Wickes - Rayleigh Anmeldelser 

We were informed in early November 2025 by Wickes in Rayleigh (Essex) that our bathroom should be delivered within 2 weeks. On that basis we paid more than£10000 for our bathroom. After more than 3 months and many piecemeal deliveries, the majority of our order arrived and our fitter could finally fit most of it. There were further delays of a few pieces but these have now been sorted. The stress involved in the whole situation was unbelievable, having to cancel and rebook our fitter on many different occasions. I complained and have been offered a measly £45 final offer as recompense which is a pitiful insult. I have now escalated this to their general customer relations so I hope for a more positive response.
Don’t order a bathroom from this company if you are on a tight timescale and certainly don’t book a fitter until all items have been delivered.
The bathroom itself is of a reasonable quality but not worth the money and stress involved

Went into Rayleigh wickes and spoke to Jason from the design team , very polite , helped me order my new vanity unit for the bathroom and gave me advise on how to maintain my taps . All in all a pleasant, friendly and helpful man . Good customer care .

Went to wicks at Rayleigh, ordered some decking and timber . They sent me a message saying it would be delivered Monday between 10 and 16.00 so I took the day off to wait for delivery, just after 10 they rang and said they couldn't deliver because of cables in and around my home (although they had delivered before) .
So I cancelled my order. I give Daniel at Rayleigh store 5 stars not wicks overall
Daniel went above and beyond to help with my problem.
Customer service was fantastic,
Wats upsetting is i use wicks alot ,I live on canvey island which most of the island has cables ie power, telephone ect by the houses .
This delivery was coming from a different store so cant blame Rayleigh.
I would say check if they WILL deliver to your address before buying what you need or you may end up taking time off for nothing.
Once again a big thanks to Daniel at the Rayleigh store .

We met with Leanne who was so helpful from the start of our visit until the end. She was a font of knowledge on suggestions and ideas where we lacked a little vision without being pushy. Her ideas were so helpful and we look forward to our follow up appointment with her.

Leanne was welcoming and well informed. She listened to our ideas and made suggestions which were very helpful. We didn't feel at all rushed.

Surveyor knew what I was wanting, helpful, thoughtful and professional.

We booked a bathroom design appointment with Wickes in Raleigh (not to be generalised with other Wickes departments or branches) slated for Saturday at 11:30am (booked in two hour durations). My wife realised that the appointment may be delayed by an ongoing carpet fit in the property. She then called the branch on Saturday morning and asked whether the appointment could be pushed back by 30 minutes. The staff promised to check and call back.
By 12:10pm after having seen nobody, we attempted several calls and later got a call back from a Jason Rhodes only to be told that he got to the property, noticed there was nowhere to park his vehicle and after being told by his team that the appointment had been cancelled by us (yeah, you read that right!), terminated and left.
They had our phone number and could have parked in our drive, if need be. There was no contact from the team regarding the situation or any possible future arrangements.
Most significantly, there was no iota of empathy shown. This is simply unacceptable service.

First survey consultant explained all expected works in detail, provided the brochure and booked for in store appointment for next 3D modeling viewing and to provide the quotation.

Stuart at the Rayleigh, Essex store was excellent. He was friendly, informative and helpful. He asked what we wanted ans gave us options and solutions to achieve the bathroom we wanted.

Delivery on time

⭐️⭐️⭐️⭐️⭐️
We met with the lovely Jason Rhodes in the Wickes, Rayleigh store — he was informative, extremely helpful, and immediately arranged a home visit to design our kitchen. He arrived promptly, was very professional, and took a great deal of time and care to make sure the design was 100% perfect.

Jason even went out of his way to organise a video consultation when we were both unwell and working to a tight deadline. His dedication and passion really stood out.

Great work, Jason! Wickes, Rayleigh are very lucky to have such an excellent employee — we only wish more companies had staff as caring and committed

Placed a order for 7 items, delivery by 3 different drivers from first estimated delivery being from 7-11 for the first 2 to arrive past estimated time frame for the last item to arrive gone 4pm which i chased at 2pm to be told its not been loaded yet, when it did arrive I had to ensure and debate with the driver to ensure the right wood was unloaded by me.

Hannah provided us with first class service. She listened, understood and was able to provide knowledge and advice for us to easily purchase all that we needed. Everything we needed was available for delivery on a day convenient to us too. Hannah is a credit to Wickes. Thank you.

Absolutely terrible NEVER use this company! 4 Weeks and still no working kitchen. Bodge job electric with no certificate and one plug directly under a leaking waste pipe that they installed. Leaky plumbing, terrible tiling and a £12k kitchen that looks worth about £2k. What an absolute waste of money and time. Mental health has been battered from 4 long weeks of hell.

Unfortunately I had asked a member of the kitchen team if they just supply there bespoke work tops and was told yes.
I booked a kitchen planning appointment for this and when I arrived they said they would only do bespoke worktops when ordering a kitchen.
I don’t need a kitchen.
The kitchen planner was sorry.

I'm thrilled with my bathroom and downstairs loo renovations. The experience with Wickes and the fitters has been incredibly positive.

Stuart Holloway at the Rayleigh branch was our design consultant. Fantastic! The design he came up with, the advice, suggestions and guidance proved to be invaluable. The changes to layout we would never have thought of. His care before the installation started, during and after has been second to none. A shout out to David, the manager, too. Such friendly and helpful people. Perfect.

Nehat Hasani and his son Naheed were our fitters. I feel so fortunate to have had Nehat fit our bathroom and loo. From the moment I met Nehat for the pre-fit survey, I absolutely knew it was going to be a great experience and it turned out to be be just that. Nothing is too much trouble and I had complete confidence throughout the installation. The quality of their work is top notch. Communication throughout the installation was excellent. As a result of Nehat's advice changes were made for the better. We are 100% happy with the end result. I will have no hesitation in asking Nehat to do other work in the future.

I was also impressed with Moyra and colleagues at the Customer Experience Centre. They managed all aspects of delivery and support throughout the project. They were proactive when the wall panels didn't arrive on time to resolve the issue.

I bought most of my bathroom fixtures and fittings from Wickes with the exception of the wall cabinet and Mira shower. I am happy with the quality of the furniture and sanitary ware plus its backed by guarantees. Price was pretty reasonable albeit a bit more expensive on some items. Its worth googling to compare prices.

This has been an overwhelmingly positive experience.

I was having difficulty in finding some Loft leg lamps and Elliot happened to walk by so I stopped him and he was most helpful going away to the office to establish exactly where they were. He then showed me to the shelf a took down the lamps that I needed. Saved me a great deal of time as I would never had found them on my own. Excellent service from Elliot.

Emma is a beautiful little soul, who always goes out of her way to assist me however she can. I've become quite a regularly in the store and she has taken a keen interest in my project and always smiles and asks how it's getting on. She makes shopping in Wickes a personable experience. Don't change for anyone :)

We are very happy with the appointment we had with Albin. Very professional, polite and helpful person with tons of great ideas and knowledge.

Mike the manager was extremely helpful and made signing up for TradePro and ordering a delight for a change.

William
Managing Director
Westcliff Contractors Ltd