Wickes - Chorley Anmeldelser 

Uzor is amazing! Very helpful and polite

After my bathroom was completed on 8th September. The big yellow hippo sack is STILL my path it is now 4th October!!!!!! Have made numerous calls to store, my customer assistant was no help. Customer care after insulation needs addressing. Will be calling store again tomorrow

We had our bathroom done recently and nearly everything went smoothly,some issues with some things but I guess expected and nothing major. Ray was our designer and I totally recommend him,such nice guy,friendly and couldn't do more for you.Martin was our fitter,a very hard working man,the bathroom looks amazing. Very pleased with the end result. Would I recommend Wickes? Yes 100% !

Chris was great! Very knowledgeable efficient, and came up with an excellent design. Nothing was a problem, as I kept changing my mind . I felt Chris was very honest, and didn't just tell me what i wanted to hear , to close the sale. Due to this I fell that I got the bathroom I wanted . Excited to get the work done. Would highly recommend Chris & the team at Whickes.

My girlfriend had her bathroom fitted by wickes about 4 years ago now . They supplied the fitter . The price was £8000 all in a few months ago the tiles started falling of the walls they sent out there regional inspector. He come to the conclusion it needs a full rip out and a brand new bathroom. Up to now my girlfriend as been offered £1.500 pounds 😂. I work for a housing company myself that would not cover the cost these days just to get it took out with skips and labour. The bathroom is still not usable . What makes it worse the inspector ripped more tiles down and they have left it like this since may . I don’t recommend anyone to use wickes they should be ashamed of themselves. 😔 I would like to had they have excepted liability in writing so in my honest opinion if so. Does that not mean they should give her a full refund and more . Company’s like wickes just think we are all stupid

I have a none visible disability. I asked the desk for help. She advised I got a trolly whilst she called someone. I did with a little difficulty.
Selsey arrived. What a credit to her. So knowledgeable and helpful. Took my trolly sourced and loaded my boards took them to my van and.loaded them.
I offered to buy her a coffee or drink but she thanked me and said you get plenty to of brews.

Got a kitchen designed by Chris. Great bloke, got it sorted for me really quickly and no daft sales tactics just honest and reasonable price too! Would recommend to anyone interested in a kitchen at an affordable price and for a friendly quick kitchen design. No complaints.

Dylan

This review is for the design part of the kitchen process. The installation is still to come.
Tom Iddon was our design consultant and he was excellent from the start - respectful, punctual and helpful throughout, his design ideas were way above the other company's and captured our attention immediately. Well done and many thanks - Amanda!

Lovely customer service from Uzor made the Chorley store visit very pleasant. She is a credit to the store who adds personality and smile to customer's experience.

Well done and keep it up!

We ordered our new kitchen through Ray and he was brilliant from start to finish, helping us to decide on which kitchen we wanted and being so patient when we changed our minds! Very organised and helpful, all went smoothly and we love our kitchen 😊

There were lots of staff on to provide help and support, each member of staff I spoke to was friendly and helpful. I was happy with the pricing of the items I got and lots of stock to choose from. The staff in chorley do really listen and try to help the customer, which makes for a positive experience.

Ray was a brilliant help from start to finish. Came out and discussed exactly how we wanted our kitchen and the what worked within our budget. Then went into store where everything was finalised. Very helpful and friendly. Whole process easy and relaxed.

We dealt with a gentleman called Tom .. very friendly down to earth fella … no pushy sales tactics just 100% helpful with a vast knowledge of the products Wickes supply/fit ! We have been to numerous competitors in the kitchen sales industry….. Tom was the difference plus the quality of product we chose to go with wickes…..
After first meeting with Tom we chose what we wanted … his words were ( Leave you to think about your choices/decision contact me in your own time what you decide you want to do ….. you have my number nice to meet you both ) Perfect in my opinion I hate to be rang/text/what am doing about kitchen ect …. Tom left us to it ! Unlike certain other kitchen suppliers 🙄 Anyway we went back today 9/6/2026 …. Asked more questions all answered spot on …. Deposit paid looking forward to our Wickes kitchen to be fitted …. Professional from start to finish…. Cheers Tom .. top of the tree in what you do will recommend you personally and wickes to all my customers (am a taxi driver ) thanx again C A Charnock

Ray our designer was very helpful and knowledgeable. He made helpful suggestions and spent a lot of time with us to make sure we were happy. We are very happy with the end result. Jeff our fitter was also amazing

Great kitchen, definitely 'proud as....'
Excellent service from design to installation. Professional job from start to finish. Many thanks to fitter James Rosa & team

Left with a huge pile of rubbish on my drive for weeks. Wickes sub contracts to Hippo Waste Management who are refusing to collect the rubbish and I’m caught in the middle. I’ve already had thieves on my property helping themselves to scrap which makes me feel vulnerable and unsafe. Wickes customer service is useless, they keep telling me they will contact Hippo then I hear nothing. It’s such a shame as the installer subcontracted by Wickes ( Ian) and the store designer (Tom) were great but this has completely ruined the experience. I’ve contacted Citizens Advice as I continue the battle to have the waste removed. I will never buy a product from Wickes again.

Ray, showed us care and attention at every stage of designing, organising and buying our kitchen. We cannot thank him enough for all his expertise, knowledge and kindness. This is what customer service should be when spending this amount of money.

Went to see Ray in kitchens. He was brilliant. So helpful and guided me perfectly. Will defo stay and Wicks to my friends and family.

Recently ordered 2 bathrooms to be fully installed - have encountered issues with wrong parts being ordered and then severe delays in ordering replacement. They have now marked job as complete so installer can be paid while I am left with an UNSAFE and incomplete shower unit, among other things.

An update after Wickes response below - 2 weeks now passed and outstanding works still remain and despite Wickes stating they would review, no response from their concerns/complaints team. Shocking!!

Ray was very helpful, listened to our ideas and made suggestions with lots of options. He gave me every confidence that my kitchen will be as I dream it !!