've actively worked to fix how we communicate production updates so customers aren't left guessing. We take quality seriously and stand behind every piece we make; if something ever falls short of that standard, we remake it rather than send it out. We'd genuinely like the chance to resolve this with you directly, please reach out to us at yourownruler@gmail.com.

- Your Own Ruler

Vurdert til 1 av 5 stjerner

waste of money, cheap material…

I would give it a zero if I could waste of money use of cheap material very cheap material, item arrived two months late and my item arrived totally damaged. It even looked worn and used and they refuse to give refund and not ignoring my emails and messages, leaving me on seen.

13. januar 2026
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Svar fra Yourownruler

Hi, we're sorry to hear this was your experience. One clarification on materials: every piece, including this one, is made from 100% heavyweight cotton - it's not a cheap or thin material, and we stand firmly behind the quality of what we produce. That said, defects can occasionally happen despite our quality checks, and when they do, we remake and replace the item rather than leave a customer with something subpar. If there's a defect with what you received, we'd genuinely like to send you a replacement right away, please reach out to us directly at yourownruler@gmail.com with photos of the issue and we'll take care of it by sending you a new order. We would love to make this right.

- Your Own Ruler

Vurdert til 1 av 5 stjerner

Fraud company. Ill make the hoodie myself at this point.

They don't give no updates on the order/ shipping status and don't even send packages. Ive heard multiple people waiting months to a year and never received their order or an update. I was waiting for my order but ended up refunding though my bank because i should’ve already got it by now. We emailed them so many times no reply. Yet they have time to do 50% off on hoodies and post on tiktok but cant give people their orders. They are a fraud and only give their clothing to content creators or promoters. Smh I cant imagine how many people they have scammed, I wish more people talked about this fraud ahh business.

29. november 2025
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Svar fra Yourownruler

Hi, we're sorry for the wait and the frustration this caused. We do want to gently note that we ship to all of our customers, the brand wouldn't exist without the everyday people who support it, and they make up the vast majority of our orders. That said, we know delays like this have happened, and it's a real gap we've worked hard to fix since. We understand you pursued a refund through your bank, and this matter has been resolved on our end. We're genuinely grateful you gave the brand a try, and we hope we can make a better experience for you here at YOR, as we'd love to.

- Your Own Ruler

Vurdert til 1 av 5 stjerner

Fake company

Ordered over a month ago and still haven’t recieved my package terrible customer service, I requested for a refund however they are very bad at responding and have t received anything DONT BUY VERY FRAUDULENT COMPANY I’ll update if anything

13. oktober 2025
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Svar fra Yourownruler

Hi Priya, we sincerely apologize for the delay you experienced with your order, that was on us and we take full accountability. We can confirm your order was successfully delivered. Since then, we've made significant improvements to both our shipping process and customer support. We never want any customer to feel unheard. We assure you, your next YOR order will be a much smoother and better experience. Thank you, Blessings.

Vurdert til 1 av 5 stjerner

A fraudulent company misrepresenting Punjabi culture

Ordered a jacket that was incorrectly made and on top of that it took over 3 months to arrive.

The "CEO" did not respond to my email to fix the issues nor the subsequent email for a refund.

Shame on you, Zorawar.

18. februar 2025
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Svar fra Yourownruler

Hi, we're sorry to hear about your experience, and we take feedback like this seriously. We don't have a record matching this specific incorrectly made issue under your review name, and we'd genuinely like to look into it properly, could you reach out to us directly at yourownruler@gmail.com with your order number and details on what was made incorrectly? We want to understand exactly what happened and make it right. On the delay, we know a 3-month wait is far longer than it should be, and that's something we've worked to fix in how we manage and communicate production timelines and responses. We would love to make this right.

- Your Own Ruler

Vurdert til 1 av 5 stjerner

Absolutely terrible experience

Absolutely terrible experience. It’s been over two months and it has yet to ship or provide consistent updates on the order. Requested a refund which still hasn’t been granted. Do not waste your time.

4. mars 2025
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Svar fra Yourownruler

Hi, we're sorry to hear this, over two months without consistent updates and an unresolved refund request isn't the experience we want anyone to have. We don't have enough detail here to locate your order, but we'd really like to make this right. Could you email us directly at yourownruler@gmail.com with your order number? We'll look into the order and get you a clear answer right away.

- Your Own Ruler

Vurdert til 1 av 5 stjerner

Never delivered product…

Never delivered product and ceased communications. Ordered item, confirmation received right away. 4 weeks later says item has shipped. 4 weeks after that item has still not arrived and I ask for a refund. They claim the item is coming and "going through customs" despite being a Canadian retailer selling to a Canadian address. 6 weeks after that still no item received I once again asked for a refund and this time they decided not to respond at all. Terrible company order at your own risk.

12. oktober 2024
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Logoen til Yourownruler

Svar fra Yourownruler

Hi, we're sorry this was your experience at the time. One clarification: we're based in the United States, not Canada, so customs processing on a U.S.-to-Canada shipment is a standard part of that delivery, not something we made up. That said, we understand the wait itself was longer than it should have been. For what it's worth, this order was shipped and delivered, so this matter is resolved. We appreciate you giving the brand a try back then, and we're sorry the experience wasn't smoother. We hope in the future we can make this a much better experience for you here at YOR.
- Your Own Ruler

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