Wesley Chapel Toyota Anmeldelser 

Good mason vozenilek that all!

Took me in right on time, finished early. Free coffee ( wish they had Splenda like Toyota). No issues

Staff - my service advisor, Anthony Nicholas, was excellent advising me of the items that my car needed and kept me informed as the service was going on. He made my long wait pleasant.

Nicole , the technician assistant manager was very helpful , professional and honest .

Excellent service, other than the long wait time. My rep was very professional. No marks against him. He seems like a great guy & a stand up employee. I think it’s a bit ridiculous to wait 6 hours, with an appointment. I dropped off my vehicle, but I didn’t anticipate waiting over 5 hours, so my ride had to go to work. I had to Uber, almost $13, just to pick up my vehicle.

Pedro service advisor and service was great

Very informative and professional attitude. Mason was informative and patient. He explained what was needed

Joe Knipsel is a trustworthy Service Advisor.
I don't sense that he is pushing services on me that aren't needed. He's a keeper!

Joe was a fantastic service representative. He helped me quickly and efficiently. Didn’t pressure me into any upsell services and was completely honest. Which made my appointment even easier

Customer appreciation

Everyone I spoke to at the dealership was knowledgeable and ready to help make the experience as seamless as possible.

I always appreciate their no pressure approach to service. I have been to other dealerships that become very irritated and rude if you don’t do all the services recommended. I’ve trusted Wesley Chapel Toyota for many years.

I just bought my 3rd Toyota from Wesley C

I had a very frustrating experience with this dealership due to a lack of transparency.

I repeatedly asked (5 times, two sales reps) for a full written breakdown of the vehicle pricing, including all fees, add-ons, and taxes. Despite multiple requests, they refused to provide this information and said they were looking into it.

This raised serious concerns for me about potential hidden fees or last-minute add-ons. A straightforward, itemized breakdown should not be difficult to provide, and the reluctance to do so made it impossible to move forward with confidence.

I was ready to purchase, but without clear and transparent pricing, I chose to walk away.

If you value transparency and want to understand exactly what you’re paying for, I would recommend proceeding with caution.

Purchased a used vehicle in December. Still waiting on my permanent tag. All calls and voicemails have gone unanswered. My second temporary tag is now expired and still cannot get a resolution. Steer clear of this place.

Wesley Chapel Toyota's service department is Horrible. I dropped my Tacoma off 3 days ago and they said it would be ready in 3 to 4 hours. 3 day later and almost a $5,000 bill.

There regular services are also outrageous. I had the same work done that they suggested for 55% less.

Their own service advisor told me their prices are so high because of all the baby sitter help they employ.

Great services! Mario Vazquez was kind and patient.

Four days ago 12/16/24 I rated this dealership as a poor one and would not recommend. This was after I spoke with the service manager regarding my missing second row floor mat with a negative response. His response was we had no reason to remove the mats.
Shortly after my visit with the service manager I was advised to escalate the missing mat issue to The General Manager, Mr Ray Desimone. On Dec 20 I received a response from GM who said they would order a replacement at no charge to me
I only feel that I should post this because upper management did take responsibility for the vehicle left in their care.
Specifics regarding this unfortunate incident can be viewed on my previous post

Our 2024 Bz4 Toyota is our 2nd lease with the good folks at Wesley Chapel Toyota. Brad Simpson’s patience with our questions and Finance Mgr. Waseam Khalsa’s cheerful banter and comps to the agreement all added to a memorable and exciting day just like driving away in a NEW Toyota should be!

Purchased a brand new Toyota Tacoma - and within 6 months the truck had a recall- for rear axle separation - which was serious enough to require the vehicle to be exchanged- replaced. I paid a significant amount down on the truck at purchase and owed less than the current value on the loan. I brought the truck into the dealership at Wesley Chapel and they immediately took the truck from me, drove it to a back hidden lot, and sent a salesman out to coerce me to begin shopping for a new vehicle. I was not allowed to have my original truck back due to the recall - yet was not compensated for the amount that I already had invested in that vehicle since purchase . After spending 8 hours arguing at this lot filled with reprehensible, Machiavellian employees - I ended up forced to re purchase another truck - never received any refund from the recalled truck and to top it all off - they made errors with my insurance and tag transfer that cost me even more in fees and paperwork that lingered on for months!
This dealership needs a seminar on ethical business practices and a long term course on how to properly treat the customers that they depend on for their very existence.
Good riddance to Wesley Chapel Toyota. I will never go back there - not ever.