Wickes - Yeovil Anmeldelser 

We have been badly let down by Wickes's worktop supplier PWS. They confirmed installation on the Wednesday two days before installation but on the day never showed up. When I phoned them they used some cotton bull story that one of their machines had broken (as if they were going to manufacture the day before installation). The Wickes Installation Service Customer Experience Centre has been hopeless in trying to sort this out. I have been told by PWS that my installation has been delayed by a further 3 weeks and Wickes have been useless in confirming anything. I now have to asked my plumbers and electricians to temporarily set the kitchen up and then get them back again to disconnect and reconnect ALL at my own expense! No compensation no answers, ring twice a day and get no phone calls back from William.

I cannot stress enough how poor this company is. We had a new kitchen and bathroom designed and fitted (26k) and it was a mess from the delivery and got worse when the fitting started. Both come with a 5 year warranty, things are now breaking (1 year down the line) and Wickes will not honour that warranty and replace the broken items. The customer service is worse than Evri! I strongly urge that you do not use this company!!

Fin and mike excellant customer service very helpful and great attitude

Sam the designer was so helpful. Sam guided us step by step and made us feel comfortable if we didn’t like something or wanted to change anything.

This is the second Wickes kitchen installation we have had. We spent a lot of time working with our kitchen and utility room designer, Samantha, who was very helpful and took time to get our design right. We made several adjustments which she patiently worked through and we were very happy with the service she provided.

With regard to the parts delivered we did have some damage that needed replacing. One worktop piece was only wrapped in thin plastic and had to be replaced twice as two were damaged out of three deliveries.

Our local fitter was very skilled and made an excellent job of our two rooms.

We are very happy with our Tiverton kitchen and utility room, they really work well for our family needs.

Samantha the designer was friendly, knowledgeable and had a good understanding of what we wanted and good ideas

Samantha (Design Consultant) was very polite, professional and efficient.
Our home visit was particularly helpful as she advised and suggested a different layout which was something we hadn't considered, giving us the idea which has now become the reality.
She was meticulous in her planning and made use of every space available to maximise its potential.
The follow-up meeting in-store was clear, concise and all possible finance options were discussed regarding payment.
We would recommend her to anybody looking into purchasing a kitchen from Wickes.

We couldn’t be happier with our new kitchen – the whole experience has been absolutely fantastic from start to finish. From the moment we went to Wickes Yeovil we were impressed with the displays and the staff in store.
Jess Marsh designed our kitchen and completely blew us away. She really listened to what we wanted and transformed our ideas into a design that is not only beautiful but also incredibly practical. Jess came up with solutions and features we would never have thought of ourselves, and the end result has exceeded all of our expectations.
Alex Burwood, our fitter, was equally outstanding. His attention to detail, craftsmanship, and professionalism were second to none. He truly went above and beyond throughout the installation, making sure everything was perfect and taking real pride in his work. Nothing was ever too much trouble.
What really stood out to us was how committed both Jess and Alex were to delivering the best possible result. It felt like they genuinely cared about creating a kitchen we would love—and we absolutely do.
We are so happy with the finished space and wouldn’t hesitate to recommend Jess Marsh and Alex Burwood to anyone. Thank you both for creating our dream kitchen and making life a lot easier!

Samantha was extremely helpful, knowledgeable and very patient.

I thought wickes was a good brand due to the advertising that they have across multiple platforms I was wrong. I ordered a dozen items from them in early March and several items I have since been told are now not in stock so I have gone back for a refund of those items even though it says on their website in stock. I am still waiting on an item worth over £200 that they are still yet to deliver to me baring in mind I ordered it in early March and now we are in early May. Their customer services are now ignoring all contact which I think is ridiculous. Unless they have the items in stock at the branch don't trust that you will ever receive your items.

Exceptional service from Sam, from the home visit to design our kitchen to meeting in the Yeovil store to make our choices she was so knowledgeable , helpful and friendly, we felt listened to , valued and cared for.
Thankyou Sam ! Excited to see the new kitchen installed.

Kitchen design and installation was excellent. Jess at Yeovil store created a great starting design, was full of enthusiasm and was endlessly patient as we refined it. Lee, who installed the kitchen, treated it like it was his own. Very pleased with the whole process and the outcome.

Samantha could not have been more encouraging, supportive and understanding as she guided us through the challenges of making bathroom design choices. She was patient, listened to our needs and helped us to make choices and alterations to absolutely suit our needs. Thank you!

First class service

We wanted to refit our utility room and chose Wickes as our preferred supplier (after checking out various other companies). we went to Wickes in Yeovil and Jessica helped us with our design. She was very friendly and helpful. Hey expertise helped us realise our vision. She showed us various samples and this meant we could chose our design. The schematics and plans Jessica produced were excellent. Furthermore She provided advice with regard to the installation of the unit (which we did ourselves) and was also helpful when we had questions during the actual installation. I would highly recommend the Wickes kitchen units that were well made and had excellent instructions and would also recommend Jessica and the Wickes design service.

Amazing from the start! Got to meet the lovely "Jessica Marsh"Yeovil .She was so professional and completely knows what she is doing,she listened to my requirements and achieved everything even more than I desired.Her taste is exquisite so when I went to view on the computer in the store it was just as I imagined(even better!!!) And the price was doable. So if you want anyone to sort you out a beautiful affordable kitchen then ask for Jessica! She is brilliant 👏 Well done.
Rye X

Samantha, the designer, was great. She arrived bang on time (even though the house can be a nightmare to find) was very friendly and helpful with her suggestions and extremely efficient. She sent the designs through quickly and afterwards was very patient with my questions and changes of mind and answered emails usually by return.

I recently went into Wickes in Yeovil, I'd just moved house and I had a very dated kitchen and bathroom but I was really undecided about what I wanted. Then I met Jessica Marsh! She designed a new kitchen for me and helped me think through the options, she made sure I understood the contract and what would happen. Through the installation, she helped where she could and, most importantly, she kept me calm and made it simple!!
I now have a fabulous kitchen and I'm really excited about getting the new bathroom in March.

Samantha was absolutely amazing, very professional and thorough.

Sam was brilliant at helping us design our kitchen. She made it easy everything easy and was really accommodating with us coming along with our one year old. She was brilliant at showing us all our options and didn't make us feel pressured. Thanks Sam!