Wedgwood Anmeldelser 

Purchased £1500 worth of crockery from Gio range Wedgewood via Kings N Queens. After less than a couple months of use the tableware began to show metal markings.
I’ve been advised by Wedgwood & Kings N Queens to use ‘barkeep’ to remove the marks !
So basically I’m expected to treat crockery each time I use it with toxic chemicals.
In all my years of purchasing crockery I have never come across such an issue.
Both Kings N Queens & Wedgwood won’t accept this as a manufacturer issue which is expected given its their product !
Not even been offered an exchange.
Utterly disgusting.
Do not use this brand or company as products are not fit for purpose
I was actually advised not to use utensils !!

Pessima esperienza. Piatti arrivati rotti e nessuna risposta alle mail

DON’T BUY FROM THIS WEBSITE!! TOO DISORGANISED!!! I bought 2 items from this website I only got 1 of them and they let me pay twice! Now they don’t even reply to my emails!!!

Fab service. Placed the order online and the items were delivered by DHL on time and in great order. I would highly recommend. Order was placed on Monday and they were delivered on Wednesday.

It took me four phone calls and daily chasing. I had received a delivery note and a shipping confirmation but the parcel had not even been passed to DHL. Delivery was 6 days late before staff disclosed the warehouse had missed a pallet of orders. Before that they didn’t know why the warehouse had not dealt with the order. Instead it was delivery will be on this date or that date and the date couldn’t be changed. And you had no choice but to stay home the entire day waiting.
I wish staff had been proactive and transparent (i.e. phoned back to explain what was happening).

Also,
1) Company is aware that you may not receive an email confirmation following purchase. Best to call customer services 01782 282651 rather than email - which will be answered in 3-5 working days.

2) There is no delivery time window from DHL. Their email reads ‘before end of day’ which is anytime between 9am and 6pm.

3) When I have bought Wedgwood products online from retailers (e.g. Harrods, Selfridges) in the past, they have arrived in quality blue/gold pictorial/floral boxes with Wedgwood written on it. This dinner set came in plain brown boxes - the kind you find on warehouse shelves.

3 stars because the experience was stressful plus I have to individually wrap these nine boxes so it looks like a gift.

I place an order on 9/12, ship in 4 packages but only arrives 2. I contacted them and they says UPS informed parcel lost after investigation. I was request for refund and then they got no response after all.

Really happy with my set of plates; they were exactly what I was after. Items were well packed and delivered safely. Nice easy buying process and clear website.

Plates came broken and customer service has no phone service. Sent many emails and still waiting to get refund shipping labels. This is USA. NOT UK company.

I have been trying to get a replacement for a defective part for a month now. Wedgwood offered to send the entire order back to me. For this purpose, they wanted me to repackage everything and name a day when everything would be collected. The first date was 15 February. Nothing happened, I waited at home all day because they couldn't give me an exact time. The whole thing repeated itself, another day of waiting, again nothing happened. Needless to say, everything has long since been paid for. Ok Wedgwood, you have won with your attrition tactics, I give up.

I can't believe that such a long standing company could be so disorganised. Incorrect description of items on website. Replacement of broken items fairly quick but refund for returns had to be chased and only partial and had to chase this additional money twice. This is nearly 4 weeks later. Couldn't possibly contemplate ordering from them again.

For 3 months(!), I have now been trying to have a Gio Serving Bowl 28cm/11in (Product Code: 40023848) shipped to my new apartment in Germany to complete the china set I have already spent a lot of money on. It has been shipped three times so far, each time arriving completely smashed up, because Wedgwood sends it per UPS, completely unprotected, i.e. inadequately wrapped: no tissue paper, no bubble wrap or anything. When the UPS man hands over the package, you can literally hear the broken pieces of porcelain rattling around inside.

Each time, it costs me time (and nerves) to write Wedgwood a polite email, asking for a replacement - although, the exercise seems somewhat pointless, because a few weeks later, another smashed up bowl turns up...... After three goes at this, Wedgwood has stopped responding to my emails, instead of sorting the issue.... An absolute disgrace!!

My advice: don't bother with the wedgwood.co.uk Online Store. Either buy what you need from a proper retail shop who know how to wrap things so they don't break in transit - or better still, buy a range from a manufacturer who knows how to treat their customers right.

Surprisingly received my teaset within 5 days although confirmation mail took 4 days to receive.it was well packaged and came in excellent condition.very happy with the purchase

Extremely disappointed, ordered more then 3 months ago, still didn’t get it, no help from the customer service, it’s a scam!

I love Wedgwood and their products. I recently raised an issue regarding some silver plate. It was replaced immediately and without quibble. I will continue to add to my huge collection.
Thank you

If it were possible to give less than 1 star I would. Really the worst customer service order placed 2 weeks ago and I have no knowledge of when my goods will be delivered Wedgwood's response "we had problems..." and your goods will be there when they get there... really just a giant middle finger to the customer. I was a loyal Wedgwood customer of long standing this was my 1st direct order and I will never shop with them or buy their brand again. Simply Dreadful

I was contemplating buying a dinner service. Called the factory numerous times and they just let the phone ring or picked up and cancelled the call. 5 days after placing an online order I chased it, to be told that it was still beiong packed. It was one plate! I cancelled the order and told her that they needed to improve their customer service as it was appalling. She said 'thank you' and put the phone down!

Wife placed an order last night. Did not receive confirmation email but card was charged. Spent 45 mins on hold just to be hung up on. Still on hold over an hour later after placing second call. This has to be the worst customer service I have ever seen in my life!

I bought a picture frame for myself and as a gift. A nice looking frame with what I thought was a name synonymous with quality. However the stand came detached from the back of the frame.
Long story short..........lots of communication back and forth with customer services eventually an attempt at replacing the back of frame was made, that did not fit, I gave up in the end!
Inferior quality with inferior service!

Not very impressed. Placed an order for an anniversary gift. No indication that product was not in stock and delivery promised in 3 to 5 days. A week later I chased and was told:

"Thank you for your email and apologies for the delay in coming back to you.
Unfortunately, we are experiencing some order delays. Therefore, we regret to inform you that your order may not be with you within the delivery times previously advised."

No real steer as to when they might see fit to ship it. Cancelled order and have bought from John Lewis...

I purchased a snow globe from the website just before Christmas,and had to call customer services 2 weeks later to see why it hadn’t been delivered. I was told that they would look in to it, but had no return phone call. I received an email a few days later telling me that my order had been cancelled and they had sold out. I phoned again, telling them that this was extremely poor service, that at the time, I could have purchased the globe on Amazon, and that it was a gift for a family memeber who collected their globes and now would not have their 2019 edition. I asked them to find me one, which to their credit they did, via their factory shop. Come on Wedgwood, I have purchased your products for 30 years, sort yourselves out. We don’t want another of our great British manufacturers going the way of Royal Worcester!!