Wego.com Anmeldelser 2 356

Absolute low life scam. Made a reservation on wego when we realize it wasn't the site, we wanted to book on we.Immediately tried to contact them. They play the game that they're in the Middle East. Somewhere, so you can absolutely expect to get no one on the phone ever. We did not cancel our booking instead. Called the hotel that we book for. The wholesale department advised that they would reach out to wego to let them know that they would not charge any fees to us or to them. So that we could get a refund. The hotel got confirmation from wego that they were not to charge us. Yet they kept our money and then said that we canceled, even though they told us we had to cancel to get our money back.It is all documented. If you are an america, stay away from this scumbag company.

I booked my Emirates flight directly through WEGO, and this has been one of the most frustrating travel experiences I’ve ever dealt with. Due to the war in the Middle East, I couldn’t travel and Emirates publicly offered free refunds for all affected bookings. Despite that, WEGO refused to process my refund.

I had to personally conference-call WEGO and an Emirates representative just to push WEGO to submit the refund request. Emirates confirmed on the call that they would approve it once WEGO submitted it. Fast forward 30 days, and I called Emirates again to check the status, only to find out that WEGO never even sent the refund request.

I’ve been following up with WEGO repeatedly, asking why nothing was submitted for an entire month, and I’ve received no response. The lack of communication, accountability, and basic customer service is unbelievable.

As a consumer, I’ve had to do all the work myself, chasing updates, coordinating calls, and verifying information that WEGO should have handled from the start. I would strongly advise others not to book directly through WEGO. The stress and inconvenience simply aren’t worth it.

Thieves . They are taking payment from customers and they counsel the reservation without refunding . I advise that they change the name from wego to westeal

Why should I pay you extra for Visa processing fee when I am already paying for the card I am using to the bank! This is a nonsense charge you add.

My flight was cancelled due to middle east issue and i applied for refund from Airline and wego received the amount and they are keep saying it is under process . I need that amount to servive in Dubai. Please help

I am extremely disappointed with Wego’s customer service.
I booked an Ethiopian Airlines ticket from Cape Town on 28 February and was involuntarily returned back to Cape Town. I have been trying to get a full refund, but the process has been frustrating due to poor communication.
Wego does not proactively update me on my case, and I only receive information when I personally follow up, which has caused unnecessary delays and stress.
My booking reference number is WFZ5SFMRNAP26 and my new ticket number is 0712158910698.
This matter is still unresolved, and I urgently request my full refund. I hope this review helps escalate my case and that Wego improves its customer support for customers facing similar situations.

I booked a flight through the wego app my ticket was confirmed and this is my BOOKING ID WFZZ1F46AHU26 and later that before 10 day’s ago my flight was cancelled due to flight issues and same day i applied for refund amount and wego app can’t showed me reschedule option and after few days I spoke to direct airline they told me if your flight has been cancelled thoroughly airline side your money will be refunded within 7 to 10 days but wego app policy is that your money will be credited to your account after 90days this is unacceptable and I also sended email as well more then 4 times given the emails address but still no response this is called totally careless

I hope you can rectify my problem

Best regards
Varun thakur

Very bad experience with Wego. My flight was cancelled on 7th March, and till today (9th April 2026) I have not received any proper support. I have been trying to contact them, but there is no answer on calls and no reply to emails. I am still waiting for my refund. If this is the level of service, I would not recommend booking tickets through them

I submitted a refund request on the 19th of March. I emailed support on the 30th of March to follow up. No response! Chats keep on being closed and apparently my reference number is not valid.

Very disappointed with Wego. My flight was cancelled and I have not received any refund or proper response to my emails and messages. This is unacceptable customer service. Booking ID: WFSQSF4FJY426. Please resolve this immediately

I booked a room for 5 people through Wego and received full confirmation from the website. However, after checking directly with the hotel, it turns out the room they advertised only accommodates up to 4 people. To accommodate 5 people, I would need to pay a significant extra fee.
I tried contacting Wego for weeks via email and chat – no proper response. Their only suggestion was to cancel the booking and make a new one, without taking responsibility for the discrepancy or the additional cost.
This was a very disappointing experience – a waste of time, stress, and unnecessary expenses. I would greatly appreciate it if Wego could contact me regarding my booking WH262670817 to help resolve this issue
I strongly recommend verifying room details directly with the hotel before booking through Wego."

I booked a flight and needed to cancel due to the ongoing conflict in the Middle East — a situation the airline itself recognises by offering free cancellation waivers.

Despite the booking terms stating that "airline fees apply at the rate charged" — and the airline charging zero — this company refused to pass on that waiver and insisted I pay a cancellation fee. That is not honouring the terms as written.

When I raised this, frontline staff were unhelpful and unwilling to escalate. No resolution was offered.

If you're booking travel to conflict-affected regions, be warned: this company will not support you when it matters most. I am now pursuing this through my credit card provider and the relevant consumer authority.

Very disappointing experience with Wego.

My flight (Kuwait Airways) was cancelled 14 hours before departure with no assistance or rebooking. I had to arrange alternative flights for 6 passengers and pay additional hotel costs. Total losses exceeded EGP 170,000.

Wego’s support was extremely slow and unhelpful. After 6 days of requesting a refund, I was only told they would “check with the airline.”

I was never informed of my rights, including the airline’s obligation to provide an alternative.

To date, I have not received even the ticket refund.

Poor communication, lack of responsibility, and unacceptable delay. I do not recommend Wego.

unreliable service. quick to take your money ey but unable to refund. 90days for a refund?? are you joking? other travel apps can refund in 7days hassle free. don't use!! customer service unhelpful as well. they'll reply on the review to show they want to fix things but in reality they will just give standard responses without solutions!

I booked a flight and paid for extra kgs.. however on reaching the airport the kilos were not updated. I had yo pay 400 aed or throw my stuff away. I tried to reach the agency but there was no response... sent them an email asking for a refund because clearly this was a mistake from their side. Its been a week plus and not one has replied to me not even out of curtesy.
Am so disappointed in the services at wego and if nothing is done I'll make it my job to air out my frustration to the world on any platform I come across.

I had a very disappointing experience with Wego regarding a cancelled flight refund.
My round-trip flight from Amman to Sarajevo (8–20 March 2026) was cancelled by Pegasus Airlines on 5 March due to the situation in the region. Pegasus initially confirmed that the refund had been processed. However, I have not received any refund in my bank account to date.
When I contacted Pegasus Airlines, they directed me to Wego since the booking was made through their platform. Wego customer support then informed me that the refund was still pending from Pegasus. After further follow-ups, Pegasus confirmed that the refund had already been transferred to the agency (Wego), advising me to contact them directly.
Despite informing Wego of this update via email, I have received no response so far.
This lack of coordination and accountability between the airline and the platform is extremely frustrating and unacceptable.
PNR: 1QWMGB
I hope Wego resolves this issue promptly and improves its customer service and refund handling process.

Not good because almost 4 months not refund may ticket, always seed follow but until now not received may refund ticket

You should check all the information before adding it to the website, Angkor Wat is a Cambodian temple not Thailand they do not own it. I hope they change it by putting the beach or any other beautiful place that is located in Thailand to help improve the quality of time for tourism and not make them expect it but cannot see it. Thank you!

Senki ne rendeljen semmit!!!!!
Nyomorult csaló banda!
Vissza mondás után 1 hónappal sem utalták vissza a pénzem. Feljelentést megtettem mindkét országban!

Heb verschillende tickets geboekt en nadien geannuleerd nadat we de eerste 2 tickets nooit hebben gekregen en 24 u voor vlucht dan ook geannuleerd tot nog toe geen cent teruggekregen is bedreigde boel