Wescot Credit Services Ltd Anmeldelser 

I called Westcot Credit Services last week and was passed to the team that deals with struggling. I am a pensioner and was caught off guard by this lady who bombarded me with finance questions and I found it terribly harassing. I am very very upset and my husband who looks after me has a diagnosis of acute anxiety. How could they treat me like this? Shameful.

I also have received a letter claiming that I owe over a hundred pounds to Paypal.

I didn't phone Wescot to avoid them having my number on file, and then use it to pester me by yet another means of communication!

Instead, I emailed contactusATwescot.co.uk asking to provide evidence as to my liability for the debt in question. Instead they emailed me back demanding I provide further personal details (full name, address and date of birth, previous address and postcode, other email addresses... the lot!). I used this email to report them to reportfraud.police.uk for identity theft attempt.

I hope this course of action helps others.

I also emailed phishingATpaypal.com to report what is happening but I haven't heard back, which is disappointing.

Spoke to Maya today, amazing customer service, answered my questions and resolved what needed to be done. Need more telephone advisors like Maya!

I am being harassed these days by these scammers, claiming I owe Yorkshire Water, they had no previous address of mine and tried to get me to tell them my current address. They also said I shouldn't contact YW but I know I actually closed my account when I moved out over a year ago, as I cannot login anymore to check this so-called "debt". Where can I complain against them, please? Deffo trying to scam me.

My experience is based on multiple dealings with Wescot. Every 6 months they insist on updating your file with an affordability assessment, which is great if you need help but, it always seems to end up at the end with Wescot asking you to pay more money "to clear the debt faster." Today their agent requested that I use 90% of my disposable income in to paying off my debt with them. How is that feasible in any way? the minute an unexpected bill comes along, perhaps a dentist appointment, a household item breaking, loss of earnings due to being ill, you're not going to start missing payments and you start to accrue even more debt. Wescot are a complete disgrace and their work practice needs investigating in my opinion.

I answered a phone call as my wife has a debt.
I said i want togive you an apdate on my wife.
I said she is seriously ill in hospital,she had life saving surgery last night and we dont know if she will survive, the person i spoke to, replied,well when will be able to phone us, i raised my voice and said open your ears stop reading off a script,and listen to me,i repeated the above,and again when can we expect her to call,i got annoyed and shouted at her,we dont know if she will survive,she sail i will put you on hold,came back with when will she be paying, how many more bloody times she i seriously ill,, she replied i will transfer you to someone that can help, i said again listen to me now,i dont have time,i need to be at my wifes bedside, she said, can you give me her hospital details what illness she has,what operation has she had,and her consultant details, i said are you really been serious, send the debt back to your client,i dont want to talk you anymore,your now wasting what precious time i may have left with her.
I will not answer any more calls from this number.

THEY DONT HAVE INTEREST IN ANYONES WELFARE,THEY ONLY BOTHERED ABOUT SETTLING A DEBT,NO COMPASION,AS I WRITE THIS IM SAT BY MY WIFES BEDSIDE,HOPING AND PRAYING SHE WILL SURVIVE THE NEXT FEW HOURS,AND MAYBE A LOT LONGER.
WESTCOT YOU SHOULD BE ASHAMED OF YOURSELVES AND YOU UNLISTENING STAFF

Very pleasant company with kind staff. Paying debts is never fun, but they make it easy for you, with helpful staff. Big thank you to Stuart in particular who set up a payment plan for me despite there being a faulty line.

They are legit they contacted me about a Paypal debt which I forgot to pay once paid they stopped calling

But they should be reported for harassment they called me 8 times in one day

Bit of a scummy company really

Sam was very helpful and talk me through everything on the phone and got my Account sorted, great customer service 10/10

I've had a random direct debit applied to my bank account this evening without my consent, to my knowledge I have no debts. I'll be calling my bank in the morning about this to figure out who this company is trying to set up direct debits without my consent.

I checked my bank account and found a direct debit had been set up on my account and I have not received any mail from them. I have cancelled the direct debit and sent an email to explain that I have an IVA in place. This has seriously affected my mental health.

Karen was so helpful and explained everything to me and so friendly great customer service if I could give 100/100 I would

This is now harassment. I am worried, and it's torturing me at night. They keep sending messages to call them but do not accept replies via messages, they say they've sent letters, which isn't true. I am worried for my safety, and this is so stressful. I have emailed them directly several times with no response. They do not have a freephone number, so I would pay full price. I did speak to someone, but she just procrastinated, knowing I was paying.

I can relate to many of the previous reviews about Wescot, I received five letters in 2023 to my address chasing a debt owed to Aqua Credit Card by a person who had never lived at my address and was completely unknown to me, after contacting Wescot I received an apology and that they would amend their records. Nothing happened for about a year, then I received an automated call from Wescot, that the same person owed money to Barclays Bank. I did not reply to the phone message, but blocked the number. A couple of days later, I received a letter from Wescot, chasing the debt owed to Barclays Bank, I immediately phoned them and complained about what had happened the previous year and again in 2024.
They promised to amend their records so that it wouldn't happen again, I requested they email me with proof of their actions - no email received, and they refused to re-send it. I put in a written compaint to Wescot, and they replied saying "they had acted appropriately" I then decided to send all the evidence that I had gathered to the Financial Ombudsman, and I have just received an email rejecting my complaint - surprise, surprise !!! I have given Wescot a 1* review, would have preferred a minus 5* but its not possible

I had a text message from these scammers claiming to be acting on behalf of Paypal, and they said that they had been given control of my Paypal account and they needed me to contact them. They also went on to say that they would email mail me more details in the next few days.
Well that email has arrived and there are, surprise suprise, less details and they don't mention Paypal in their email at all. So got to be some sort of scam.
And by not mentioning Paypal, it doesn't look like the phishing email that it actually is.
So I have reported the text to Paypal security and I have forwarded the actual email to phishing..paypal.uk because it is a scam, even moreso , given that there is nothing wrong on my Paypal account when I logged directly in.
So big bunch of SCAMMERS based in a PO BOX in Huddersfield.

Evil company. Had thirty six changes of staff, five charges against the firm by various banks over the years. Demanding and starting to threaten still for a debt that isn't owed, doesn't exist and that they haven't been asked to act for the company they say I owe. Search on Linked In for my post about them. They ought to be named and shamed. Their active Directors have been named on Linked In...

I fear that the persons in charge of Wescot Credit Services have lent themselves to be the culmination of every failure of ethical, business and administrative practice. I do not say this lightly.

I have dealt with this company before, and my previous experience around 2020/2021 was pleasant. I have, however, received countless letters regarding a PayPal debt; the same PayPal account which was settled in 2021. Wescot no longer hold details of previously settled debts on their database which leaves a gaping hole that the consumer (and the poor customer service advisors) must apparently fill. Telephone advisors were not able to locate the previously settled debt, or give me any information as to when the "new" debt was assigned to Wescot. I am now left with no other option but to report the entire company for fraud and malpractice by way of gross negligence, and to feel sorry for the poor employees who have to bear the brunt of the consequences for the failures of the higher-ups. Do better Wescot.

I have a debt with Marbles credit card which i pay every month without fail.
I get a letter from Westcott saying I was in arrears,
Marbles confirmed they had received the payment on time, my bank confirmed that it had indeed been paid.
So I contacted Westcott and inform them, all sorts of excuses are wheeled out. They are beyond pathetic, probably the worst company I have ever dealt with, not fit for purpose, companies like this should be shut down!

I paid off a debt with T-Mobile to Wescot IN FULL with bank statements as proof over 10 YEARS AGO!!!! It is 2024 and this incompetent bully of a company SOLD the debt to TWO debt companies: Lowell and Overdales solicitors AFTER paying them. I have NEVER had a debt in my life apart from this years ago and was issued a CCJ! I am SO MAD! All 3 companies are trying to bully and scare me to pay £400+ for something I DO NOT OWE. I can’t believe this is happening in 2024, all the reviews are proof. Today an incompetent lady called GEMMA emailed me to say they are unable to locate my account… IS THIS FOR REAL?!? I have sent my bank statement, if I receive the same ridiculous email AGAIN, I will pay money to sue this company for all the damages, harassment and incompetence.