Warner Leisure Hotels Anmeldelser 

My partner and I recently enjoyed a bank holiday weekend break at Warner’s Runnymede to see Genesis Connected. The hotel is set in a beautiful location and is ideally situated for visiting Windsor, with a reasonably priced shuttle bus service available.

The hotel itself has a modern décor and still feels fresh and well maintained. However, we did notice that many of the chairs throughout the venue were quite low, and several guests appeared to struggle getting in and out of them.

While the Live Lounge Bar and Late Lounge were comfortably air conditioned, the restaurant areas were extremely warm. We particularly felt for the waiting staff, who appeared to be struggling in the heat throughout service.

Unfortunately, the main issue during our stay was with the air conditioning in our room. Despite reporting the problem several times, the issue remained unresolved for most of the weekend. Although it was repaired temporarily at one stage, it then caused the electrics in the room to fail. Once the electrics were restored, the air conditioning stopped working again. This made the room very uncomfortable and made it difficult to sleep during the warm weather.

Overall, this experience has unfortunately left us reluctant to book another Warner break, particularly given the cost of the weekend and the fact that we are Platinum members. While we appreciated the gesture of a £50 voucher as an apology, we did not feel this adequately reflected the level of disruption to our stay.

Well done warners,how to lose friends and not influence,your policy of using qr code instead of printed entertainment guide is a slap in the face for your loyal older customers who do not want to embrace this gimmick I and my party of six will never again visit warners after 25 loyal years,I hop it comes to bite you on the bum sack the nerd who dreamt it up

I would like to know why one person purchasing Studley Castle Spa membership has to pay more than what each person pays if they are a couple?!
Two people would use double the towels etc, but they get the cheaper membership!!! Ludicrous!

Recently stayed at Warner's Runnymede on Thames hotel.
I am disappointed with Warner's as they had an outbreak of gastroenteritis in the hotel this was apparent from a week or so before we stayed, so why would they not have informed guests before arrival and given the option to change the date, but NO they did didn't inform us.
My husband has some very serious health issues, and if he had caught gastroenteritis it would have been probably a hospital stay!
I complained to Warner's head office, but they refused to do anything about it.
Honestly they have a duty of care to guests. I am disgusted at their attitude to towards this issue.
They quite obvious do not care about guests safety and just take your money!

Generally good room clean and tidy however a few tweaks are needed, firstly a luggage or a folding case is needed, the safe in some rooms (ours especially was far too high) difficult to access Karim and his team cooked chicken for me as i couldn't eat red meat (health reasons) Pleasant staff and special thanks to Ben on reception Overall relaxing stay at Holme Lacy

The holidays are advertised as being luxury with fine dining, they used to be ,but they are Not.
We have been staying at Warners for 20 years and the standard has declined.
A Royal room should be serviced every day, but it is not. One bottle of water for a 7 night stay. Table service has been cut along with food choice.
For us the staff are very obliging.
Cuts, cuts, cuts...goodbye Warners.

My husband and I stayed at Holme Lacy Hereford one of Warners hotels this month April 2026. Every afternoon from 3:00pm we sit in different leisure area to have some snacks and drinks. On our last day we went as usual to the blue room right where the bar is. The moment I moment I greeted the waitress behind the bar, she immediately turned her back to me and started chatting with the other waitress and waiter as if guests were not in front her.

Anyway I placed the order. What she brought was terrible. It was like I was begging for it not paying.
She gave me the clotted cream which was used before by another guest. It was below the small jar dried and yellowish instead of white and fluffy and the brim.

When my husband and I called their attention, they said it was because it’s the only one remaining. They scraped it out. We asked why was it dried and yellowed.

So my husband asked if another guest asked for what we had ordered the same day, how would they do.
My husband told them in such a big hotel how would they run out of little things clotted cream.

We knew they were lying. The thing is the so called blue room where the bar is not efficient. It’s a shame really. These are the types of people that can damage the quality of a business place. I took photos of them behind the counter but if truspilot was to accept pictures I would have attached it.

I don’t know whether Warner Leisure Hotels takes the time to read reviews on here. So as to train these types of workers properly.

To be quite honest the staffs at the breakfast areas were fantastic.

They stay itself was okay.
However, I left a jumper there. (My fault) I tried for over a week to contact the house keeping following their telephone instructions. The phone kept ringing out, 4 or 5 times a day. Occasionally, they stated house keeping were not in, but I couldn't leave a message as the mail box was full.
I finally got in got in contact a week later. As this was the weekend I was told that no one was there who looks after lost property, and I would get a call back on Monday. This never happened. I called on the Monday night and spoke to reception (rather than housekeeping) and they took my details and they would call me back the following day. They did, only to tell me they hadn't found it. I know exactly where I left it, had they answered the phone on the same day I had left, would the outcome been different? I don't live far and would have gone to collect it.
This is the second bad experience I have had with Warner's, (first to do with food) I won't give them a third opportunity.

I tried to book a stay with Warner’s for three rooms. However, when I added a single person, the price per person for that room effectively doubled.
To make sure I hadn’t made a mistake, I searched again — only to find that the price for all rooms had increased by a further £100.
I raised a complaint and received a call today, but unfortunately the experience only got worse. The person I spoke to was dismissive and came across quite rude. Rather than listening, they argued that this pricing approach is “normal” because single rooms are limited, and suggested it’s only fair as otherwise one person would be taking up a room that could accommodate two people.
The implication felt quite uncomfortable — almost as if single travellers are somehow being selfish.
I explained that a large proportion of Warner’s clientele are likely to be single, and in many cases this may be due to life circumstances such as losing a partner. With that in mind, a bit more understanding and compassion would go a long way — as would reviewing how single occupancy is priced or increasing availability.
Sadly, this has completely put me off booking. The pricing felt inconsistent, and the customer service lacked empathy.

Just cannot get through online or by phone. Appalling service and we are hoping to stay this weekend. Left waiting on phone for an hour and then cut off!

This was my second visit to Littlecote, returning because I enjoyed my first visit so much. It has such a good, friendly atmosphere and the staff are so obliging and happy. Obviously, they are well-trained! The food offered cannot be faulted, it is second to none. The entertainment was quite good but outstanding was the compere, Steve Holly, who was very funny and entertaining.

Good luck if you have to phone customer services....
On the phone for THREE DAYS! to query a booking....NEVER MANAGED TO SPEAK TO A HUMAN!!!
They must be so inundated, that ANY STAFF! ( if any!) seem to be on a permanent tea break!....
FORGET,and i mean FORGET emailing a query BECAUSE YOU WILL NEVER GET A REPLY.......
Warners treat their customers with UTTER CONTEMPT...

My sister, my husband and I have booked a break at Nidd Hall for May. My sister has just been diagnosed with terminal cancer and will not live that long to go on this weekend break according to her consultant. We contacted warners and were told no refunds for her room. No refund because she did not take out the insurance. We wrote to the ceo of warners with documentary evidence of her longevity and today received a phone call, still denying this dying woman her refund of £381.00. Bearing in mind we are two months away from the date of the break, Warners could quite easily resell this disabled room. However they are not willing to do anything at all to give her back her money which she desperately needs for end of life care. She is a widow on state pension and very low income. I am so totally disgusted with the way this woman has been treated, very eager to take your money but not willing to show any compassion at all. Incidentally the Insurance is not a guarantee of monetary refund, just a credit note and to rebook for a fee. What more is there to say but buyer beware as this company do not have a shred of compassion or understanding for a dying women. Shame on you.

Took six hours to get through and service by agent was very unhelpful, charge top prices but the service is bargain basement. Avoid customer service they offer none.

Stayed at Sinah Warren on the last weekend in January. We have been customers since 2009 and have visited many Warners hotels.

We have noticed since 2020 that the Warners experience has taken a nose dive. They used to be excellent and couldn’t do enough for you. So many things have changed. You used to get a little money off booklet when you arrived to spend at the coffee shop and spa alas no more. Photocopied print out itineraries, shabby hotels, questionable cleaning practices. Poor food choices, less table service, charging for activities, less indoor games and activities, no little prizes (free coffee) for winning games. Poor swimming pool facilities. Yet the prices are going up and up.

This stay was the worst. The grounds were sodden and pathways flooded (I know we’ve had a lot of rain but if the infrastructure was good it wouldn’t be an issue). The jacuzzi was not working and people said the pool was cold. We always strip the bed when we end a stay and put all dirty linen and towels in the shower. We were horrified to find two blood stains on the mattress protector. Heaven only knows how long they had been there (I stripped this as well and threw it in the shower). I complained to reception and they didn’t seem bothered in the slightest but just rang the head of housekeeping. WHAT! I complained when we got home and it took 3 weeks for them to respond and gave us a £20 voucher.

We’ve always enjoyed our warners stays but not anymore. We will spend our money elsewhere instead!

10 years of visiting Warner hotels here is an honest review and the pros and cons of Thoresby Hall. Group of 4 went to celebrate a special birthday. The negatives out way the positives. Many people were complaining and said they would not visit again.

It is a new Reserve Hotel which was:
The worst Warner hotel I have been to because:
Smelly rooms
None of the usual activities. Only 4 all weekend
Have to pay extra, £19.95 per person for dinner and £6.95pp and for breakfast if you would like waiter service
No printed itinerary
Hardly any waiters. Scan a QR code on the table and order drinks.
Pitch & put & croquet greens in a terrible condition
Swimming pool and bubble pool cold

Positives

Clean
Beautiful old building and rooms.
Food good in the Market Kitchen
Big bed, nicely decorated, enough storage. Good shower. New Fluffy robes
Help with luggage on arrival
Sweet Sensation and Kate Bush entertainment very good.
Lovely biscuits and hot Chocolate as in all the hotels
Location good

Negatives

Minimal free activities

2 Deluxe bedrooms in new block
One bedroom the smell of sewage was so strong after an hour. Had to move to a room with no drawers and very noisy from the building opposite (generator/air conditioning.)
Other bedroom Bathroom smelt of drains.
No fresh milk in fridge
Stains on carpet
Bathroom door and frame needs painting.

Misleading advertising on website. Garden with plunge pool and sauna etc. not open

Activities are minimal and repeated both days. See photo. None of the regular activities ie. Quizzes, shuffleboard, Kurling, dance classes etc.
No printed itinerary at the beginning of your stay. Have to scan a barcode on a mobile to find out what's happening. Not easy. Wouldn't give me a paper copy at reception.
WiFi not good

Blue room - booked for dinners. Didn't see on my Warners Stay and was shocked when had to pay £19.95pp for the experience. Beautiful room but Formica tables and fittings spoilt the setting. No tablecloths. Menu changed each season. Fish cake starters cold and the poached egg cold and hard. Duck breasts were 4" x 1" strips x 2. Did not taste of duck, were difficult to cut and very chewy. The cauliflower main was burnt. The venison pie had 2 pieces of venison in it. Deserts - lemon posset didn't taste of lemon and had frozen fruit on top. Bread and butter pudding was dry and no currents/sultanas in it - bland. Steak to share good. £5 supplement.
Friday night Manager Katie was rude to customers. Needs to be trained. Poor service. 20 minutes wait for a drink.
Saturday night Service excellent. Assistant Manager named Lovely and waitress were very attentive friendly and good
Only option if you like waiter service.

Market kitchen
Our table was very close to others and difficult to move around.
No table service now - all buffet. Not easy if you have mobility issues
15 minute wait for scrambled egg. Gave up.
No glasses for water/juices on one occasion
Not enough waiting staff. Didn't remove plates when finished. Trying to find staff to order tea and coffee. No teaspoons and one morning only water in the teapots.
More staff and more training needed

Pitch and Put green is terrible. Bumpy, moss, long patches of grass and a molehill.

Croquet lawn next to pitch & put. Same condition. Needs attention. Equipment needs replacing. Hut needs painting.

Laser pistol court not used.
Axe Throwing not available
Archery - 12 people. £12.50pp - Had 3 turns
Rifle shooting - 12 people £12.50pp - only 2 turns
Swimming pool/bubble pool cold. No jacuzzi
Snooker table not level. Kitchen staff next door were loud and swearing at one point.

Singer before main event was the same singer after the main event in the bar/lounge. Always used to be a different singer.

Difficult to order drinks in the entertainment room. Have to scan a qr code on your table and go through a menu (if the WiFi is working in that area)

The product is fine. Customer service is non existent. I’ve just spent over an hour, on line, waiting for a customer service agent to join the conversation. It didn’t happen. I spent 50 minutes on the phone, waiting for customer services to answer. It didn’t happen.

I was tempted to give 1 star, but that would be a bit unfair.
The renovations to bedrooms and hospitality areas at Thoresby are very impressive.HOWEVER, as so many people have said, the owners of Warners seem to think that the guest age needs to be lowered. Online booking is not as straightforward as before, and Customer Service is hopeless.
A board member should take time once a week to read the recent reviews, and demand answers from the Managers.
It's slipping away chaps

Why is your website such a mess. It’s virtually impossible to book a holiday with you and unless you make it simpler then I for one will not be booking with you.

Warner’s have to have the worst customer care ever. They don’t reply to emails, the phones just ring out, they allegedly will call you back within two hours … doesn’t happen … and now they’ve cut their phone service from 9 - 1 . I have a funny feeling if I rang the ‘book a holiday’ button they’d answer in a flash , but I won’t be booking again.