Becky The Customer Service Manager was brilliant the way she went beyond my expectations to make my purchase experience very great. This was before, during and after from helping with the Wolf 190... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Becky The Customer Service Manager was brilliant the way she went beyond my expectations to make my purchase experience very great. This was before, during and after from helping with the Wolf 190... Vis mer
Selskapet har svart
I purchased a gorgeous Corsica programmable winder from Wolf - absolutely stunning piece, I love the cork cover! Truly so beautiful!! For personal reasons, I chose to return it and am so grateful... Vis mer
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I purchased four separate items, so I’ll address them all. Watch rolls are well made, look great, the added jewelry or cigar holder is convenient. Watch wider, l bought two Cubs on sale, both work... Vis mer
Selskapet har svart
Excellent quality product, delivered quickly. Although expensive, the years of quiet and trouble free service and beautiful design are worth it!
Founded in 1834, WOLF is a five-generation family business specialising in luxury watch winders, watch and jewellery boxes, travel cases, accessories and high-end security safes. Handcrafted from quality materials using sustainable methods, every WOLF product is made to last a lifetime or longer. We offer innovation, craftsmanship, and ultimate protection for your most cherished items.
Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 89 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Wolf is a company I trust I’d like to recommend them to anyone looking for a watch winder. Remarkable quality and service.

Svar fra WOLF
I am extremely surprised by the quality of the product. It is worth every penny spent. The standards are very high, and the material quality is excellent. It is exactly as shown in the website pictures, and I would definitely recommend this product to anyone. I would also like to sincerely appreciate the master craftsmanship behind it.

Svar fra WOLF
The wolf representative handled my problem quickly and without any hassle however I would have preferred to talk directly with a person instead of corresponding through email

Svar fra WOLF
Expérience absolument déplorable, le colis n’a pas été livré chez moi, bien que je l’avais spécifié, il a été livré dans un point relais, beaucoup trop loin à une date ultérieure à celle pour laquelle j’avais besoin de mon remontoir qui était un cadeau.
J’ai donc signalé à la marque que je ne voulais / ne pouvais plus le récupérer , cependant ils ont attendu plus de 30 jours que la limite soit dépassé pour qu’il soit retourné à l’expéditeur, et aujourd’hui on ne me donne aucune nouvelle. Je n’ai toujours pas été remboursée cela fait plus de deux mois.
Le service client vous fait tourner en rond et vous laisse sans réponse. À ce jour le colis est « recherché » sur son trajet retour et moi je n’ai pas reçu mon argent.
Absolument honteux
Beautifully made case. Wolf didn't have my color yet substituted it for a more costly one. Very good customer service.

Svar fra WOLF
The product quality is excellent, and the customer service is truly exceptional. The team went above and beyond to resolve my concerns to my complete satisfaction. They were patient, responsive, and genuinely committed to making things right. It's rare to find a company that stands behind its products with this level of care. Highly recommended.

Svar fra WOLF
Needed to return an item and apparently a high end brand like wolf doesn’t provide prepaid (or any) return labels as I offered to pay the shipping to just provide me a label
Other brands of this caliber don’t pull crap like this
I went online the moment your store opened for business for this 1/2 off sale and placed an order for a 4 winder using the 1/2 off code. The order was confirmed & days later was told it was "out of stock." I think this is disingenuous, at best. You continued to advertise items that were out of stock during this sale. Very unhappy. UPDATE--A few weeks after posting this review, Wolf reached out to me and wanted to make it up to me. They apologized and offered to sell a different model of 4 winder at the 50% off price, as the one I had wanted was still out of stock. I took them up on it, which was very nice of them. I do note that I had to pay $80 in tariffs thanks to our idiot POTUS. This is the 4th winder I've bought from Wolf (other 3 are singles). They really are high quality. Thanks much!

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Love this purchase. Great quality product. Will be purchasing a watch winder soon.

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The product delivered was as advertised. It was everything we were anticipating.

Svar fra WOLF
I’m writing this 2nd poor review in the hopes it will save as many people as possible from this company. This is company is a scam.
I purchased a music box for my wife for Christmas and within roughly 2-weeks the top broke off. I then contacted Wolf to return the product. 3-months after send back the defective product I heard nothing and received no refund. I was forced to recontact them. They had obviously taken no action because at that point they asked if I wanted a refund. Of course I said yes. I was told I’d receive my refund in 5-6 business days. 2-weeks and no refund later, I had to contact them again! The entire time I have been dealing with the poor response rate, condescension, and brush off emails from their employee Laura Macias.
Now I’m stuck in the same loop. This has been going on since January of 2026 with no resolution, and it’s May 1st as if this review.
All I want is a refund and to have this company out of my life forever and yet that’s too much to ask for.
I’ve reported this fake company to the better business bureau for fraud. If you see this post and you want to get a special music box gift for someone special in your life, PLEASE safe yourself and buy from another company! If you choose Wolf, they will send you a cheap product, it will break, and they will lie and never send your money back. Please choose any other company than Wolf!

Svar fra WOLF

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I ordered a small dynamic cuff (pillow) for my Wolf watch winder. The item was shipped quickly by Wolf; however, after FedEx received the package from Wolf, there were no further tracking updates for two weeks.
I contacted Wolf customer service and received a response within 24 hours. They promptly sent a replacement and issued a refund, which I greatly appreciated.
The replacement was also shipped via FedEx and arrived late. As expected, the product quality from Wolf is exceptional.
I’m giving this a 5-star review based on the product quality and excellent customer service. My only suggestion would be to consider a more reliable shipping carrier than FedEx.

Svar fra WOLF
This trunk is so “me’! It’s a very handsome, regal piece which has much more room than I envisioned. The quality is also high with attention to detail; the rubber feet are a great touch. I won’t deny that Wolf’s good name put me on to the line of jewelry boxes. I have zero regrets with my purchase and may even secure another piece from this line in time.

Svar fra WOLF
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