Wickes - Newport Anmeldelser 

I have had a shocking experience with Wickes. They use an appalling courier company called CITY SPRINT (don't trust reviews on trust pilot, check out oi.reviews, Glassdoor, etc...only 2* and lots of talk of aggressive drivers, with police involvement also). They let me down with my order multiple times. Watching the tracking as soon as they hit Newport I had a message saying there's a problem with my delivery and its all been sent back to Wickes. I had to send over 20 emails to get it sorted then when the delivery driver turned up he refused to bring my goods around to the back of the House (I'm in a rear garden flat). He'd only brought one deckboard to the gate. I complained I'd had loads of hassle for two weeks and so please just bring my goods to my garden flat, but after him saying its not my fault, no point 'ranting at me'! he then just stood there and said 'no'. So I grabbed the decking board leaning on the wall and said this is mine I have paid for it. Then rather shockingly he grappled with me to get it out of my hands nearly pulling me to the floor! I let go of the board which then fell to the floor and pushed the end of it through my gate before he could grab it. He must have thought he was going to need the whole order back to claim a failed delivery? Anyway he took off because I said I was going to report him to his company. I told Wickes what had happened. They rebooked the order for a FOURTH delivery attempt and said they ensure a different driver was sent, but in the meantime I left a bad review for City Sprint, so then they stopped that order! because of my bad review and Wickes refunded me. I told Wickes this was completely unacceptable after I had been messed around for two weeks and 4 failed deliveries and over 20 emails to sort it out. They said that they had to cancel the order because City Sprint had said they had involved the police, making it appear I had done something wrong or even illegal! And basically banning me from all future online deliveries! I have asked for proof of this statement from both Wickes and City Sprint, both have ignored me. CITY SPRINT HAS BLATANTLY LIED TO WICKES to prevent me ordering from Wickes again. I am the victim of an aggressive driver who had no right to pull a decking board out of my hands. He has caused me injury to my arm/shoulder. I am the VICTIM of a driver with a appalling attitude and aggressive behaviour. THEY ARE VICTIM BLAMING. I AM A 5'2" 8 stone, deaf, epileptic, cancer patient, with two brittle bone conditions and a balance condition, so walk with a stick. The driver was a large man over 6 foot tall. Yet, after my review and after they were made aware of the situation they chose to stop me recieving goods via Wickes deliveries ONLY because I left an honest review (as the last booking was AFTER they had been made aware of the incident, but BEFORE the review). Its incredibly bad practice. I rely on Wickes delivery because I can't drive due to my epilepsy. I am pretty much housebound because of battling stage 3c ovarian cancer for so many years. Gardening is my therapy. This is CRUEL 😢 I have been a customer of Wickes for decades. Renovated an entire house via Wickes and spent thousands there before the cancer. This is a shocking and disgusting way to treat their ling standing customers. I believe the real reason for the failure to deliver to me is because I live in a rear garden flat at the rear of a large Victorian house, so they have to go through 3 gates to get to my flat. The first gate takes them past the front garden, the second takes them past the front flat, then the third takes them to my rear garden flat. My order was heavy. A large bag of compost and 3 bags of topsoil. The delivery man was unfit and overweight. He simply couldn't be bothered. Now I am left with incomplete garden projects with no way to finish them. Its so upsetting, because after all my time and effort for over two weeks and 20+ emails I obviously wasted my precious time, as I have a life limiting illness that's quite upsetting to me😢

Mandy and Jill always give excellent service with a smile
Well done both

Jill in the Newport branch has went above and beyond to help! I’ve been travelling miles trying to find this specific paint and Jill has gone out of her way to call me when the stock has arrived for me to pop down and grab!

Brilliant service.

Jill was absolutely amazing as all the staff there are, Jill kindly went above and beyond to make sure I bought all the right materials and at the best price. Thank you

Great service. Mandy was the most helpful person I have ever been served by. 5*

Cassie was very helpful in finding me all the bits I needed for my DIY project at home. Very kind service and felt appreciated as the customer

I've recently been into the Wickes Stores in Newport. I need some assistance and Cassie was extremely helpful in helping me find what I needed.

The staff are excellent especially the lady that served me mandy her name is

Got severed by Cassie today. Excellent customer service managed to colour match from a pot of colour I brought in.

Excellent customer service at Newport branch, thanks to Mandy

Brilliant experience with Duncan at Newport Wikes, very professional and personable and very helpful for a first time buyer who is pretty much clueless at the moment! Lovely man, and deserves recognition.

Mandy and Mia were very helpful when I visited the Newport store today. Sorted my order quickly and were very friendly and knowledgeable. Great customer service!

Paid our deposit in May and I have called every week No one gets back to me. No survey, no fitter, no date for my new kitchen, no up date. Only I will look into it and then silence. Poor service so far.
Take your money and forget you.

Huge thank you to the Wickes Newport team.

I encountered a few problems with damages and incorrect goods being ordered via online. The team went above and beyond to resolve the issue in a timely manner.
Jill was absolutely class and ever present throughout. Super reliable and held her end of the bargain with call backs when required. Great asset to the team.
Scott managed the refunds which was arranged in store despite it being online show room goods.
Duncan from show room pulled some strings to get things over the line concerning replacements. Nice guy and really appreciate his last efforts to arrange the final bits to compete the project.
Stressful period with above in mind but appreciate everyone's efforts who helped.
Matt P

It's like they took my money and forgot about me. I have been chasing for weeks since the fitter cancelled the home visit because he wasn't happy with the designers work. I have contacted customer service multiple times who reached out to the Newport store and I have no update about what is happening. The ability to keep a customer updated and informed is non existent. The customer service team was very helpful on the phone but I am seeing no results from the Wickes Store. Not so much as a curtesy email, just utter silence.

We needed to purchase some tiles for our bathroom project. We knew the size of the bathroom but were not exactly sure how many packs of tiles we would need. Cassie was extremely helpful, she did the calculation for us on line. She explained how the delivery service worked. A young lady with a bright future in customer service. We wish her well.

Visited Newport Gwent Wickes Sunday 31st May to buy a bag of sand to mix a small amount of cement mortar. Got it home to annoyingly find the sand had a large amount of stones and rubble mixed in. Took it straight back where a young male assistant offered a replacement but no apology. They demanded my personal details, but please, thankyou and sorry did not feature in their conversation with me.When I suggested they check some other bags, they said they had already had several other complaints that day. None the less they continued to display it and thus inconvenienced me considerably in time and fuel. A small purchase I know and normally I shop there fairly regularly without complaint but feel strongly that customer care went absent that day.

Visited Newport store this morning and served by Andrew in relation to laminate flooring purchase . Fabulous customer service …..so helpful and knowledgeable.
Can’t speak highly enough about him TBH 10/10in all aspects.

Went to buy bags of postcrete. Man on the till was very helpful and told me where they were. Lovely young lady Cassie gave me her trolly as I didn't have 1, then I couldn't pick the bags up 20kg each but too heavy for me. Cassie jumped to help me, such a relief to have good helpful staff, cassie then put it into my boot for me. I'm giving Cassie a gold star for being helpful, polite and offering help at every turn. Well done wicks, your staff are great.
Date is approximate as can't find my receipt atm.

Excellent customer service from Jem at the Newport store, was really helpful finding what we needed. Thank you so much!