Buyer Beware – Disappointing Experience with Lack of Accountability
I purchased a used truck from Wheaton Chevrolet in Regina on May 15. At the time of purchase, the vehicle appeared to be in pristine condition, and there were no visible concerns during my inspection. However, within hours of driving home (2.5hour drive away), large chunks of paint began peeling off from multiple spots on the vehicle under normal driving conditions.
I immediately sent pictures to my salesman, who had his manager call me the next day. The used sales manager informed me the truck was sold “as is” and that the dealership had no responsibility to assist me. However, during our conversation, he also admitted that this is a known issue with Silverados of that year, and that they had received numerous complaints about the paint peeling.
To me, this indicates the dealership knew of this issue but chose not to disclose it before the sale. The damage was clearly pre-existing and would have occurred regardless of who drove the vehicle home. It only became visible after a few hours of regular driving—something a customer could not have anticipated or discovered during a standard visual inspection.
What’s even more frustrating is that, after that one phone call, I have been ignored despite reaching out multiple times. Had the salesman followed through on his offer to deliver the truck to Saskatoon, it would have arrived with visible paint damage and I would have refused the vehicle.
Now I’m left with a truck that needs thousands of dollars in repainting, and a dealership that refuses to take any accountability. I understand the nature of “as is” sales, but this feels like a loophole being used to avoid responsibility for a known defect—one that was not disclosed. It’s disappointing and feels deceptive.
I am still hoping Wheaton Chevrolet will do the right thing and cover the cost of repainting or offer a fair resolution. Until then, I cannot recommend this dealership and urge others to be extremely cautious when buying used vehicles here.