Wilsons Epsom Anmeldelser 

Freddie is a very helpful, polite chap, has assisted us with buying two cars now. Very happy.

Writing
Disappointing after-sales service
The service was very good and helpful up until I purchased the car. However, after the purchase, my experience changed completely.
I tried to contact them several times by email and phone regarding an issue, but I was repeatedly told that someone would call me back. Unfortunately, nobody ever did. I made several attempts to get in touch, but my calls were not answered and I was simply told that someone would get back to me.
I’m very disappointed with the after-sales communication and customer service. Based on my experience, I would not recommend this dealership.

Freddie made the process painless as he listened to my requests.

Plus he worked really hard for the sale.

Amazing customer service, again.
This will be my 6th car purchase with Wilson's.
Alex L was outstanding, helpful, understanding of my needs & wants.
Took time with me on his day off to allow a test drive, answer my questions and process the paperwork.
Amazing service, which is why I keep coming back to Wilson's. Thanks Alex.

Motability customer. Freddie was very helpful. Even came in on his day off to hand over the car

Jodie was absolutely fantastic throughout the trade-in and purchase of my new car! She was friendly, knowledgeable and approachable. She made the whole experience hassle-free for me. This isn't my first time using Wilson's, and I'll definitely be back again in the future!

I recently visited Wilsons Automobiles & Coachworks in Epsom to look for a car for my daughter, where we had the pleasure of meeting Mr. Mike Carty.
From the moment we arrived, Mike was extremely helpful and professional. He took the time to show us the car, answer all our questions, and even explore different finance options for us. What impressed me most was his genuine approach—there was absolutely no pressure to buy, and he was courteous, patient and thorough throughout.
Although we ultimately decided not to purchase the car, I felt I should still take the time to leave this review because Mike’s professionalism and customer service were exceptional.
People like Mike are a real asset to a company and should make Wilsons proud. Thank you, Mike, for such a positive experience.

I would not recommend buying a car from Wilson Hyundai Epsom. In my experience, as soon as you leave the dealership, they stop caring about you as a customer.

I also strongly regret buying the extra warranty. In my opinion, it has not covered anything useful and feels like a complete waste of money.

The receptionist was also very arrogant and rude and was of no help at all, which made the whole experience even more disappointing.

I will never buy another car from Wilson Hyundai Epsom again, and I would not recommend others to do so based on my experience.

Great experience and great customer service. Gemma was very helpful very polite and very understanding. We went for a test drive and she was very helpful and friendly.

Great experience Gemma had good knowledge friendly helpful. Had a test drive and Gemma was great and patient with my son.

We had arranged to collect our car, a Fiat 500, that we had purchased for our daughter. On arrival we were told a member of staff was running late for access to the car. Then found the car hadn’t been cleaned inside or out the day before by the cleaners. Could we take delivery on the Monday. Not when I had paid for a taxi down to the car showroom and was not going to pay for one to go home. The salesman did there best to clean the car but we took it to a car cleaners near where we live and paid for it to be cleaned inside and out. It left me with a poor impression of the company and not one I would consider buying a car from again.

18/8/26 - Additionally when I drove about 2 miles down the road the tyre pressure warning light came on. When i went to a garage I found the 3 of the tyres had pressures higher than what they should be and one with a lower than recommended tyre pressure. Makes you wonder what else they haven’t done to the car.

Subah very friendly and helpful, completed purchase with no issues.

Jodie was absolutely amazing. So seamless and smooth from when we came into view a range of cars to actually purchasing. All of our queries were answered. Really nice follow up calls as well. Kept us updated without having to ask. Very friendly across Wilson’s. Everyone happy to help. Not once did we feel pressured to purchase. Would recommend.

Wilson’s trade parts are absolutely useless at there job. Oder parts one week before I needed them and then when I strip the car down they have supplied the incorrect gaskets. I then call back and the say sorry and order again and tell me they will be there the next day. I call the next day and the parts are still not there and then say they don’t know when I will get them. I speak to the manager and get nowhere. Every time I try to use this company I’m dissatisfied. Also there customer service is horrible and do t seem to care how badly they affect there customers. Useless all round. The parts just arrived and the manager lied he said only one gasket was pending and now on the invoice three are pending. Such liars. Don’t use them.
APD AUTO

Alex was extremely friendly and very helpful during the appointment.

Mick and the team were amazing - happy to answer any questions and made sure our needs were met

Matthew has been an exceptional sales consultant, very professional, patient, knowledgeable and approachable.
It was a very pleasant experience and I would 100% recommend him as well as Wilson’s Epsom.
Thank you Matthew

Just had an amazing experience with Taylor Davies, came for a test drive of one car but I got interest in a different one and he happily showed me the car and I ended up buying the car, he got me a great deal, just got wait for the car to arrive

We recently purchased an Audi A5 and couldn't be happier with the service we received from Ali. From the moment we arrived, he made us feel welcome and completely at ease. He took the time to answer all of our questions, never made us feel rushed, and his knowledge of the car was outstanding.

Ali was warm, friendly, courteous and genuinely went above and beyond to ensure everything went smoothly. We were given a fair price for our part exchange, and both the collection and delivery were seamless.

Buying a car can sometimes feel stressful, but Ali made the whole experience enjoyable and hassle-free. We would highly recommend both Ali and the dealership to anyone looking to buy a car. Thank you again, Ali!

Once again let down by Wilsons...this time by Chris MG sales manager ordering the wrong part, 3 times now trying to get them to replace a part

Crap service of the highest level....