Walbrook Institute London  Anmeldelser 

82
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TrustScore 4 av 5

3,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

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Se hva andre synes

Vurdert til 1 av 5 stjerner

Appalling service to their members. I was initially given LIBF membership by my organisation. At the end of the first year, I was given the choice to continue with membership or not and decided to rea... Vis mer

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Vurdert til 5 av 5 stjerner

I found the course materials to be excellent. I was able to pass the exams at a good level (usually at a merit grade) using the materials provided. I studied consistently and reasonably hard. I found... Vis mer

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Vurdert til 5 av 5 stjerner

I really find this programme perfect for people working while studying. The flexibility is the best part! you can learn at your own pace and take the exam whenever you feel ready. If you’re not read... Vis mer

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Vurdert til 5 av 5 stjerner

I am thrilled and happy to have passed my CeMAP qualification. Initially it wasn’t easy especially when you look at the volume of the books to read but honestly, I was able to locate their resources m... Vis mer

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Informasjon om virksomheten

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Skrevet av virksomheten

At Walbrook, along with our professional education unit, LIBF, we empower our students with a future-focused education that is as accessible as it is transformative. Our courses are designed to meet the demands of today’s dynamic job market and anticipate the needs of tomorrow's industries. We inspire our students to take charge of their learning journeys, with structure when they need it, and the freedom to start, study and progress 100% online, at their own pace.


Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

82 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,9

Alle anmeldelser

(82)

34 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

Please beware

Please beware. I gave my test at home after months of prep, and according to them my recording at the time of exam being stopped for some reason. Now they will take 110.00 resit fee. I asked to give exam at their test centre to avoid this issue but they don't offer to give test at one of their centre. Very fair practice for making money by telling people that you violated terms of exam. Easiest way for them to make money now!

20. februar 2026
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Svar fra Walbrook Institute London

Thank you for taking the time to share your feedback, and I’m sorry to hear how frustrating this experience has been for you. I completely understand how disappointing it must feel after putting in months of preparation.
To clarify what happened: during your exam, the required room scan wasn’t successfully captured on the recording. Because our team couldn’t verify the exam environment, the session had to be revoked in line with the exam’s terms and conditions. I appreciate how inconvenient and upsetting this situation is, especially when you’ve done the work and were ready to sit your test.
Regarding test centres, our exams are delivered online only, which means we unfortunately don’t have the option to offer in‑person testing. I know this isn’t the outcome you were hoping for, but we want to assure you that the rules around exam verification are in place to protect all students and ensure fairness across every assessment.
If you’d like us to review anything further or talk through the process in more detail, we’re here to help. Please feel free to get in touch, we truly want to support you and make sure you feel heard.

Vurdert til 5 av 5 stjerner

CeMAP

Completed all 3 CeMAP exams with LIBF, coursework was very straightforward and easy to navigate - purchased the mock exams which were very helpful too. Would definitely consider Walbrook for any further qualifications, my only reservation would be you can no longer sit exams at Pearson Vue and it must be done remotely.

6. november 2025
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Svar fra Walbrook Institute London

Hi Anna, thank you so much for taking the time to leave a review for us. Really glad to hear that you would consider using us again, I'll pass on your feedback about the remote exams to the team. Thanks again.

Vurdert til 5 av 5 stjerner

My preferred route of learning

When I started my career in financial services (many moons ago) I looked at both LIBF and CII. The CII was very exam heavy with lots of reading and no real practical work, where as LIBF (then IFS) gave a more practical approach, coursework, report writing etc. along side exams. This really works for me so I have stuck with the plan and about to sit my last FS exam, unless they bring out more or I start all over again 😁

5. februar 2026
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Svar fra Walbrook Institute London

Hi Sheila, thank you so much for your review. We're so glad to have been able to offer you a qualification which works for your learning style. Wishing you all the best for your last exam.

Vurdert til 1 av 5 stjerner

Avoid DipFA with LIBF

I have recently been completing my DipFA with LIBF and comfortably completed all the exams. The final section was my coursework, which was to create a subtility report for an example client, up to 4000 words.

Unfortunately I did not pass the coursework. I have been looking for feedback on how to improve to ensure I pass next time, however I have been provided with one line of feedback, "Made some good points, more detail needed". I was roughly 100 words away from the word limit so would have been unable to add much more content. I called up to see if I could get some useful feedback and was told they are unable to do so as they have so many students.

I will now have to pay almost £200 to retake the coursework with no idea how to improve on my last submission. Wish I had gone elsewhere for my Diploma.

5. februar 2026
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Svar fra Walbrook Institute London

Hi Scott, thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and take comments like this very seriously. We’d love the opportunity to speak with you directly and learn more. Please contact us at customerservices@libf.ac.uk.

Vurdert til 5 av 5 stjerner

Wonderful Study materials and easy to…

Wonderful Study materials and easy to use platform with access to a wide network of resources. Enjoyed learning CeMAP here.

30. juli 2025
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Svar fra Walbrook Institute London

Hi Thejus, so glad to hear you found the platform easy to use. Thanks for choosing to study with us!

Vurdert til 5 av 5 stjerner

Flexible and applicable to actual work content

I enjoyed my studies as per flexibility the course gave me. I could study at my own pace, the material was well designed to suit my work demands. It was an enjoyable experience. I actually wrote my exams on a Sunday morning and another one early Monday morning, that is how flexible it is to allow you study and progress at your own time and pace.

30. desember 2025
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Svar fra Walbrook Institute London

Hi Paul, thank you so much for your lovely review. We’re really pleased to hear that it met your career demands and that you valued the flexibility of the programme, it’s something we work hard to offer our students. Wishing you the very best.

Vurdert til 4 av 5 stjerner

The reason I chose the course was...

The reason I chose the course was because of the content offered and I was not disappointed, it was very informative and at a digestible level.

One thing I would change is less video content as I personally prefer other ways of consuming my learning but that's a personal preference.

22. januar 2026
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Svar fra Walbrook Institute London

Hi Monty, thank you so much for your review. So glad you found the content informative and digestible. We really appreciate the feedback you've provided about learning materials and will pass this onto the team. Wishing you all the best!

Vurdert til 1 av 5 stjerner

The real Walbrook way!

I chose Walbrook because of the promises around flexible online learning and student support, but sadly my experience has been the complete opposite.

They advertise strong student support and prioritising learners, but in reality there is no consistent Student Success Coordinator checking in, and when you reach out for help you’re often told there are no tutors or lecturers available to support you academically.

One important thing to note for anyone researching this provider: many of the positive Trustpilot reviews appear to relate to the LIBF side of the business and other professional qualifications, not the degree programmes. If you specifically read the degree course reviews, a very different picture starts to emerge.

Online learning is supposed to support people who work full-time or have life commitments and can’t attend a traditional campus. However, support is largely limited to office hours only, with no evenings or weekends. If you need help outside those times, you can be waiting days, which really impacts learning and progress.

I would strongly recommend reading the degree-specific reviews carefully and considering alternative providers before enrolling.

1. desember 2025
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Svar fra Walbrook Institute London

Hi Tam, thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and take comments like this very seriously. We’d love the opportunity to speak with you directly and learn more. Please contact us at service@walbrook.ac.uk.

Vurdert til 5 av 5 stjerner

I have done my CDCS Certificate 2026

I have done my CDCS Certificate 2026. Exam is covered each and every aspect of situation faced in real world daily basis. You have to study properly and have crystal clear concepts, to pass it and get certified. However, Pertinent to mention here that Walbrook/LIBF Organization is to much helpful, supportive and professional all time, once you need them. Really appreciated it. Recommend to all Bankers and Global Trade related Officials must get CDCS certified to sharpen their knowledge, to handle day to day International Trade Deals/Business, prudently and with more confidence.

21. januar 2026
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Svar fra Walbrook Institute London

Thank you so much for your thoughtful feedback and congratulations on achieving your CDCS certification! We’re delighted to hear you found the exam highly relevant to real-world practice and that our team at Walbrook/LIBF was able to support you throughout your journey. We really appreciate the recommendation and wish you continued success and confidence in your international trade career.

Vurdert til 5 av 5 stjerner

I recently completed all three CeMAP…

I recently completed all three CeMAP modules with the London Institute of Banking and Finance, and I'm extremely pleased with the overall experience.

The course content was comprehensive and well-structured, covering everything needed to succeed in the exams. I found that the materials didn't just prepare me for passing the assessments, but genuinely expanded my knowledge of the financial services sector in ways that have already proven valuable in my professional life.

One of the standout features was the CRT (CeMAP Revision Tool). This resource was invaluable during exam preparation, offering a well-organized compilation of revision materials that made studying more efficient and effective. It helped me identify areas that needed more focus and reinforced key concepts throughout my studies.

Whenever I encountered any issues or had questions, the customer service team was exceptional. They were consistently responsive, helpful, and went out of their way to ensure I had the support needed to progress through the course successfully.

Overall, the London Institute of Banking and Finance provided an excellent learning experience for CeMAP. I would highly recommend this course to anyone looking to enter or advance in the mortgage advice profession.

13. januar 2026
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Svar fra Walbrook Institute London

Hi Christian, thank you so much for your fantastic review. We’re truly honoured that you chose to study with us and complete three qualifications. It means a great deal that you took the time to share your experience, and we wish you all the very best for your future career.

Vurdert til 4 av 5 stjerner

An opportunity to learn and develop

An opportunity to learn and develop. I have gained some confidence to handle my work in a professional manner

25. november 2025
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Svar fra Walbrook Institute London

Hi Azam, thank you for taking the time to leave us a review. It's great to hear that this qualification has improved your confidence at work.

Vurdert til 1 av 5 stjerner

Just recieved terrible customer…

Just recieved terrible customer service. If you have any type of dyslexia or needs please avoid as they will just take advantage and keep making you pay. Spent a fortune with these and they couldn't resolve or help me in any way. Knowing full well they had me backed up against the wall to take more money off me. And now in debt just before Christmas.

20. november 2025
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Svar fra Walbrook Institute London

Hi there,

We’re really sorry to hear about your experience, and we never want any student to feel unsupported. Especially when it comes to accessibility needs or financial concerns. This isn’t the level of service we aim to provide.

We’d like to look into this for you as soon as possible. Please could you email us at customerservices@libf.ac.uk with your name and details so we can review what happened and find a way to help?

Thank you for bringing this to our attention, and we hope to resolve this with you directly.

Vurdert til 5 av 5 stjerner

Balance study with busy family life

I've completed 3 qualifications with the Walbrook Institute London (formerly LIBF). The most important thing for me is that the online materials, tutors and discussion forums allow me to fit study in around busy family life. Highly recommend.

18. november 2025
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This is what it's all about for us! Allowing you to better your career around other responsibilities. It's not easy but it's possible! So glad to hear of your experience Lloyd, thank you!

Vurdert til 5 av 5 stjerner

The support materials are very useful

The support materials are very useful. Would highly recommend the added support with exam style questions as found this really helped.

2. september 2025
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Svar fra Walbrook Institute London

Thanks for sharing your experience Kevin. It’s great to know the support materials and exam-style questions made a difference. Wishing you all the best.

Vurdert til 5 av 5 stjerner

I enjoyed studying will LIBF over the…

I enjoyed studying will LIBF over the past 2 years. The student portal was easy to navigate. Learning material was easily accessible. The content was relevant to me and my line of work

30. september 2025
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Svar fra Walbrook Institute London

Thank you so much for taking the time to leave a review with us. We're so pleased to find that the content was relevant to your careers and that you found it easily accessible and easy to navigate. Wishing you all the best.

Vurdert til 5 av 5 stjerner

Mostafa Mahmoud review

it was a remarkable studing experience with Walbrook, since i have full support from walbrook through there support team

27. september 2025
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Svar fra Walbrook Institute London

Hi Mostafa, we're so glad to hear you've had a great time studying with us! Wish you all the best.

Vurdert til 4 av 5 stjerner

Great study materials

I enjoyed the study materials from LIBF for my CeMAP exams. The study materials were very helpful and easy to understand. I also love the availability of an online version of the study materials as it could be used on the go.
I would say it is good value for the price.

5. juli 2025
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Svar fra Walbrook Institute London

Thank you for the review Modupe, we're glad to hear you enjoyed the availability of the course with it being online, and that the course materials were easy to understand.

Vurdert til 5 av 5 stjerner

My experience with Wallbrook while…

My experience with Wallbrook while completing my CeMAP qualification was excellent from start to finish. The course content was clear, practical, and well-structured, making it easy to understand complex mortgage and financial concepts. The online resources, including end-of-chapter questions and past papers, were invaluable in helping me prepare thoroughly and feel confident going into my exams.

Thanks to their structured approach and engaging materials, I was able to complete my CeMAP quickly and successfully. I would highly recommend Wallbrook to anyone looking to gain their CeMAP qualification with confidence and a strong understanding of the industry.

23. august 2025
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Svar fra Walbrook Institute London

Thank you so much for your kind words, Janine, and for sharing your experience with us. We’re delighted to hear that you found the CeMAP course content clear and practical, and that the resources helped you feel confident in your exams. Wishing you all the best for your career.

Vurdert til 1 av 5 stjerner

If you are looking to study the online…

If you are looking to study the online MBA course part-time, please do not choose this university! The support is abysmal, every sales pitch of being able to arrange time with tutors is a lie and all they will ever do is pass any issue on to someone else to handle (it will not be resolved). This place outright lied to me before I signed up as a student; when I asked if study breaks were possible due to my job, I was told you could take a break of six months and then continue your studies when ready. When I chose to do that very same thing due to my work life being hectic, I was told that wouldn’t be possible. No ownership, no apology, nothing. They blamed me and told me I would have misunderstood. You will only be able to speak to your module tutor once a month, if you can’t make it, you can’t make it. This whole course is sold to people who work full-time, as a way to study for an MBA alongside your career, but the entire system is built backwards. You’ll be left to do everything alone, and when you ask for guidance they’ll pass you over to someone else instead of helping you, all the while taking your money every month. I am begging you, DO NOT STUDY HERE.

8. september 2025
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Svar fra Walbrook Institute London

Hi Zakerah, we're very sorry to hear about your experience and that you had issues with the flexibility and support on your programme. We take comments like this seriously, as our aim is always to provide a positive and supportive learning journey for all our students and it is clear that this was not your experience.

We've have shared your review with our student support team. They have confirmed that you have been in touch with them directly, so we hope they can resolve the issues you've been facing.

While I appreciate this can't change the experience you have had with us, we have used the feedback from students like yourself to transform our online MBA and other postgraduate programmes this year. We now deliver these qualifications on a different platform with much improved support mechanisms and have also been revising our study break policy to make this clearer for our students. Please be assured that we will continue to use your feedback to improve the way we communicate with and support our students in future.

Thank you again for taking the time to share your views and we are really sorry that you did not have a better time studying with us.

Vurdert til 5 av 5 stjerner

CeMAP Diploma & CertPRO

I successfully completed both the CeMAP and CertPRO qualifications with Walbrook Institute (formerly LIBF), where I received excellent support throughout my studies to help me achieve these results.

20. mars 2025
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Svar fra Walbrook Institute London

Thank you for the review Stefan, we're so pleased to hear of the excellent support you received. Wishing you all the best.

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