Wickes - Warrington Anmeldelser 

Awful experience. Purchased kitchen in June and still trying to get all the damaged and wrongly delivered items sorted out. Do not buy a wickes kitchen.

*update - I am trying to give wickes more information but it isn't letting me. I have lots of pictures of damages etc to add also.

For what I wanted large Jumbo bags and pallets of materials... Wickes came surprisingly on par with the competition in terms of price.
The delivery was FIRST CLASS. Phone call 15 mins ahead of time from the driver with ETA. Driver was super well mannered. I was asked where in my front yard and in what order the materials should be dropped. Absolutley no problems. REALLY good logistics service despite the 1 week plus or so lead times. ALSO the paleted concrete was well wrapped and insulated form the elements! WELL DONE. just about every collect te staff seem to select the WORST bags of concrete or sand or whatever to get off their shelves. Not with the delivery service. Products were Prime condition.

UPDATE – 22 OCTOBER 2026: WICKES, HOW HAS THIS BEEN ALLOWED TO HAPPEN?

I genuinely did not think my experience with Wickes could get any worse, but unfortunately it has.

What should have been an exciting £17,000 kitchen renovation has become one of the most stressful and upsetting home improvement experiences we have ever encountered.

Since my original review, we have continued to experience unacceptable workmanship, poor communication, broken promises and a complete lack of urgency in resolving our complaints.

However, what happened on Tuesday, 20 October, was beyond anything I could reasonably have expected from an installer appointed by a national company such as Wickes.

The installer returned to our property to complete outstanding work. Earlier that day, he positioned his vehicle in a way that prevented me from leaving for work and initially refused to move it. He eventually allowed me to leave.

When we subsequently expressed our continued dissatisfaction with the finished workmanship, he refused to leave our home until we paid him £2,395 for additional works, despite our legitimate concerns about their quality.

He also threatened to remove work already completed.

The situation became so intimidating and distressing that we were forced to call the police, who attended our home.

What I find particularly shocking is that both Wickes and the installer’s own manager instructed him to leave our property. The fact that this intervention was necessary speaks volumes about how unacceptable the situation had become.

Following a telephone conversation with his manager, the installer also attempted to video-record me inside my own home, apparently to obtain evidence of me agreeing to pay him should the matter proceed to court. I objected to being filmed.

Let me make one thing absolutely clear: We have never said we would not pay for the additional works. Our objection has always been to the standard of workmanship and being pressured to make payment before our concerns were properly addressed.

In addition, we are still awaiting gas safety documentation relating to work included in a separate quotation exceeding £1,300.

Despite everything that has occurred, I am still waiting for the relevant senior installation manager to arrange an inspection of the work and provide a proper resolution.

I find this lack of urgency astonishing.

Wickes has been made aware of the seriousness of the situation, including the police involvement and the behaviour of its appointed installer, yet I am still having to chase for answers.

We are not talking about a small purchase. We have committed approximately £17,000 to this kitchen, expecting professional workmanship, customer care and accountability.

Instead, we have been left with a kitchen we are unhappy with, additional works in dispute, considerable disruption and a deeply upsetting experience in our own home.

I want Wickes senior management to explain how a customer can end up feeling intimidated in their own property by a Wickes-appointed installer, to the extent that police attendance becomes necessary, and why there has still been no satisfactory resolution.

We are requesting a full inspection, correction of the poor workmanship, appropriate compensation and a formal response to the installer’s conduct.

I am absolutely appalled by how this entire experience has been handled.

I will continue updating this review to reflect how Wickes responds and whether it finally takes meaningful responsibility for resolving these issues. We purchased our new kitchen from Wickes expecting a high-quality kitchen and professional installation. Unfortunately, the whole experience has been extremely disappointing and stressful.

The workmanship has fallen well below our expectations. We have experienced numerous issues, including scratches and damage to our supposedly hard-wearing Zenith worktops, poorly fitted splashbacks with noticeable colour differences, and electrical work that does not reflect the sleek finish we wanted.

What has upset us most is the response from customer care. Rather than taking responsibility and investigating our concerns properly, a representative suggested that the worktop damage appeared to have been caused by us not using a chopping board. I find this suggestion extremely insulting, particularly as the damage was discovered immediately after the installation work.

We have raised a formal complaint and requested a satisfactory resolution, including replacement of the worktops and splashbacks with a better-quality alternative, but the process is taking far too long.

We have invested considerable money in this kitchen and expected much better from a company of Wickes’ reputation.

We had a great experience with Shaun M in Warrington! He helped us design our kitchen and choose our cabinets, worktops, appliances and everything else while keeping within our budget. He was extremely knowledgeable, attentive and friendly, and never tried to oversell us. He really listened to what we wanted and made the whole process easy and enjoyable. Would highly recommend Shaun!

We had been to other places to look for a new kitchen and were not happy with the service and costs.

We then decided to contact Wickes and were put through to Shaun McLoughlin. Shaun has been incredibly efficient and helpful throughout the whole process showing great knowledge and advising us on the best choices without being pushy.

Would highly recommend Wickes and Shaun to anyone else.

Sean the kitchen designer went above and beyond to accommodate us for a speedy design and purchase. Very helpful and informative.

The staff at Wickes Warrington are fantastic, they will always help you find what you are looking for. They also do smaller deliveries for £5 which is brilliant, the company they use for the deliveries are also excellent, you get kept unto date on when your delivery will be made and they are always spot on time and helpful.

Just wanted to make a review regarding the service I had today at the Warrington branch.I made an order online to be delivered and unfortunately, one item wasn't in stock despite it being online, just one of those things unfortunately. I received a call from Carl (I think that was his name) who explained the situation and went above and beyond to sort out a redelivery for me with all my items! I know whilst in the phone he had a lady helping him aswell with my order but unfortunately I cant remember her name. 10/10 for customer service! Thankyou.

The Wickes fitter was ok (spent a lot of time on his phone and wasn't happy about the distance he had to travel to get to us) but Wickes I would never use again. The designer will tell you they will project manage the install but as soon as the kitchen is delivered they are not interested.
We were contacted to advise the original radiator we had chosen was no longer available. We picked a new one and asked them to confirm it would fit. We were told it would. It didn't.
They tried to get US to return it even though it was too heavy and too big to fit in our car. It took us WEEKS to get them to come and collect it. Even then we had to go to the store to put the credit back on our card, even though we'd gone 9 months interest free! We were also made to purchase a new radiator, before the one we had was collected, on our bank card as we were not allowed to add it to the finance agreement.
The only helpful person appeared to be the store manager. He even suggested in one email that if we contacted customer services they 'may offer a gesture of goodwill payment as compensation for the stress caused.' We contacted customer services on several occasions and they never acknowledged the stress and inconvenience we had suffered, having to take extra days off work due to install not being completed on time or the fact that the store manager had suggested compensation. They were not interested. They only sorted out the collection of the radiator (and units that had been incorrectly ordered).
The fitter told us he would email us the electrical certificates and despite chasing we still haven't received these. Install was in March.

We booked our appointment with Shaun from the Warrington branch to plan and quote a kitchen for a rental property, I had a figure in mind before we started but Shaun assured us that we won’t find anything cheaper and of the same quality, how right he was, great professional service, nothing rushed and definitely not pushing extra products on us, I had to ask 3 times when he told me the price just to make sure.
Brilliant service from Shaun I will definitely use Shaun and wicks for my next one.

Absolutely fantastic service today with Shaun McLoughlin one of the design consultants in the Warrington branch. He was super efficient and listened to everything I wanted. He picked up a previous design so not a straight forward appointment and was just brilliant. Kitchen designed and ordered - fabulous. Thanks so much Shaun!

Will was so helpful - went out of his way to help me, a credit to your store

Trade means trade with Wickes with your 10% discount on anything in store that you buy in comparison to other DIY stores, were a certain spend limit applies in order to be eligible for any discount.
The staff were very helpful and friendly, and nothing was too much trouble.
In light of my recent experience at Wickes, I will definitely be using them more often in the future.

Anywhere but Wickes!
I recently bought my bathroom suite from Wickes. I knew it was overpriced but it seemed convenient and I was told everything would be sorted by them with all work guaranteed.
Maybe I’m gullible but I believed them.
I knew I’d messed up when the bathroom fitter left the job halfway through, leaving us with no toilet and nowhere to shower. Apparently, it was an issue with pay between Wickes and the fitter but it was me and the kids who suffered. After a week of silence, they found another fitter to compete the work.
We’ve now developed a leak from the shower which Wickes say is not covered under their guarantee.
This great company who told me everything was guaranteed for 5 years!!
My advice would be to find your own bathroom fitter first and ask them for recommendations as to where to buy your suite.
It would be much cheaper and personal. That’s exactly what I’ll be doing when I inevitably have to buy again.
Please don’t let Wickes rob you of your hard earned money.
I rarely write a review and only do so when I feel robbed and totally wronged.
Beware of the smiles and empty promises.

Hope this helps.

Colin.

Customer service in this store is always excellent, from helping you to finding the item you are looking for to placing an order for delivery, particular mention to Julie for organising speedy delivery for us, and her helpful colleague (can't remember his name, sorry). I also like being able to check stock before I go to the store.

We would like to say a huge thank you to the amazing team at Wickes for their outstanding customer service and generosity. The staff went above and beyond to support our local charity by donating materials that helped us create a wonderful playroom for women and children affected by domestic abuse.

Their kindness, professionalism, and commitment to helping the local community have made a real difference. Thanks to their support, we have been able to provide a safe, welcoming, and enjoyable space where children can play and begin to feel at home again during difficult times.

We are incredibly grateful for their support and would highly recommend Wickes for both their excellent service and their dedication to giving back to the community.

Your staff namely Will is an absolute credit to you I only came in for a tap ! I walked out with plans for a kitchen which I am coming back to book in with Will, he is superb at his job and knew what I wanted before I did. Well done Will you are great, you offer super service.

We had an amazing experience with Shaun, he came to measure our kitchen and designed it for us too! We are so pleased with the design and now awaiting delivery. He payed attention to detail and was very helpful!

Visited the Warrington centre store on 11.05.26 for a new loo seat £26.00 for my poorly OAP mum. I was in a rush and had no idea what I was doing and the male store assistant on the till was so very polite and explanatory he really helped me out. Well done Wickes. The loo seat is fitted same day by me! Thank you so much and keep the good work up.

Quick to book a home visit and on time on the day. Professional assessment of our needs and follow-up in store already booked for tomorrow.