Whistles Anmeldelser 

I had a Whistles handbag and after some months the zip broke. I was really pleasantly surprised that even though I could not be sure I bought the bag within the preceding 6 months, the Company paid for a repair. The bag is now as good as new. I understand "faulty" goods are normally replaced/refunded but reasonably, proof of the transaction date is needed. I was perfectly happy with having the existing bag repaired. The process was easy (Customer Services at Whistles and the options for repair).

I ordered a top that I needed for a particular event. It arrived with a security tag still attached, therefore unwearable. Knowing I wouldn't have time to exchange it before I need to wear it and not being able to get to a shop, I contacted Customer Service, asking whether they could send a replacement straightaway and I would start the return process.
After a protracted email exchange, they maintain they can't do anything until they receive the return, which means I will have to order a replacement, at greater cost as I need to pay for next day delivery, and then wait however long it takes to get my return refund - which, from the other reviews on here, sounds as if it might be a long time.
Over the last few years, I've had a couple of other experiences where online purchases arrive damaged or faulty. It happens. Every other time though, the brand in question has been at pains to ensure a replacement was dispatched before anything else. I love Whistles' products but I'm going to avoid them in the future or, if I really want to buy from them, shop via a third party store.

I use this local branch of Whistles all the time. I found the people working there are so helpful. They take a personal interest in their clients and went out of their way to help me find the right choice of clothing. They are happy to refund or change items willingly.

Shocking customer service: no refund received despite sending an email and on line chat.
I won’t be buying from Whistles again.

On the 28th of May 2026, I purchased two items from Whistles (order 19069463). One arrived stained on the 3rd of June. I would gladly have accepted a replacement, but after liaising with customer service on the 5th of June, I was told to return the faulty item and reorder a new one at my own expense, leaving me out of pocket for a refund that, as of today, still hasn't arrived.

I returned the faulty item using the prepaid label Whistles themselves arranged and provided: a label with a tracking reference generated under their own carrier account. Despite that, I was asked to supply my own proof of postage, something no other retailer has ever required for a return on their own pre-arranged label.

I have now been chasing this refund for almost two months across multiple emails and am no further forward. When I asked for the case to be escalated to a manager, I received no reply at all.

Whistles is in a far better position than I am to trace a parcel travelling on their own label, yet the burden has been pushed entirely onto me. Appalling customer service and management on what should have been a straightforward return, with no consideration or respect for the customer. I'm now having to consider a further time-consuming chargeback through my card provider to recover my own money.

Very disappointed in the returns process for Whistles. I returned a pair of jeans the same day I received them. Two days later they were delivered to Whistles……that was 8 days ago and not a peep of communication from them. On trying to contact them all that is available is online virtual chat, where I discovered they won’t even process the return before 14 days after receipt. Atrocious!!! I hope they enjoy the interest they get from holding customers money for an unusual lengthy time! Not good enough…..tells me a lot about the company.

I ordered a dress which did not fit and returned it immediately expecting a refund within 14 days. that did not happen. I have spent weeks chasing the refund and even open a dispute via PayPal but still no joy. you would expect a high end company like Whistles to do better, or at least to be more apologetic in the many emails that have been exchanged. I never managed to speak to anyone by phone and I still do not have my refund.

Ordered two pairs of barrel leg jeans to try sizes. Sent one pair back over a month ago. I have still NOT received my refund.
You can only contact CS via email and they said over a week ago it would be refunded in 3-5 days. It never appeared. When I contacted them again. I was told someone had made an error and I would receive refund in 2 days. I still HAVE NOT received it!
DONT BUY from Whistles online. Awful! I will be taking this further ..

Very helpful people on the Chats. Everything they said they would do, they did. It was fast and easy to do.

Firstly a big shout out to the staff at Whistles shop in Wandsworth who saved the day (or part of it)
The phone customer service is literally non existent. 2 numbers currently listed are ‘unavailable’ and the third made me wait 10 minutes before cutting me off.
Discounts online do not work and the expensive Next Day Delivery promised to arrive within working hours and finally came at 7pm - too late for my needs.
I doubt they care but they are letting their shop staff down bigtime
Avoid, avoid, avoid online purchases.

Order Number: 17339566
This has been an absolutely unacceptable experience. I placed an order on 7 May 2025 for a pair of jeans, and for two full weeks I was chasing Evri (the delivery provider) because the parcel never arrived. I contacted their support multiple times, and I also reached out to Whistles support via chat three times — wasting my time — and yet no one did anything to resolve the issue.
Eventually, I had to request a return/refund myself when it was clear the parcel was stuck with Evri and was never going to be delivered. A few days ago, I received confirmation from Evri that the parcel was requested to return to Whistles, yet I still have not received any email or update from Whistles about my refund.
This is the second time I’ve had a bad experience with Whistles. Their delivery process is a mess, their support is unresponsive, and customers are left to fix problems caused by their poor logistics.
I still don’t know when I’ll get my money back — and frankly, I’ve lost all trust in this brand. This will be the last time I shop at Whistles. Absolutely awful service

My wife and I tried for over an hour to order a waterproof jacket, listed at £75 with an advertised 20% discount. This was not given at checkout. We tried also for a 10% new customer discount which also proved to be an illusion. As a last resort we tried customer service and were connected to Lucille (the bot) she promised to connect us to a customer service person who also proved to be an imaginary person.
BEWARE WHISTLES DISCOUNT OFFERS.